Can't install Canon ZoomBrowser. Can't uninstall it either.

[Jay]

ZoomBrowser came with my new Canon i960 printer.

While ZoomBrowser was installing, the Windows 98 PC crashed. Now
ZoomBrowser is not usable. ;-(


Specifically:

- If I try to run ZoomBrowser, it fails saying,
"The Managed Software Installer failed to install the program..."

- If I try to install ZoomBrowser, it fails saying it's installed already.

- If I try to UNinstall ZoomBrowser, it fails saying it isn't installed.


How do I get past these problems and get ZoomBrowser installed? Is there
something in the Registry that needs to be changed, for example?

 

[lane]

ZoomBrowser came with my new Canon i960 printer.

While ZoomBrowser was installing, the Windows 98 PC crashed. Now
ZoomBrowser is not usable. ;-(


Specifically:

- If I try to run ZoomBrowser, it fails saying,
"The Managed Software Installer failed to install the program..."

- If I try to install ZoomBrowser, it fails saying it's installed already.

- If I try to UNinstall ZoomBrowser, it fails saying it isn't installed.


How do I get past these problems and get ZoomBrowser installed? Is there
something in the Registry that needs to be changed, for example?

Is it W98 compatible?

Lane

 

[Jacques E. Bouchard]

ZoomBrowser came with my new Canon i960 printer.

While ZoomBrowser was installing, the Windows 98 PC crashed. Now
ZoomBrowser is not usable. ;-(


Specifically:

- If I try to run ZoomBrowser, it fails saying,
"The Managed Software Installer failed to install the program..."

- If I try to install ZoomBrowser, it fails saying it's installed
already.

- If I try to UNinstall ZoomBrowser, it fails saying it isn't
installed.


How do I get past these problems and get ZoomBrowser installed? Is
there something in the Registry that needs to be changed, for

example?


Try deleting the entire Zoom Browser directory (probably in your
Program Files directory, if you used the default). The installation
program usually looks for the executable file to see if it's already
installed.

If that fails, contact Canon customer support. They should be
able to tell you how to manually uninstall.



jaybee

 

[budgie]

ZoomBrowser came with my new Canon i960 printer.

While ZoomBrowser was installing, the Windows 98 PC crashed. Now
ZoomBrowser is not usable. ;-(

(snip)

After browsing Canon's website recently, I took their suggestion of upgrading
from ZB version 3 (which came with my Canon camera) to v4. Had an issue and
zapped off an email to the link on the web-page. Received an auto-response with
a number of non-applicable suggestions and an "escalate" button.

Sent the problem details and had a response straight off - less than 12 hours.

I'd suggest hitting them with the problem, either via the web contact link or on
(e-mail address removed)

 

[Jay]

Is it W98 compatible?

It's supposed to be.

On the printer's box and in the "quick start guide" Windows 98 is listed
among the supported platforms.

In the electronic "photo application guide," it says, "ZoomBrowser EX does
not support Windows 95 or Windows NT" but nothing I can find excludes
Win98.

 

[Jay]

Try deleting the entire Zoom Browser directory (probably in
your
Program Files directory, if you used the default). The installation
program usually looks for the executable file to see if it's already
installed.

Thank you very much for the suggestion. It really helped, but in an
unexpected way.

To find the files to delete, I used Windows "Find." I didn't see a Zoom
Browser directory, but did see ZoomBrowser.exe. Giving it a try, I double-
clicked and, lo and behold, it ran.

Now I see what the original problem was. Before the software installation
process crashed, the software was actually copied onto the C drive. But the
shortcuts that were set up in the Start menu and on the desktop were all
bogus. They didn't point to the software files. Never saw that before.

Thanks again!

 

[Larry]

A lot of installer programs copy all the install files to a location on the
Hard Drive (usually at the root of the C drive) before running the install
from that copied directory.

I absolutely HATE this practice, and I wish they would stop it. It's not
just Canon.

They always leave the garbage at the root of the C drive as well

-Larry

 

[Bill Martin]

ZoomBrowser came with my new Canon i960 printer.

ZoomBrowser came with my Canon camera and my advice is: DON'T USE IT! I used
it for a couple years and had a massive problem with a software upgrade.

To make a long sad story shorter, Canon wrote their own proprietary data base
for the program so you can't move all your pictures from their program to
another one later on without losing all the text or annotations you've added
over the years.

I ended up going to the Adobe PhotoAlbum software, and had to manually retype
in several thousand photos worth of information, etc. I figure that Adobe at
least is in the photo software business and will keep at improving their
software over time while Canon isn't really in the software business. It's a
freebie item with their cameras or whatever that they don't have much
incentive to spend a bunch of development dollars on.

Bill -- (Remove KILLSPAM from my address to use it)