Zoom x5 / no adsl signal

[RJK]

Tommorrow morning, I'm off to visit a lady with a missing DSL signal, to
"have another go."

Yesterday I visited there and tried all the obvious things, ran a phone
extension cord from the BT master socket to the PC with filter plugged into
it of course - rj11 for dsl in the correct hole off to the Zoom x5, ...no
sign of a blinking "Link" dsl signal LED

Tried a BT USB powered adsl modem - same thing "DSL" LED dark as a dodo

Left the lady yesterday with instructions to ask BT, (who are also her ISP),
to check her service, they 'phoned her late this evening to say that her dsl
signal was good and the fault must be on the consumer side of her line !

....any ideas bfore i visit there tommorrow and continue at a loss !

TIA, regards, Richard

 

[Carey Frisch [MVP]]

Kindly ask the lady to contact her ISP and request a new modem.

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

-------------------------------------------------------------------------------------------

:

| Tommorrow morning, I'm off to visit a lady with a missing DSL signal, to
| "have another go."
|
| Yesterday I visited there and tried all the obvious things, ran a phone
| extension cord from the BT master socket to the PC with filter plugged into
| it of course - rj11 for dsl in the correct hole off to the Zoom x5, ...no
| sign of a blinking "Link" dsl signal LED
|
| Tried a BT USB powered adsl modem - same thing "DSL" LED dark as a dodo
|
| Left the lady yesterday with instructions to ask BT, (who are also her ISP),
| to check her service, they 'phoned her late this evening to say that her dsl
| signal was good and the fault must be on the consumer side of her line !
|
| ...any ideas bfore i visit there tommorrow and continue at a loss !
|
| TIA, regards, Richard

 

[RJK]

Thanx for responding Carey.

During the swapping out when I was there yesterday I tried her "old/good"
BT adsl USB powered modem, (I did mention that in my OP), and plugged its'
USB lead into a PC to power it, and got the same thing - no blinking
data/dsl LED, which of course stops blinking and stays on after sync.

It can't be a faulty rj11 from filter to Zoom x5, I tried a known good rj11
cable, also the older BT adsl modem's rj11 is hard wired into the modem and
that is a good modem ! ..i.e.the BT modems' data/dsl LED also didn't light
up making me suspect that the Zoom X5 may not have died, and that it's
simply indicating that the adsl signal is missing, same as the BT adsl modem
appears to be indicating.

BT tells her all is ok with her line and signal but, I've heard that before
from BT - and BT turned out to be at fault ! i.e. fault was on their side
of the master 'phone socket, not the consumer side.

....swapped out filter as well
....ran new extension lead from master socket to PC

....didn't unplug everything from other phone sockets in the house though
....doubt she's exceeding her REN, though I wouldn't have though that would
affect her adsl signal.

....oh well, I'll have another go tomorrow I guess

regards, Richard

 

[Richard Urban]

If you have no data light you have no data stream coming in from the pole.
You have already eliminated the modem by trying another older one that was
working when it was retired. It could be in the house wiring or a bad
connection anywhere along the line to the substation.

--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!

 

[RJK]

Thanx for your response Richard,

I visited there this morning and ran through it all again, (swapped out
cables etc.), and even took the (transformer powered) Zoom x5 router into
the room with the master BT phone socket, and plugged the short rj11 lead
from the filter in the BT wall socket to the x5, as suggested by yet one
more BT tech. person (...transformer powering the x5 of course), still no
signal.

BT have now given her a "case ref. no." and will be investigating the fault.

Whilst there this morning I did a "factory reset" on her Compaq Presario,
(Duron 700mhz 128mb L2 cache), boy oh boy, didn't that ever freshen it up
!!! ...blooming old aged Windows ME was in it !! "aged" also in the sense
that it was an aged installation...oh how I wish I had the time to all those
things one would like to do for people, e.g. research her motherboard model
at Compaq, rummage on ebay for the top cpu that board supports / stuff in
more memory - perhaps even get her to buy XP Home ed. ...never enough
minutes in a day where PC's are concerned !

regards, Richard