XP won't finish shutting down

[Guest]

I just installed a Microsoft update and now when I shut down the computer it
gets to the point where it says it is shutting down and sits there. I've
waited as long as two hours without the machine shutting down. If I hold the
power button long enough it turns off and does not give me an improper
shutdown message when I restart it.

 

[Galen]

In Rock in Ottawa <[email protected]> had this to say:

My reply is at the bottom of your sent message:

I just installed a Microsoft update and now when I shut down the
computer it gets to the point where it says it is shutting down and
sits there. I've waited as long as two hours without the machine
shutting down. If I hold the power button long enough it turns off
and does not give me an improper shutdown message when I restart it.

I'd take a gander here:

Win XP Shutdown:
http://aumha.org/win5/a/shtdwnxp.htm

It may be that, depending on your update schedule, that you have hardware
that needs updating now. Have you considered looking for updated drivers and
the likes?

--
Galen - MS MVP - Windows (Shell/User & IE)
http://dts-l.org/
http://kgiii.info/

"We approached the case, you remember, with an absolutely blank mind,
which is always an advantage. We had formed no theories. We were simply
there to observe and to draw inferences from our observations." -
Sherlock Holmes

 

[Gerry Cornell]

Rock

Please check Event Viewer for Warning / Error Reports in the System and
Application logs for the last shutdown and post copies.

You can access Event Viewer by selecting Start, Administrative Tools, and
Event Viewer. When researching the meaning of the error, information
regarding Event ID, Source and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&sd=tech

Part of the Description of the error will include a link, which you should
double click for further information. You can copy using copy and paste.
Often the link will, however, say there is no further information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double click
on the error you want to copy. In the window, which appears is a button
resembling two pages. Double click the button and close Event Viewer. Now
start your message (email) and do a paste into the body of the message. This
will paste the info from the Event Viewer Error Report complete with links
into the message. Make sure this is the first paste after exiting from Event
Viewer.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Guest]

Sounds like you have a problem with your user profile hive in your registry.
The easy way to clear it up is a little program at a Microsoft site. Go to
this Microsoft site, read, download and install.
http://www.microsoft.com/downloads/...b570-42470e2f3582&displaylang=en&Hash=SY534SC
If this link is too lengthly to copy, go to any Microsoft site and search
Microsoft.com for "uphclean" and click on Download details: User Profile Hive
Cleanup Service to download.

 

[Gerry Cornell]

Spad

The Error Reports will show whether this is so!

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Guest]

True,... IF all the "Startup Types" settings in "Services (Local)" are
properly set and the "Local Security Settings, Local Policies, Audit Policy"
settings haven't been modified either by the user or via the installation of
some program.
In addition to the above, I've found that the log files on most computers
are full, and have been for some time, thus the last entries are outdated by
months because the overwrite feature is not enabled or, for whatever reason,
was disabled.
The hive cleanup option is the easy way to correct a problem that really
stems from a registry entry that runs a program, etc., as a current user as
opposed to a service and thus won't unload.
Since, after shutting down the CPU with the power-off button and restarting
it, there isn't a "Windows was incorrectly shut down" error message, all the
Windows services have unloaded.
Unless someone is comfortable using log entries and editing the registry,
the hive cleanup program is the best bet.
That's what I tell my students until they gain enough knowledge to "undo"
what they "think" they are doing (I also apply that rule to myself - averts
catastrophes).

 

[Gerry Cornell]

Spad

"Unless someone is comfortable using log entries and editing the registry,
the hive cleanup program is the best bet."

You are prejudging what the Reports will say. Problems are solved by
looking at evidence and seeking more evidence if the picture is unclear.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~