XP start-up hangs after XP logo appears

[Paul Sala]

When PC is powered on, I see the color XP logo with the black background
and I see the small colored cursor moving just below the XP logo.
Once that completes, the screen goes all black for a few seconds, as it
always has, then the solid blue background appears and has XP logo, the
mouse pointer is visible and I can move it with the mouse. It just sits here
forever.

I tried booting to safe mode and also "last known good config", but it
always
stops at this same spot.

Any ideas on how to proceed with debug or what the issue could be.

Thanks.......Paul

 

[Gerry Cornell]

Paul

What is the make and model of the computer?

Do you have any system disks?

Instead of safe mode have you tried the other options on that menu?

A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Paul Sala]

I tried: Safe Mode with Networking and Last Known Good Configuration

it is a Compaq Presario 5310US Desktop PC, see here:
http://h10025.www1.hp.com/ewfrf/wc/product?dlc=en&lc=en&cc=us&dest_page=product&product=93197

I am actually helping my friend with this, I called him and he said he does
have some OEM recovery CD's that came with it

..........Paul

 

[Gerry Cornell]

Paul

Have you looked at this option:
http://h10025.www1.hp.com/ewfrf/wc/...ocname=c00007691&product=93197&dlc=en&lang=en

Short URL
http://snipurl.com/mwr1

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~