XP Service Pack 3 and Norton AntiSpam

[Gerald Fay]

Another report of problems with Outlook 2002 and SP3.
When selecting "This is Spam" on an Email, a warning that a program is
accessing information occurs. If you allow the program (Norton AntiSpam)
to run Outlook hangs and requires a 3 finger salute.

Bad Service Pack.
Bad MicroSoft.
Fire someone.

 

[Diane Poremsky]

Have you checked to see if Norton has an update available? IHateSpam
released an update hours ago that fixes the issue, CloudMark is working on
theirs.

 

[Gerald Fay]

Have you checked to see if Norton has an update available? IHateSpam
released an update hours ago that fixes the issue, CloudMark is working on
theirs.

Yeh,

I've checked several times nothing yet.
I really wish MicroSoft would pre-release these service packs to
Symantec and others before a general release.
This "cleaning up" is a pain.

 

[Diane Poremsky]

It was released to a small group of beta testers, none of whom used
anti-spam addins. <g> I would expect the ISVs had copies too. However, most
developers will wait for the official release before releasing their own
updates, just in case MS makes a last minute change. But even so, there
really isn't an excuse for more than a few hours to pass before the problem
is fixed.

IHateSpam's updated files were dated within hours of the release of SP3 -
testing the fix to insure it didn't cause problems took longer.

--

 

[carabalda]

From my contact at Symantec tech support:

"We have a document now about it [this problem], and but
there is no workaround currently. Our team has created a
patch that they are testing (making sure it doesn't cause
any
other problems). Once that passes it'll be available
through LU. I'm guessing by middle of next week at the
latest. Sorry about this taking so long."

So hang in there, kids...

carabalda

 

[Gerald Fay]

I'm glad they are aware of it.
Wouldn't count on Symantec for being that efficient.
I'm betting it takes longer

Thanks

From my contact at Symantec tech support:

"We have a document now about it [this problem], and but
there is no workaround currently. Our team has created a
patch that they are testing (making sure it doesn't cause
any
other problems). Once that passes it'll be available
through LU. I'm guessing by middle of next week at the
latest. Sorry about this taking so long."

So hang in there, kids...

carabalda

-----Original Message-----
Another report of problems with Outlook 2002 and SP3.
When selecting "This is Spam" on an Email, a warning that a program is
accessing information occurs. If you allow the program (Norton AntiSpam)
to run Outlook hangs and requires a 3 finger salute.

Bad Service Pack.
Bad MicroSoft.
Fire someone.

 

[carabalda]

Although a Symantec LiveUpdate arrived today that
included core updates to Norton Anti-Spam, the issue of
NAS freezing Outlook's toolbar buttons after the
installation of SP3 still remains as first reported. It's
mind-biggling that Symantec is taking so long to fix this
problem... but all we can do is continue to wait.

carabalda

-----Original Message-----
It was released to a small group of beta testers, none of whom used
anti-spam addins. <g> I would expect the ISVs had copies too. However, most
developers will wait for the official release before releasing their own
updates, just in case MS makes a last minute change. But even so, there
really isn't an excuse for more than a few hours to pass before the problem
is fixed.

IHateSpam's updated files were dated within hours of the release of SP3 -
testing the fix to insure it didn't cause problems took longer.

--

 

[Jack McKenzie]

I have found a work around for the problem with Norton antispam go into
configure and delete all the entry's in the allowed list you will find that
the program will work and not lock up.
Jack


Another report of problems with Outlook 2002 and SP3.
When selecting "This is Spam" on an Email, a warning that a program is
accessing information occurs. If you allow the program (Norton AntiSpam)
to run Outlook hangs and requires a 3 finger salute.

Bad Service Pack.
Bad MicroSoft.
Fire someone.

 

[carabalda]

Finally heard back from the tech support contact I've
been dealing with today, but the news is not good:

"The patch has been delayed due to technical
difficulties, it should be available by mid of next week.
We're sorry about the delay."

Unbelieveable!

-----Original Message-----
It was released to a small group of beta testers, none of whom used
anti-spam addins. <g> I would expect the ISVs had copies too. However, most
developers will wait for the official release before releasing their own
updates, just in case MS makes a last minute change. But even so, there
really isn't an excuse for more than a few hours to pass before the problem
is fixed.

IHateSpam's updated files were dated within hours of the release of SP3 -
testing the fix to insure it didn't cause problems took longer.

--

 

[carabalda]

Sorry Jack, but my experience after trying your
workaround is that the exact same problem happens when
using either of the NAS integrated buttons "This is Spam"
and "This is Not Spam"... the Office warning message
appears again, and after either allowing or denying the
action, all of Outlook's toolbar buttons and the close X
are non-functioning. I must use Task Manager to close
Outlook.

And I've double-checked... there are still no entires
at all in Anti-Spam's Allowed list... so this workaround
does NOT solve the problem for me... I still have to wait
till Symantec gets their act together and comes up with a
patch... and according to them, that's not for about
another week.

Very, very bad...

 

[Guest]

I ran LiveUpdate today on my installation of Norton
Internet Security, and the only thing that had an
updated element was Norton Anti-Spam. After a reboot
of the computer, I did a test of the "This is Spam"
and "This is Not Spam" NAS toolbar buttons integrated
into Outlook XP and guess what? IT FINALLY WORKS!!

That is to say, the annoying new "warning" message by
Outlook still appears and asks me if I want to allow
the program to access my email addresses - and I have
to click "Yes" THREE TIMES to get it to shut up...

But after that, Norton Anti-Spam does its thing, moves
the message to the Allowed list or the Blocked list -
whatever I've asked it to do - and happily after that,
the Outlook toolbars remain functional, and I can use
the X in the upper right corner to close Outlook.

So, it appears that after about 10 days, Symantec has
FINALLY fixed this issue created by SP3 for Office.
Shame on both Symantec and Microsoft for this terrible
snafu.

carabalda

 

[Dave]

I too have Outlook 2002 with SP3 which I downloaded
around March 9 and ever since then my Outlook locks up
when I try to either click on "This is Spam" or "This Is
Not Spam".

I also tried this work-around and it did NOT make a
difference for me. I deleted all from the Allowed list
and it is still a problem. Has anyone else confirmed this
as a work-around, or has anybody found a different work-
around for this problem?

Later,
Dave

 

[Jack McKenzie]

Dave there has been a release update for NAS still give the pop up stating
something is accessing the address book but does not lock it up per say ,
but you still have to click on yes for it to access at least one time during
a session. To me Symantec / Norton has gone downhill with the quality
control for the programs unless you want to PAY EXTRA for tech support, I
know in the future I will evaluate other programs before I renew or but any
Symantec Products.

Jack
I too have Outlook 2002 with SP3 which I downloaded
around March 9 and ever since then my Outlook locks up
when I try to either click on "This is Spam" or "This Is
Not Spam".

I also tried this work-around and it did NOT make a
difference for me. I deleted all from the Allowed list
and it is still a problem. Has anyone else confirmed this
as a work-around, or has anybody found a different work-
around for this problem?

Later,
Dave