XP SERVICE PACK 2

  • Thread starter Thread starter Millie-may
  • Start date Start date
M

Millie-may

I have installed service pack 2 on my computer in order to update my norton
subscription. Now I have no internet access through Explorer. Does anyone
know how I can solve this problem. I'm not the brightest when it comes to
computer jargon so go easy on me
 
Take the machine to a local, reputable and independent (i.e., not
BigBoxStoreUSA) computer repair shop.
 
What happens if you COMPLETELY uninstall anything Norton/Symantec?

Installing SP-2 is a good thing, installing anything Norton is often
bad.
 
On Sun, 09 Dec 2007 13:39:01 -0800, Millie-may posted...
I have installed service pack 2 on my computer in order to update my
norton subscription. Now I have no internet access through Explorer.
Does anyone know how I can solve this problem. I'm not the brightest
when it comes to computer jargon so go easy on me
Click to expand...


Is there an icon on your desktop called, "My Computer"? Can you right-click your mouse on it?

Mouse down to select Properties and you should have a window called, System Properties.
Press the "Hardware" tab.
Now the "Device Manager" button. An items with a yellow question mark?

Question: what Norton product is this?

Write back and we'll try to save you service call.
 
Millie-may said:
I have installed service pack 2 on my computer in order to update my norton
subscription. Now I have no internet access through Explorer. Does
anyone
know how I can solve this problem. I'm not the brightest when it comes to
computer jargon so go easy on me
Click to expand...


Did you install SP2 in normal mode? I did this when SP2 came out and had the
same problem. E-mailed Symantec and was told to install SP2 in Safe Mode and
that worked.


God Bless... :-)
 
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