XP Freezes at Desktop

B

Brian

Windows XP seems to boot properly but when it gets to the desktop,
although I'm able to move the mouse I am not able to open any program,
click on any icon or do anything. It seems completely frozen. Ctl-
Alt-Delete doesn't work at all. Safe mode does not work, nor does
does "last known configuration".

My hard drive is almost full and last night when it happened, I was
trying to find a streaming video website and am worried that I got
infested the result of which affected the startup process.

Thanks for your help,

Brian
(e-mail address removed)
 
L

Leonard Grey

So, you are asking for help in determining whether your computer is
infected? To start...what sort of security software do you have? The
idea is: Did you have security software running in the background that
is designed to detect all forms of malware, and was that software
completely up-to-date?

Whenever you ask a question about Windows XP, you need to tell us what
version of XP you have, including the service pack.

[Don't include an email address in a news post unless you want to
receive lots of spam at that address.]
 
V

VanguardLH

Brian said:
Windows XP seems to boot properly but when it gets to the desktop,
although I'm able to move the mouse I am not able to open any program,
click on any icon or do anything. It seems completely frozen. Ctl-
Alt-Delete doesn't work at all. Safe mode does not work, nor does
does "last known configuration".

My hard drive is almost full and last night when it happened, I was
trying to find a streaming video website and am worried that I got
infested the result of which affected the startup process.

Log in under the Administrator account (or an alternate admin account).
Create a new user account. Then see if you can login and use that new
user account. If so, perhaps your old account had its user profile
corrupted.

Administrator account: NEVER use it except in emergencies.
Alternate administrator account: Use this for admin tasks.
User account: This is your normal account.

If you only have the Administrator account and its profile gets farked
up then you have no admin accounts for emergencies (and it takes some
tricky work to delete and create a new profile for the Administrator
account).
Brian
(e-mail address removed)

So you really want to advertise your true e-mail address to the spambots
that harvest e-mail addresses from newsgroups? Expect more spam now
that you published your e-mail address in a highly public place.

You should use a bogus e-mail address: one that is valid syntax but
doesn't point at a valid domain (to eliminate even wasting their
resources with received spam from your harvested e-mail address albeit
it is a bogus one). Munge your e-mail address if you want humans to be
able to see it (but don't just add "NOSPAM" or "REMOVETHIS" since bots
can easily parse out that substring).
 
D

db

if you say you disk is almost full
then it sounds like to me that you
have not tuned up your computer
for a while.

perhaps you no longer have any
room for your virtual memory or
the file system is unindexed because
it seems you are having problems
loading the registry in both normal
and safe modes.

what you might try to do is to
boot up with a xp cd and select
repair.

then when you logged into the
recovery console run the following
commands at the disk prompt>:

chkdsk /r
fixboot

then exit, remove cd and try to
boot again.

--
db·´¯`·...¸><)))º>
DatabaseBen, Retired Professional
- Systems Analyst
- Database Developer
- Accountancy
- Veteran of the Armed Forces
- @Hotmail.com
- nntp Postologist
~ "share the nirvana" - dbZen

~~~~~~~~~~~~~~~
 
R

Richard

Hi Brian,

Pardon me, but it seems you forgot to say WHAT "happened" that night while
trying to find the website you mentioned. Did you find a site? Did you get
a disk-full warning while trying to view a video? Did the computer stop
responding? Did you turn off the computer cold? That would introduce the
possibility of file corruption and the need to run Chkdsk to fix. With both
mouse and keyboard not working as they should, there is a possiblity of USB
hub or other hardware problem. Wireless or wired mouse and keyboard? Did
you get any error messages? If so, what is the complete message, including
text that LOOKS_LIKE_THIS and full error code numbers? Have you tried
physically disconnecting the computer from the internet, and disconnecting
all other external devices except monitor, keyboard and mouse?

An almost full hard drive is a problem by itself. You need to maintain at
least 15 percent free space for Windows XP Disk Defragmenter to operate
properly. When a drive is formatted with NTFS (New Technology File System,)
the initial MFT (Master File Table) is set up, and 12.5 percent contiguous
"MFT Zone" space on the disk is reserved for the MFT to expand into. No
other files are allowed to use that space, unless or until all the free
space outside the MFT Zone is used up, and then the free space inside the
MFT Zone is made available. And although that allows you to keep storing
files on the drive until it chokes, fragmented files within the MFT Zone
will cause additional problems with the performance of the filing system,
as they become intermixed with the new file records being added.

Did you forget where you posted your message? If you manage to find your
way back to this message area, it would help us to help you if you provide
some more descriptive details, and answer a few of these questions:

What is your complete Windows version, edition, and service pack level?
(For instance, I'm using Windows XP, Professional, Service Pack 3. :)

How much RAM do you have? How do you connect to the internet? What other
problems has your computer had before this? What is the drive capacity?
What anti-virus or other anti-malware programs do you use, if any?

Do you have a Windows setup CD with the same service pack level as your
current operating system? If Windows was pre-installed on your computer, do
you have a special recovery partition on your hard drive? Have you checked
with the website of your computer manufacturer for guidance?

Here's hoping you eventually resolve your problem(s).
(Cheers. --Richard :)
 
R

Richard

db said:
if you say you disk is almost full
then it sounds like to me that you
have not tuned up your computer
for a while.

perhaps you no longer have any
room for your virtual memory or
the file system is unindexed because
it seems you are having problems
loading the registry in both normal
and safe modes.

what you might try to do is to
boot up with a xp cd and select
repair.

then when you logged into the
recovery console run the following
commands at the disk prompt>:

chkdsk /r
fixboot

then exit, remove cd and try to
boot again.

Hi Ben,

Sorry if this seems like a rant, but I sometimes have a problem with the
suggestion to use the /R option. The OP (Original Poster) indicated that
the disk was nearly full, which, as you rightly guessed, probably means
that it is highly fragmented, since you need at least 15 percent free
space to properly de-fragment a drive. Under such conditions, it is very
difficult to run CHKDSK, since it takes very much longer to check a disk
that is fragmented. However, unless a drive has been dropped or severely
bumped, it is not likely that there is physical damage to sectors, and
therefore usually there is no need to use the /R option to Repair bad
sectors with Chkdsk. Especially with NTFS formatting, it is rarely
necessary to run a full surface scan with Chkdsk. Keep in mind also, that,
according to Microsoft: "The Chkdsk tool has built-in support for NTFS and
does not require the Ntfs.sys driver to make repairs."

Troubleshooting Disks and File Systems
http://technet.microsoft.com/en-us/library/bb457122.aspx

Again: Specifying the /R parameter is usually not necessary, because NTFS
identifies and remaps bad sectors during the course of NORMAL operations:
"NTFS is a journaling file system because it guarantees the consistency of
the volume by using standard transaction logging and recovery techniques.
If a disk becomes corrupted, NTFS runs a recovery procedure that accesses
information stored in a transaction log file. The NTFS recovery procedure
guarantees that the volume is restored to a consistent state. For this
reason, it is unlikely that NTFS volumes might become corrupted."

Stage 1: Chkdsk verifies each file record segment in the master file table
Stage 2: Chkdsk checks the directories in the volume [sometimes very slow]
Stage 3: Chkdsk verifies the security descriptors for each volume
Stage 4: Chkdsk verifies all clusters in use;
Stage 5: Chkdsk verifies unused clusters.

The /F (or /P in Recovery Console) runs stages 1, 2 and 3 to Fix Files.
The /R option runs the 3 File Fix stages, and then runs stage 4 to check
for and recover bad sectors in file areas, and stage 5 in unused areas.

If the drive is 60GB or larger, and/or it has millions of files, the /R
scan could take days, rather than hours to complete. The progress
percentage indicates tasks completed, not necessarily elapsed time.
Directories (folders) with a lot of files and subfolders take longer to
check, so it is normal in such case for Chkdsk to appear to be stuck on a
certain percent number. As long as there is occasional drive activity, it
is still working. (Keep the environment around the drive cool.)

Another problem with running Chkdsk from Recovery Console, (or during boot,
before Windows loads,) it does not have the benefit of Virtual Memory page
file space on disk, but must run entirely in RAM and can be very sluggish.

Therefore, I believe the best thing to try first, is to run Check Disk
in "Read Only" mode with this:
CHKDSK C:

That will check without fixing errors. If there are errors, then run:
CHKDSK C: /F <== at Normal or Safe Mode Command Prompt, or:
CHKDSK C: /P <== at Recovery Console command line.

(Assuming Windows is installed on C: drive - change letter if needed.)

If the 1st 3 stages fail, it seems best to use the drive diagnostic utility
from the drive manufacturer next, rather than attempt the /R option.

Anyway, thanks for your patience in reading what started as a short note.

(Triple-click here, to leap like a deer. :)
--Richard
 
D

db

ok, fair enough.

I can see the reasoning behind
your logic.

--
db·´¯`·...¸><)))º>
DatabaseBen, Retired Professional
- Systems Analyst
- Database Developer
- Accountancy
- Veteran of the Armed Forces
- @Hotmail.com
- nntp Postologist
~ "share the nirvana" - dbZen

~~~~~~~~~~~~~~~
Richard said:
if you say you disk is almost full
then it sounds like to me that you
have not tuned up your computer
for a while.

perhaps you no longer have any
room for your virtual memory or
the file system is unindexed because
it seems you are having problems
loading the registry in both normal
and safe modes.

what you might try to do is to
boot up with a xp cd and select
repair.

then when you logged into the
recovery console run the following
commands at the disk prompt>:

chkdsk /r
fixboot

then exit, remove cd and try to
boot again.

Hi Ben,

Sorry if this seems like a rant, but I sometimes have a problem with the
suggestion to use the /R option. The OP (Original Poster) indicated that
the disk was nearly full, which, as you rightly guessed, probably means
that it is highly fragmented, since you need at least 15 percent free
space to properly de-fragment a drive. Under such conditions, it is very
difficult to run CHKDSK, since it takes very much longer to check a disk
that is fragmented. However, unless a drive has been dropped or severely
bumped, it is not likely that there is physical damage to sectors, and
therefore usually there is no need to use the /R option to Repair bad
sectors with Chkdsk. Especially with NTFS formatting, it is rarely
necessary to run a full surface scan with Chkdsk. Keep in mind also, that,
according to Microsoft: "The Chkdsk tool has built-in support for NTFS and
does not require the Ntfs.sys driver to make repairs."

Troubleshooting Disks and File Systems
http://technet.microsoft.com/en-us/library/bb457122.aspx

Again: Specifying the /R parameter is usually not necessary, because NTFS
identifies and remaps bad sectors during the course of NORMAL operations:
"NTFS is a journaling file system because it guarantees the consistency of
the volume by using standard transaction logging and recovery techniques.
If a disk becomes corrupted, NTFS runs a recovery procedure that accesses
information stored in a transaction log file. The NTFS recovery procedure
guarantees that the volume is restored to a consistent state. For this
reason, it is unlikely that NTFS volumes might become corrupted."

Stage 1: Chkdsk verifies each file record segment in the master file table
Stage 2: Chkdsk checks the directories in the volume [sometimes very slow]
Stage 3: Chkdsk verifies the security descriptors for each volume
Stage 4: Chkdsk verifies all clusters in use;
Stage 5: Chkdsk verifies unused clusters.

The /F (or /P in Recovery Console) runs stages 1, 2 and 3 to Fix Files.
The /R option runs the 3 File Fix stages, and then runs stage 4 to check
for and recover bad sectors in file areas, and stage 5 in unused areas.

If the drive is 60GB or larger, and/or it has millions of files, the /R
scan could take days, rather than hours to complete. The progress
percentage indicates tasks completed, not necessarily elapsed time.
Directories (folders) with a lot of files and subfolders take longer to
check, so it is normal in such case for Chkdsk to appear to be stuck on a
certain percent number. As long as there is occasional drive activity, it
is still working. (Keep the environment around the drive cool.)

Another problem with running Chkdsk from Recovery Console, (or during
boot,
before Windows loads,) it does not have the benefit of Virtual Memory page
file space on disk, but must run entirely in RAM and can be very sluggish.

Therefore, I believe the best thing to try first, is to run Check Disk
in "Read Only" mode with this:
CHKDSK C:

That will check without fixing errors. If there are errors, then run:
CHKDSK C: /F <== at Normal or Safe Mode Command Prompt, or:
CHKDSK C: /P <== at Recovery Console command line.

(Assuming Windows is installed on C: drive - change letter if needed.)

If the 1st 3 stages fail, it seems best to use the drive diagnostic
utility
from the drive manufacturer next, rather than attempt the /R option.

Anyway, thanks for your patience in reading what started as a short note.

(Triple-click here, to leap like a deer. :)
--Richard
 

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