S
Sunshine
I am a few hours away from my sister and trying to get her computer working
without driving there to help her. Her OS is xp. She booted up her machine
(several times with me on the phone) and it starts normally with the windows
log on but after logging in, no icons on desktop or the task bar display.
Only her desktop pic displays. We have tried F8 to boot the machine in safe
mode. That didn't work. It doesn't recognize F8 and just continues the normal
process of booting up. After logging on, we use ctl+alt+del and we have gone
to task mgr>>file>>new task>>explore.exe. She gets an error that she can't
open that file. We were able to get to the command line prompt thru
ctl+alt+del>>task mgr>>file>>new task and see the files on her desktope. We
have tried ctl+alt+del>>task mgr>>file>>new task>>launch system restore on
the general tab and she gets the error that she doesn't have permission. Does
anyone have any other suggestions that we can try? Or has anyone had this
happen and how did you resolve it?
without driving there to help her. Her OS is xp. She booted up her machine
(several times with me on the phone) and it starts normally with the windows
log on but after logging in, no icons on desktop or the task bar display.
Only her desktop pic displays. We have tried F8 to boot the machine in safe
mode. That didn't work. It doesn't recognize F8 and just continues the normal
process of booting up. After logging on, we use ctl+alt+del and we have gone
to task mgr>>file>>new task>>explore.exe. She gets an error that she can't
open that file. We were able to get to the command line prompt thru
ctl+alt+del>>task mgr>>file>>new task and see the files on her desktope. We
have tried ctl+alt+del>>task mgr>>file>>new task>>launch system restore on
the general tab and she gets the error that she doesn't have permission. Does
anyone have any other suggestions that we can try? Or has anyone had this
happen and how did you resolve it?