xp boot

[Ron Smith]

When I try to start my computer after it crashed, the
splash screen comes on, but it imediately goes to a blue
screen that says "Sorry for the inconvience but.." Any
choice I make (normal, safe mode. etc.) takes me back to
the same two screens. It's an HP with XP Home
preinstalled and it didn't come with any recovery disks.
HELP!

 

[Mike Brearley]

If you purchased a system that was pre-installed then the manufacturer is
required to either give you an XP cd, a restore CD or provide a hidden
partition with an image to restore your system to factory defaults. I think
they should be required to give you CD to do this no if-and-or-buts about
it, but...

Check with your user manual to determin if there is a hidden partition, and
if so, how to get to it.

--
Posted 'as is'. If there are any spelling and/or grammar mistakes, they
were a direct result of my fingers and brain not being synchronized or my
lack of caffeine.

Mike Brearley

 

[Mike Truitt [Microsoft]]

Ron,

Does the bluescreen stay long enough for you to see its information? Just
curious, have you tried to perform a Last Known Good boot or to boot from
Safe Mode?

Best regards,

Mike Truitt
Microsoft Corporation