XP crashes and shows Blue screen at MUP.Sys


J

jpBless

On bootup my HP laptop displays option for Windows to start in
Safe Mode
Safe Mode With Networking
Safe Mode With Command Prompt

Last Known Good Configuration

Start Normally.

No matter which option I select the system shows blue screen and shuts down
almost immediately. I believe the problem is hard drive related. I used XP
Disc to log in to recovery console and then tried to do Repair but I get no
hard disk found error. Yet if I select boot up Normally or last known Good
configuration it flashes WIN XP logo before crashing (displaying the blue
screen). Some how I think the hard drive is not completely dead just that
WINDOWS can not read it. Any help would be appreciated. Thanks in advance.
 
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J

John John - MVP

It would help if you told us exactly what it says on the blue screen...

John
 
J

jpBless

The blue screen stays on for less than 5 seconds and then [the system] shuts
down. The first line says something like System has shut down to prevent
damage... something like that. Then there is If you installed a new hardware
make sure... No I did not install a new hardware
 
J

jpBless

I googled before posting... most of the suggestions (sytem repair etc) did
not work for me. I was wondering if anyone else encountered my "specific
situation" where XP repair console reported fixed drive not found. I want to
be sure the drive is not really dead.
 
J

John John - MVP

At the Advanced boot option screen (where you can select Safe Mode, Last
Known Good, etc) there is an option to disable the Automatically Reboot
on System Failure, change that option and the boot process will halt on
the blue screen.

John
The blue screen stays on for less than 5 seconds and then [the system] shuts
down. The first line says something like System has shut down to prevent
damage... something like that. Then there is If you installed a new hardware
make sure... No I did not install a new hardware


John John - MVP said:
It would help if you told us exactly what it says on the blue screen...

John
 
J

jpBless

No such option on the advance boot option... at least not on my laptop.

John John - MVP said:
At the Advanced boot option screen (where you can select Safe Mode, Last
Known Good, etc) there is an option to disable the Automatically Reboot on
System Failure, change that option and the boot process will halt on the
blue screen.

John
The blue screen stays on for less than 5 seconds and then [the system]
shuts down. The first line says something like System has shut down to
prevent damage... something like that. Then there is If you installed a
new hardware make sure... No I did not install a new hardware


John John - MVP said:
It would help if you told us exactly what it says on the blue screen...

John

jpBless wrote:
On bootup my HP laptop displays option for Windows to start in
Safe Mode
Safe Mode With Networking
Safe Mode With Command Prompt

Last Known Good Configuration

Start Normally.

No matter which option I select the system shows blue screen and shuts
down almost immediately. I believe the problem is hard drive related. I
used XP Disc to log in to recovery console and then tried to do Repair
but I get no hard disk found error. Yet if I select boot up Normally or
last known Good configuration it flashes WIN XP logo before crashing
(displaying the blue screen). Some how I think the hard drive is not
completely dead just that WINDOWS can not read it. Any help would be
appreciated. Thanks in advance.
 
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P

Peter Taylor

I googled before posting... most of the suggestions (sytem repair etc) did
not work for me. I was wondering if anyone else encountered my "specific
situation" where XP repair console reported fixed drive not found. I want to
be sure the drive is not really dead.

Have you enabled SMART in the BIOS?
 
J

John John - MVP

Which means that you were running your XP installation without Service
Packs or with SP1 at best as the F8 option to disable the automatic
restart on system failure came about with SP1 or SP2...

You can try mounting the laptop drive in another computer and edit the
registry to change the AutoReboot behaviour or use a PE disk with a
registry plug-in.

See here:

AutoReboot
http://technet.microsoft.com/en-us/library/cc976049.aspx

Easy to follow instructions for remotely editing the registry:
http://www.rwin.ch/xp-live/regedit.htm

A pre-built PE disk available here:
http://www.ubcd4win.com/index.htm
(You still need a Windows XP CD to create the pre-built PE Disk)

John


No such option on the advance boot option... at least not on my laptop.

John John - MVP said:
At the Advanced boot option screen (where you can select Safe Mode, Last
Known Good, etc) there is an option to disable the Automatically Reboot on
System Failure, change that option and the boot process will halt on the
blue screen.

John
The blue screen stays on for less than 5 seconds and then [the system]
shuts down. The first line says something like System has shut down to
prevent damage... something like that. Then there is If you installed a
new hardware make sure... No I did not install a new hardware


It would help if you told us exactly what it says on the blue screen...

John

jpBless wrote:
On bootup my HP laptop displays option for Windows to start in
Safe Mode
Safe Mode With Networking
Safe Mode With Command Prompt

Last Known Good Configuration

Start Normally.

No matter which option I select the system shows blue screen and shuts
down almost immediately. I believe the problem is hard drive related. I
used XP Disc to log in to recovery console and then tried to do Repair
but I get no hard disk found error. Yet if I select boot up Normally or
last known Good configuration it flashes WIN XP logo before crashing
(displaying the blue screen). Some how I think the hard drive is not
completely dead just that WINDOWS can not read it. Any help would be
appreciated. Thanks in advance.
 
M

Mark Adams

jpBless said:
I googled before posting... most of the suggestions (sytem repair etc) did
not work for me. I was wondering if anyone else encountered my "specific
situation" where XP repair console reported fixed drive not found. I want to
be sure the drive is not really dead.

Boot the machine with a Knoppix, UBCD4Win, or BartPE disk and see if you can
read the drive. If you can, the drive is probably fine. You can also download
drive checking utilities from the manufacturer of the hard drive. You may
have to remove the drive from the machine in order to see the maker's
branding.

If the drive checks ok, you might be able to make a manual System Restore by
the following procedure:

http://support.microsoft.com/kb/307545

This has saved my bacon more than once.
 
P

PA Bear [MS MVP]

Check Event Viewer.

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(nother) Norton or McAfee application ever been installed on the
computer?

Did a Norton or McAfee free-trial come preinstalled on the computer when you
bought it? (Doesn't matter if you never used or Activated it.)
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

No such option on the advance boot option... at least not on my laptop.
At the Advanced boot option screen (where you can select Safe Mode, Last
Known Good, etc) there is an option to disable the Automatically Reboot
on
System Failure, change that option and the boot process will halt on the
blue screen.
The blue screen stays on for less than 5 seconds and then [the system]
shuts down. The first line says something like System has shut down to
prevent damage... something like that. Then there is If you installed a
new hardware make sure... No I did not install a new hardware

It would help if you told us exactly what it says on the blue screen...

On bootup my HP laptop displays option for Windows to start in
Safe Mode
Safe Mode With Networking
Safe Mode With Command Prompt

Last Known Good Configuration

Start Normally.

No matter which option I select the system shows blue screen and shuts
down almost immediately. I believe the problem is hard drive related.
I
used XP Disc to log in to recovery console and then tried to do Repair
but I get no hard disk found error. Yet if I select boot up Normally
or
last known Good configuration it flashes WIN XP logo before crashing
(displaying the blue screen). Some how I think the hard drive is not
completely dead just that WINDOWS can not read it. Any help would be
appreciated. Thanks in advance.
 
J

jpBless

Thanks to all who responded. I put the Disk in SATA USB enclosure and
plugged the drive to another Xp system. The system opened the disk and read
displayed all files. To be sure i did CHKDSK /R on the disk and everything
worked fine. It took about 15 to 20 minutes and reported that all is fine
with the drive with 0 bad sectors. I could read the files even write to some
folders. Yet when I put the disk back into my laptop... the same problem all
over. Still crashes at MUP.sys/
 
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J

jpBless

Thanks to all who responded. I put the Disk in SATA USB enclosure and
plugged the drive to another Xp system. The system opened the disk and read
displayed all files. To be sure i did CHKDSK /R on the disk and everything
worked fine. It took about 15 to 20 minutes and reported that all is fine
with the drive with 0 bad sectors. I could read the files even write to some
folders. Yet when I put the disk back into my laptop... the same problem all
over. Still crashes at MUP.sys/
 
J

John John - MVP

While you had the disk mounted to the other Windows XP installation why
didn't you edit the AutoReboot registry value to have the computer halt
on the blue screen?

John
 
J

jpBless

I do not how to edit the registry when the disc is mounted on another XP
installation but I will google.
 
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