word not opening from attachement

[old aussie]

I am using Microsoft Office 2007 and have all updates current on XP
Professional, when I receive an attachment as a word .doc or .docx in
Outlook, I cannot get the attachment to open.
I get a popup saying that I need XPS Essentials pack, I have downloaded this
and still nothing opens. Also rebooted after installing the pack.
Anyone have a clue as to what is happening? and how to correct it, should I
post in the word forum as well?

Thanks

 

[dunlopil]

I am using Microsoft Office 2007 and have all updates current on XP
Professional, when I receive an attachment as a word .doc or .docx in
Outlook, I cannot get the attachment to open.
I get a popup saying that I need XPS Essentials pack, I have downloaded
this
and still nothing opens. Also rebooted after installing the pack.
Anyone have a clue as to what is happening? and how to correct it,
should I
post in the word forum as well?

Thanks

Man, I suggest attachment have different format with Office 2007.
So file can not open in Office 2007. or You have corrupt data from
attachment.
When you opened, Office 2007 can not open that file.

 

[Graham Mayor]

See if http://www.gmayor.com/Document_Not_Found.htm helps.

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Graham Mayor - Word MVP

My web site www.gmayor.com

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[old aussie]

Googled my problem also and found others with same problem, cure !! remove
Google toolbar, reboot and problem is now gone. Who would have thought that
this would have been the problem.