When .docx arrives by email, it will only save as a .zip- how to retrieve the docx?


B

Benny

I'm using Win XP, Word 2003 with the 2007 compatibility pack installed.
If someone send me a docx attached to an email, and I try to save it to my
computer, it saves as a .zip, not as a docx.
If I already have a docx on the computer, is opens OK as a doc.
Any suggestions on this problem?
Benny
 
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J

Jay Freedman

..docx files really are .zip files. Rename the file to the .docx
extension, and (if it hasn't been damaged in transit) Word will open
it.

For a permanent fix, I think you may have to update your (unnamed)
email program.

--
Regards,
Jay Freedman
Microsoft Word MVP
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.
 
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B

Benny

I think I have found the solution- apparently my ISP needs to update its
server. When the docx attachment appeared on the email, and I tried to save
it to my desktop, the file extension turned to zip. I guess i could have
tried to rename the whole zip archive docx, then try to open it in Word, but
after an internet search (yeah, which i should have done before posting my
question here, i know, i know) I discovered that it's something to do with
MIME. Here is the Microsoft website dealing with the problem if anyone is
interested.
http://technet.microsoft.com/ja-jp/library/cc179224.aspx

So thank you Jay, it does indeed require an update to the email program, but
from the other end
Benny


, whatever that is, but it turns out the problem is at the server end. to
rename it as
 

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