Word 97 not responding

[Guest]

I am having issues with my Word 97. I have XP windows version. Often, like
today, I cannot open my Word 97 program nor any of my Word documents no
matter how recent they are. What is going on and how can I stop this from
happening?

I printed off the "How to Perform a clean boot in Windows XP" because I
heard that may help, but I'm hesitant doing that unless I receive that advice
from someone more professional in the computer area... Thanks!

 

[Steve N.]

I am having issues with my Word 97. I have XP windows version. Often, like
today, I cannot open my Word 97 program nor any of my Word documents no
matter how recent they are. What is going on and how can I stop this from
happening?

I printed off the "How to Perform a clean boot in Windows XP" because I
heard that may help, but I'm hesitant doing that unless I receive that advice
from someone more professional in the computer area... Thanks!

Do a Disk Cleanup.

Then go to Start, Run, type in

winword.exe -a

press enter. Word will open with default settings reinstated. Exit Word
and see if it works now.

Steve

 

[Richard Goh]

If Steve's suggestion works, and it should, but Word still gives you trouble
the next time you want to use it, do a search for all copies of "normal.dot"
(the basic blank page template for Word) and delete them. The next time you
start Word it will build a new copy of "normal.dot". File corruption in
the normal.dot file is the most common cause of Word problems.