WMP10 crashes every time I try to play an avi file

[Guest]

Media player has suddenly started crashing when I try to play any type of avi
file - including files that I had played earlier this evening with no
problems (mpeg files still play fine).

When I try to open an avi file, a dialogue box appears saying that WMP has
"encountered a problem and needs to close". This problem isn't exclusive to
WMP - I can't play avis with any other media player either.

I've tried to run System Restore, but no restore points are showing for the
current month and when I try to click back to select an earlier month to find
a restore point nothing happens. My anti-virus and spyware programs haven't
detected anything suspect - can someone help me figure out how to solve this
problem?

 

[zachd [MSFT]]

What fault bucket number do you get?
http://zachd.com/pss/pss.html#bucket
?

-Zach

 

[Guest]

Hi - on my error log, the entry that appears each time I try to play an avi
file is an application error: Faulting application wmplayer.exe, version
10.0.0.3646, faulting module unknown, version 0.0.0.0, fault address
0x00000000.

I did get one fault bucket number: Fault bucket 129963972 after the problem
started, but it isn't being generated every time I try to play an avi in a
media player.

Thanks for your help!

 

[zachd [MSFT]]

Is mmswitch.ax on the system...?

Are you sending up the crash reports? Thsoe should get you the fault bucket
numbers, which are pretty key to understanding any crash.

--
Windows Media Development Team (speaking for myself only)
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.