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Guest
----- MS customer (Enterprise and Otherwise) wrote: ----
Yes - I agree. That's why there aren't really Microsoft "enthusiasts". Mr. Frisch needs to develop his people skills. I hope he is not in the employ of Microsoft but rather some kind of unpaid lackey... at least that would make me feel a bit better
I also stumbled into this thread, I WAS a Tech Support Mgr on Win2K for MS and have also worked as Enterprise Network Support Admin. People come to newsgroups for help and should be treated with respect. Everyone has something to offer and the idea is for us to learn from each other, not get into a dickering contest
While managing the tech for Win2K My team and I had to work with many people who were not tech savy, but we always tried to help and we did it professionally, without talking "down" to them. I wouldn't allow the "pat answer" "if your not a beta tester, tough luck". We found the answer or got the issue to the people who could help, no questions, no qualifiers. The idea is to help the customer with his problem, ASAP and professionally thank you
Here in this newsgroup if you can help someone or have something to contribute, speak up, otherwise let the post go for someone who can help..
Yes - I agree. That's why there aren't really Microsoft "enthusiasts". Mr. Frisch needs to develop his people skills. I hope he is not in the employ of Microsoft but rather some kind of unpaid lackey... at least that would make me feel a bit better
I also stumbled into this thread, I WAS a Tech Support Mgr on Win2K for MS and have also worked as Enterprise Network Support Admin. People come to newsgroups for help and should be treated with respect. Everyone has something to offer and the idea is for us to learn from each other, not get into a dickering contest
While managing the tech for Win2K My team and I had to work with many people who were not tech savy, but we always tried to help and we did it professionally, without talking "down" to them. I wouldn't allow the "pat answer" "if your not a beta tester, tough luck". We found the answer or got the issue to the people who could help, no questions, no qualifiers. The idea is to help the customer with his problem, ASAP and professionally thank you
Here in this newsgroup if you can help someone or have something to contribute, speak up, otherwise let the post go for someone who can help..