winmail.dat problems

[Travis Montgomery]

Hello everyone,

I've recently upgraded to Outlook 2003 and I'm now having problems with
clients receiving winmail.dat files instead of their attachments. I've
had the problem with older versions but was able to fix it by sending
messages in plain text or HTML instead of rich text. Now, I've tried
sending in all three formats and in each case the user gets a
winmail.dat instead. Any ideas? This is incredibly frustrating!

Thanks,

Travis

 

[neo [mvp outlook]]

Couple of thoughts...

1) Make sure message format is set to plain text or html
2) Disable Word 2003 as the e-mail editor
3) If the e-mail address is being resolved to an entry in your contacts
folder, make sure it isn't marked to send in Outlook Rich Text. (Double
click on the e-mail address in the contact record)

 

[Travis Montgomery]

Neo,

Thanks for the quick reply:

1) Plain text works, I spoke incorrectly before, but HTML still sends
attachments as Rich Text, or at least with a winmail.dat file

2) I don't have office installed on the machine, it's a standalone copy
of Outlook.

3) The address I'm testing with has "Let Outlook decide the best
sending format" selected in the contact list.


Any other ideas? FYI, I'm just using this as an Email client and PIM,
there is no Exchange server involved.

Thanks,

Travis

 

[neo [mvp outlook]]

Any 3rd party stuff installed that syncs/uses to Outlook data? (e.g. Palm
Pilot, Addins, .etc)

 

[neo [mvp outlook]]

oh and i think of this now...

tools > options > mail format > internet format. What is the drop down set
to? (please don't say Rich Text

 

[Travis Montgomery]

Just the Rex6000 sync program, but it is PIM only (contact/calendar), no
mail functions whatsoever.

Any 3rd party stuff installed that syncs/uses to Outlook data? (e.g. Palm
Pilot, Addins, .etc)

Neo,

Thanks for the quick reply:

1) Plain text works, I spoke incorrectly before, but HTML still sends
attachments as Rich Text, or at least with a winmail.dat file

2) I don't have office installed on the machine, it's a standalone copy
of Outlook.

3) The address I'm testing with has "Let Outlook decide the best sending
format" selected in the contact list.


Any other ideas? FYI, I'm just using this as an Email client and PIM,
there is no Exchange server involved.

Thanks,

Travis

neo [mvp outlook] wrote:

Couple of thoughts...

1) Make sure message format is set to plain text or html
2) Disable Word 2003 as the e-mail editor
3) If the e-mail address is being resolved to an entry in your contacts
folder, make sure it isn't marked to send in Outlook Rich Text. (Double
click on the e-mail address in the contact record)

message

Hello everyone,

I've recently upgraded to Outlook 2003 and I'm now having problems with
clients receiving winmail.dat files instead of their attachments. I've
had the problem with older versions but was able to fix it by sending
messages in plain text or HTML instead of rich text. Now, I've tried
sending in all three formats and in each case the user gets a winmail.dat
instead. Any ideas? This is incredibly frustrating!

Thanks,

Travis

 

[Travis Montgomery]

First thing I checked. It's set to HTML

Thanks,

Travis

oh and i think of this now...

tools > options > mail format > internet format. What is the drop down set
to? (please don't say Rich Text

Neo,

Thanks for the quick reply:

1) Plain text works, I spoke incorrectly before, but HTML still sends
attachments as Rich Text, or at least with a winmail.dat file

2) I don't have office installed on the machine, it's a standalone copy
of Outlook.

3) The address I'm testing with has "Let Outlook decide the best sending
format" selected in the contact list.


Any other ideas? FYI, I'm just using this as an Email client and PIM,
there is no Exchange server involved.

Thanks,

Travis

neo [mvp outlook] wrote:

Couple of thoughts...

1) Make sure message format is set to plain text or html
2) Disable Word 2003 as the e-mail editor
3) If the e-mail address is being resolved to an entry in your contacts
folder, make sure it isn't marked to send in Outlook Rich Text. (Double
click on the e-mail address in the contact record)

message

Hello everyone,

I've recently upgraded to Outlook 2003 and I'm now having problems with
clients receiving winmail.dat files instead of their attachments. I've
had the problem with older versions but was able to fix it by sending
messages in plain text or HTML instead of rich text. Now, I've tried
sending in all three formats and in each case the user gets a winmail.dat
instead. Any ideas? This is incredibly frustrating!

Thanks,

Travis

 

[neo [mvp outlook]]

What I'm worried about is that sync with Contacts and whether or not it is
touching some key properties that it shouldn't be. (I only say this because
someone posted a thread in this group about 2-3 years ago that had a problem
like you described and it was backtracked to the sync program causing
everything to go RTF regardless of users choice.)

Have you tried marking one of the contacts to receive plain text only?

After the above, the next step is to remove the wild card (the Rex sync
software) and then try a message. (You might have to recreate the contact
record before trying your test if it is touching underlying properties that
you/i can't see thru the user interface.)

Just the Rex6000 sync program, but it is PIM only (contact/calendar), no
mail functions whatsoever.

Any 3rd party stuff installed that syncs/uses to Outlook data? (e.g. Palm
Pilot, Addins, .etc)

Neo,

Thanks for the quick reply:

1) Plain text works, I spoke incorrectly before, but HTML still sends
attachments as Rich Text, or at least with a winmail.dat file

2) I don't have office installed on the machine, it's a standalone copy
of Outlook.

3) The address I'm testing with has "Let Outlook decide the best sending
format" selected in the contact list.


Any other ideas? FYI, I'm just using this as an Email client and PIM,
there is no Exchange server involved.

Thanks,

Travis

neo [mvp outlook] wrote:


Couple of thoughts...

1) Make sure message format is set to plain text or html
2) Disable Word 2003 as the e-mail editor
3) If the e-mail address is being resolved to an entry in your contacts
folder, make sure it isn't marked to send in Outlook Rich Text. (Double
click on the e-mail address in the contact record)

message

Hello everyone,

I've recently upgraded to Outlook 2003 and I'm now having problems with
clients receiving winmail.dat files instead of their attachments. I've
had the problem with older versions but was able to fix it by sending
messages in plain text or HTML instead of rich text. Now, I've tried
sending in all three formats and in each case the user gets a
winmail.dat instead. Any ideas? This is incredibly frustrating!

Thanks,

Travis