Winmail.dat problem in Outlook 2007 in HTML

[Mike Bernstein]

The problem with winmail.dat and loss of e-mail attachments is supposed to
mostly affect e-mails sent in Rich Text Format, see:

http://support.microsoft.com/kb/290809.

However, I am sending e-mails in HTML format and, since upgrading to Outlook
2007, I am getting this problem of recipients not getting attachments except
'winmail.dat'. I did not have this problem sending in HTML from Outlook
2003. Why should Outlook 2007 be worse than Outlook 2003 at generating TNEF
encoded messages from HTML e-mails?

Mike Bernstein

 

[Guest]

Do all recipients receive winmail.dat or just certain ones (say those using
Eudora)?

Verify the following:

1) Open contact record. Double click on email address. Verify that it is
*not* set to always send in Outlook Rich Text.

2) Tools > Options > Mail Format tab > Internet Format. The default is to
convert to HTML.

You must also change the rich text format in the email address properties in
your
address book for the person you are sending to. Double-click on the email
address to bring up the email address properties and change it to let Outlook
decide. The address book properties override what you choose in your email
account set up.

 

[Guest]

In moving to a different office, how do you recollect all the files that were
attached to old messages.

I have already copied the .pst file, but I am unsure if all the attachments
that were sent are included. If not, how do I make sure I have copied them
as well.

Phil Bralich

 

[Mike Bernstein]

That could be the problem as nearly all my contacts do show Send in Outlook
Rich Text. I had assumed that your point 2, which is set as you say it
should be, would override the individual contacts. Thank you for correcting
that assumption. The problem that I now have is that I have a couple of
thousand contacts to modify. Is there a quicker way than one at a time?

Mike Bernstein

 

[Guest]

There is an edit contacts tool capable of doing a mass edit to all contacts:

http://www.outlook-stuff.com/component/option,com_docman/task,doc_details/gid,3/Itemid,2/

 

[Mike Bernstein]

Thanks, that program from Outlook-Stuff did it. To answer an earlier
question, it was a problem for a number of recipients who had e-mail clients
other than Outlook. Which programs I do not know.

Mike Bernstein

 

[Guest]

Easy to understand though, since Rich Text Format is specific to Outlook then
non-Outlook clients have difficulty reading it. It also often means
attachments get stripped out. When creating a new contact, specifiy HTML or
plain text and you're golden since what's indicated for the contact overrides
the default format that's been chosen. Glad everything worked out for you.

 

[Mike Bernstein]

Attachments are included in the .pst file. I have often had to re-install or
upgrade Outlook, have always used the saved .pst file from the previous
installation and it has always brought back all of the attachments.

Mike Bernstein