HSV said:
Recently my windows explorer has been unexpectantly crashing at ramdom
times.
under event view it says the shell has unexpectantly stop and explorer
was restart.
i have since attempted to do a windows repair which i completed it and
did all the available updates as welll. Unfortuntly it has solved the
problem where explorer has just crashed and restarted again.
What else could i possibly do to solve this problem
Thanks
Since you haven't given us enough information to make a specific
diagnosis, the following is a guess: random lockups or freezes (if this
is what you mean by "freezing") are usually caused by hardware
problems. Without knowing more about your computer, I can't begin to
guess so here are generic hardware troubleshooting steps:
1) scan with current antivirus ("current" means a version not earlier
than 2002 but using updated virus definitions); 2) remove spyware with
Spybot Search & Destroy (
www.security.kolla.de) and Ad-aware
(
www.lavasoftusa.com). Be sure to update these programs before running,
and it is a good idea to do virus/spyware scans in Safe Mode; 3) delete
temporary and Temporary Internet Files; 4) stop unnecessary services
programs from starting with Windows - see
www.blackviper.com for
services info and
www.pacs-portal.co.uk/startup_index.htm for programs
info - 5) look in Event Viewer for clues. B. For hardware issues - 1)
open the computer and run it open, cleaning out all dust bunnies and
observing all fans (overheating will cause system freezing); 2) test
the RAM - I like Memtest86 from
www.memtest86.com - let the test run
for an extended (like overnight) period of time - unless errors are
seen immediately; 3) test the hard drive with a diagnostic utility from
the mftr.; 4) the power supply may be going bad or be inadequate for
the devices you have in the system; 5) test the motherboard with
something like TuffTest from
www.tufftest.com. Testing hardware
failures often involves swapping out suspected parts with known-good
parts. If you can't do the testing yourself and/or are uncomfortable
opening your computer, take the machine to a good local computer repair
shop (not a CompUSA or Best Buy type of store).
Good luck,
Malke