Winfax 10 will not re-install with SP3 loaded

[Joe]

I finally got SP3 to work and it seems fine but the tech I was
chatting with had me take out Winfax 10.02u before installing SP3.
No matter what I do I cannot get it to install and run properly now,
even after cleaning the registry and the win.ini files and running the
program from Symantec that cleans out all left overs from the Winfax
removal. There is no mention of it on the Symantec site either.

I saw no reference to this problem on the Microsoft TechNet.

Has anyone encountered this problem? It was fine before the install of
SP3

Thank you

Joe

 

[Paul Pedersen]

Good luck with that. A lot of people didn't like Winfax at all (not me - I
like it fine, and it works great), and it was dropped a couple years ago.
Might as well take the opportunity to switch to a supported product. If you
find a good one, post info about it.

You might get some help here:

http://www.getfaxing.com/cgi-bin/ib315/ikonboard.cgi?act=SF;f=17

 

[Joe]

Paul, WinFax never gave me a bit of trouble all the years I used it it
was rock solid. How the SP3 install changed the way it works, or more
correctly DOESNT' WORK NOW, I can't say. If I would have known that
taking out WinFax for SP3 would have messed it up;I'd have kept WinFax
in a heartbeat!

I'll sniff around for a replacement or workaround.I can't believe you
and I are the only ones that have the program and still want to use
it, with or without that darned SP3.

Joe

 

[David Webb]

You might want to try Windows XP's own fax program. It's not as sophisticated as
Winfax Pro 10, but it does the job for my limited usage. I also run Office XP
and it will utilize Outlook's contacts.

Basically you can send a quick cover page w/o attachments. If attachments are
required, you first send them to the fax printer which then launches the fax
wizard to complete the cover page. There is a simple Fax Console which contains
the Incoming, Inbox, Outbox, and Sent Items folders.

When set for Manual Answer, a prompt appears with a soft ring tone for all
incoming calls.

How to enable and configure the Fax service in Windows XP
http://support.microsoft.com/kb/306550

 

[Ghostrider]

I finally got SP3 to work and it seems fine but the tech I was
chatting with had me take out Winfax 10.02u before installing SP3.
No matter what I do I cannot get it to install and run properly now,
even after cleaning the registry and the win.ini files and running the
program from Symantec that cleans out all left overs from the Winfax
removal. There is no mention of it on the Symantec site either.

I saw no reference to this problem on the Microsoft TechNet.

Has anyone encountered this problem? It was fine before the install of
SP3

Thank you

Joe

That was bad advice. There was no reason to uninstall WinFax 10.02. No
problems before SP3 or after SP3.

Not sure how to recommend re-installing. How is the installation failing?

 

[HKLime]

I upgraded to SP3 with WinFax Pro 10.03 intact. No problem after SP3 installed.
But I have not try uninstall WinFax & reinstalling it in SP3.

 

[Gerry]

Joe

Some interesting responses.

WinFax Pro is a tool I value for my business activities. I send and
receive a fair number of faxes daily.

Symantec no longer support what was a market leader when they acquired
the software provider. I played with Vista a year ago and found that
WinFax Pro could not be run in Vista. In creating a dual boot of Windows
XP and Vista I found WinFax Pro stopped working in Windows XP. After
failing to restore the WinFax Pro service I tried Microsoft Fax. It
worked, but what it is capable of achieving is far less than WinFax Pro.
If you want to send the odd fax it might suffice but it cannot provide
an adequate service when you send and receive significant numbers of
faxes. I also looked for alternatives but a good replacement was not
obvious. This caused me to try again to get WinFax Pro to work and
fortunately I was successful.

One thought and it is only a thought. Was the failure to install SP3 a
result of WinFax Pro being installed or was it your 56k modem. I have
not yet tried to install SP3 so what is being said in this conversation
is of immediate interest to me.

Your Event Viewer logs probably still record the failed installation of
SP3. You might post copies here to see what clues they offer.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

You may also still have the log of the failed update. These are very
long logs and not easy to interpret. However, you might glean something
there.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Joe]

That was bad advice. There was no reason to uninstall WinFax 10.02. No
problems before SP3 or after SP3.

Not sure how to recommend re-installing. How is the installation failing?

Again I was advised by an MS tech I was chatting with online to remove
Winfax because he saw the Live Updates under the Add Remove Programs.
you can't remove them without taking out WinFax first, so I blame the
trouble on him entirely. I'm sure that SP3 and WinFax would still be
working if I had ignored his 'advice'.

Once everything is cleaned out and I mean cleaned OUT, Winfax installs
like it should and all seems to be OK. The first thing you are asked
to do is put in your CSID and your own phone #. This is where it goes
wrong. The box where you type this information closes as soon as you
touch it with the cursor, you might get to type the CSID in but you
can't put your own information phone number in the box, it snaps shut
and that's that. I can access other parameters in the setup menu but
can't change them, each time I try the window closes. I saw one or tow
occasions where I THOUGHT it had installed, but yet I had no icons on
the desktop, the folders where WinFax resides were full of files but
the program wouldn't run by clicking on them. Weird eh?

I spent 4 hours or more yesterday with trying to install WinFax and
keep SP3; I even rolled the system back 4 days to when I had SP2 but
to no avail Winfax still wouldn't work. Whatever changes SP3 made
botches up the install of WinFax no matter what day I choose in system
restore.

Symantec has a small program on their web page that removes whatever
files are left over from a Winfax un-install. I even cleaned the
registry myself AFTER I had run this program and followed the
instructions for a manual un-install, again no joy.

I really appreciate all the helpful replies, it's nice to know that
others feel the same about the tried and true WinFax as I do. It also
shows what a mistake it was for Symantec to drop it when they had a
winner.

Maybe these details will help someone diagnose the problem? I'm
getting ready to eat breakfast now so I can't look at the event logs
as was suggested but I intend to do so when time permits and it's all
fresh in our minds

Thanks again,

Joe

 

[Joe]

Try Snappy Fax. I've been using it for years and the latest version
works with Vista:

http://www.snappysoftware.com/

Paul,

You were correct about the GetFaxing site.......... there is a patch
that addresses the troubles I am having with Winfax not letting me
install the CSID and othere information.

They say the patch is for IE 7 not SP3 but I had WinFax on the machine
when I put in IE 7 not the other way around. I will try the free patch
and see what it does, they admit is is a limited one compared to what
you get when you are a paying member. But it might be well worth it if
it solves the problem that I spent so much time on.

It may well be that the cause is IE 7 and not SP3 IE7 has been on my
machine a long time and I never had a problem with WinFax. But I never
tried to re install it either.

Thanks I'll try it and let you all know!

Joe

 

[V Green]

See inline:

Again I was advised by an MS tech I was chatting with online to remove
Winfax because he saw the Live Updates under the Add Remove Programs.
you can't remove them without taking out WinFax first, so I blame the
trouble on him entirely. I'm sure that SP3 and WinFax would still be
working if I had ignored his 'advice'.

Once everything is cleaned out and I mean cleaned OUT, Winfax installs
like it should and all seems to be OK. The first thing you are asked
to do is put in your CSID and your own phone #. This is where it goes
wrong. The box where you type this information closes as soon as you
touch it with the cursor, you might get to type the CSID in but you
can't put your own information phone number in the box, it snaps shut
and that's that. I can access other parameters in the setup menu but
can't change them, each time I try the window closes. I saw one or tow
occasions where I THOUGHT it had installed, but yet I had no icons on
the desktop, the folders where WinFax resides were full of files but
the program wouldn't run by clicking on them. Weird eh?

This is only a guess, but this *MIGHT* be caused by an incompatible
version of .NET framework IF the installer was wrtitten in .NET.

Not sure where to go here from this, only reason it came to mind was
similar bad behavior of older ATI CATALYST driver install software due
to its use of .NET and version conflicts...

 

[Gerry]

Joe

The bit I have not snipped rings bells here. The problem is I cannot
recall all the details how I resolved the problem and I was a little
uncertain at the time how I did.

This is what I wrote at the time to a colleague.

" My suspicion is that changing the Infrared Device in Device Manager
from
Com1 to Com2 was the start of the road to success. This enabled me to
delete all Modems, reboot and Plug and Play detected new hardware and it
installed and worked. It has installed on Com1 as it did before but it
must have been conflicting with the Infrared Device."


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Joe wrote:
Snipped

 

[Joe]

Joe

The bit I have not snipped rings bells here. The problem is I cannot
recall all the details how I resolved the problem and I was a little
uncertain at the time how I did.

This is what I wrote at the time to a colleague.

" My suspicion is that changing the Infrared Device in Device Manager
from
Com1 to Com2 was the start of the road to success. This enabled me to
delete all Modems, reboot and Plug and Play detected new hardware and it
installed and worked. It has installed on Com1 as it did before but it
must have been conflicting with the Infrared Device."

Thanks Gerry,

I appreciate your response to my woes with Win Fax, if you go to this
page:
http://www.getfaxing.com/cgi-bin/ib315/ikonboard.cgi?act=ST;f=17;t=412

You will see that it addesses the exact trouble I am having. They
offer two files to fix the problem. One is free the other you have to
spend $20 to get for a 1 year membership. After the time and
aggravation I spent it's well worht $20 if the the file fixes the
thing!

It's a shame that we use systems that are so patched propped up to
make them run isn't it? It's like building a skyscraper on the
foundation of a bungalow! If something goes wrong we can't possilby
remember what we did to solve each individual problem, it may have
been months or years that we made the fix or installed the patch.

++++++++++++++++++++++++++++++++++++++++++++++++++++++
I hope you got to see the Lancaster Bomber fly over in commemeration
of the Dam Busters 617 Squadron raid on the dams in the Ruhr Valley. I
had a dear friend who was in the RAF and flew in Wellington Bombers,
the famous Wellington Wimpy. Sadly he's gone now but" still on
patrol." He loved those Wimpys they always got him home, I miss him to
this day..........

I am an amateur radio operator and Dan was my 13th contact ever using
Morse Code back in the '80's. We chatted almost every day for over 12
years and I got to know him better than my own father, he was a true
gentleman and a friend.

Take care many thanks,

Best Regards from the USA!

Joe

 

[Joe]

I finally got SP3 to work and it seems fine but the tech I was
chatting with had me take out Winfax 10.02u before installing SP3.
No matter what I do I cannot get it to install and run properly now,
even after cleaning the registry and the win.ini files and running the
program from Symantec that cleans out all left overs from the Winfax
removal. There is no mention of it on the Symantec site either.

I saw no reference to this problem on the Microsoft TechNet.

Has anyone encountered this problem? It was fine before the install of
SP3

Thank you

Joe

Was finally able to get WinFax back in and working, I had to d/l a
small file from getfaxing.com that allowed me to reinstall WinFax with
IE7 on the machine. That was the trouble all along IE7 not SP3.


Thanks to all who helped!

Joe

 

[David Webb]

Was finally able to get WinFax back in and working, I had to d/l a
small file from getfaxing.com that allowed me to reinstall WinFax with
IE7 on the machine. That was the trouble all along IE7 not SP3.


Thanks to all who helped!

Joe

Others reading this thread may have the same problem as you did. It would be
nice to know exactly which file you downloaded from getfaxing.com to cure the
problem. Is it available to anyone or only premium members?

 

[Peter]

Others reading this thread may have the same problem as you did. It would be
nice to know exactly which file you downloaded from getfaxing.com to cure the
problem. Is it available to anyone or only premium members?

I have winfax 10.02 (the latest I have ever seen available) working
fine under XP. It took quite a while, including several
re-installations, to make it recognise the modem (already installed
and working under XP) etc.

I even have it working on a laptop with a GSM fax card.... that took
rather longer!!!

But one cannot enter the sender data like the fax and voice numbers.
Only the CSID can be entered and if you try to type in any of the
others the dialog box vanishes. I suspect the data is held in a file
somewhere, or in the registry, but thus far have not found it. The
winfax registry entry is under Delrina by the way (the original owner)
not Symantec.

 

[David Webb]

I have winfax 10.02 (the latest I have ever seen available) working
fine under XP. It took quite a while, including several
re-installations, to make it recognise the modem (already installed
and working under XP) etc.

I even have it working on a laptop with a GSM fax card.... that took
rather longer!!!

But one cannot enter the sender data like the fax and voice numbers.
Only the CSID can be entered and if you try to type in any of the
others the dialog box vanishes. I suspect the data is held in a file
somewhere, or in the registry, but thus far have not found it. The
winfax registry entry is under Delrina by the way (the original owner)
not Symantec.

Actually, Symantec issued version 10.03 that supposedly dealt with WinXP issues.
I have version 10.02, which ran perfectly on my Win2K system but I never
installed it after upgrading to WinXP Pro.

FWIW, Symantec also issued a 10.04 update (patch) for version 10.02 and 10.03.

Yes, Delrina was the original developer/author of Winfax. I had the Delrina
suite of utilities which included winfax 3 (or maybe it was 4). Initially
Symantec didn't do much to Winfax's code (thank goodness) that's why a lot of
Delrina entries are found in the registry and elsewhere in the program settings.

Here's an old link for info about the 10.04 update:

Installing the WinFax PRO 10.04 update
http://service1.symantec.com/SUPPORT/faxprod.nsf/docid/2004113014595304?Open&src=_w

 

[Paul Pedersen]

Actually, Symantec issued version 10.03 that supposedly dealt with WinXP
issues. I have version 10.02, which ran perfectly on my Win2K system but I
never installed it after upgrading to WinXP Pro.

FWIW, Symantec also issued a 10.04 update (patch) for version 10.02 and
10.03.

Yes, Delrina was the original developer/author of Winfax. I had the
Delrina suite of utilities which included winfax 3 (or maybe it was 4).
Initially Symantec didn't do much to Winfax's code (thank goodness) that's
why a lot of Delrina entries are found in the registry and elsewhere in
the program settings.

Here's an old link for info about the 10.04 update:

Installing the WinFax PRO 10.04 update
http://service1.symantec.com/SUPPORT/faxprod.nsf/docid/2004113014595304?Open&src=_w

IIRC, the 10.04 update was useful only when WinFax was used as a shared fax,
perhaps not so common. And you had to have 10.03 to start with.

What would really be useful to people is an upgrade from 10.02 to 10.03. I
think Symantec charged for that one (annoying lots of users), which is why
it's so hard to find.

 

[Terry R.]

The date and time was 5/20/2008 8:32 AM, and on a whim, Peter pounded
out on the keyboard:

What did 10.03 fix?

As you say, 10.04 doesn't seem relevant.

I have looked around P2P and can find the whole 10.02 package only.
Lots and lots of it though

I used Winfax since v4 and that version worked under win3.x and
winNT4.

Does anybody know how to configure the fax # in the "disappearing"
user properties dialog?

x----------x

We still use Talkworks 3 on XP, which was Winfax 5(?) Installing SP3
hasn't affected it. We use two Creative Modem Blaster USB DE5670 that
Talkworks detects for voice & data (due to the Conexant chipset which
used to be Rockwell). The only thing we had to do was remove the INF
files for Creative modems in Windows that didn't support voice so we
could have it install the correct drivers.

--
Terry R.

***Reply Note***
Anti-spam measures are included in my email address.
Delete NOSPAM from the email address after clicking Reply.

 

[David Webb]

Comments inline...

What did 10.03 fix?

As you say, 10.04 doesn't seem relevant.

I only pointed out version 10.04 to illustrate to you that there were versions
beyond 10.02.

I have looked around P2P and can find the whole 10.02 package only.
Lots and lots of it though

Do a Google search and you'll come up with a few sources. Here's two:

Symantec WinFax Pro 10.03 OEM
http://trinitysoftwaredistribution.com/symantecwinfaxpro1003oem.aspx

Symantec WinFax Pro 10.03
http://www.pacificgeek.com/product.asp?c=283&s=1155&ID=30304&P=F

I used Winfax since v4 and that version worked under win3.x and
winNT4.

Does anybody know how to configure the fax # in the "disappearing"
user properties dialog?

Since this thread is now OT for this Windows XP NG, I'd suggest joining a more
relevant forum such as:

Premium WinFax support forums
http://www.getfaxing.com/services.htm

They should also be able to tell you what version 10.03 fixed for WinXP.