September 29, 2007
Dear Sirs:
According to your instructions I have done the following to resolve the fact
that Windows XP, the system itself, is stopping Internet Explorer 6 from
accessing any web page after 8.5 minutes has elapsed since the XP desktopwas
stable and available.
That is, I can use Internet Explorer 6 for to access web sites for 8.5
minutes.
After those 8.5 minutes pass, then any IE6 access to any web page get the
error message
"The Page Cannot Be Displayed."
Then I have to restart my machine.
Per your instructions I have done the following:
1. Tested the RAM
1. Tested the hard drive
2. The power supply is more than adequate with 400 Watts available.
3. Tested the motherboard
4. Taken the machine into Safe Mode
5. Disconnected from any networks.
6. Have set Folder Options so I can see all hidden files and extensions
7. Deleted all Temporary and Temporary Internet Files.
8. Installed the most current Java from Sun
9. Checked and found no known malware from Add/Remove Programs if there is
an entry for it
10. RAN TrendMicro's Sysclean
11. RAN David Lipman's Multi-AV
12. Smitfraud/Spyaxe/Spyfalcon/SpywareQuake, etc.
13. I RAN the Sophos, Kaspersky, Trend and McAfee scanners. The results of
those scans are shown below.
In my original message I did not include explanations about why I reported
the problem the way I did. Here are those reasons.
I wrote that "The Cable connection is fine." because a Time-Warner tech rep
verified that here on site.
I wrote that "The WEb Browser is fine" "because I can use it for 8.5
minutes.
I wrote that "The network settings are fine." because I wanted you to know
that I had checked "Network Connections" and everything beneath it and found
that all Network Settings are correct.
I wrote that "There is no Anti-Virus program installed" because I wanted to
tell you that no antivirus resident program could be interfering with IE6
accesses to the web.
I wrote that "Windows firewall is NOT active" to tell you that no firewall
was running that could interfere with IE6 accesses to web pages.
So, after running all your directed steps I still have the problem that I
cannot make any IE6 accesses to any web pages.
I can ping web sites.
I can get and send eMail using Outlook Express.
But I cannot make any IE6 web accesses because after those first 8.5 minutes
I get the error message "The Page Cannot Be Displayed".
The results of the long scans that I ran are shown below.
What other instructions do you have to help me identify why 8.5 minutes
after the desktop is available I get the error message "The Page Cannot Be
Displayed".
The AntiVirus Scans I ran gave the results shown after my signature here.
Dan McGarigle
El Segundo, CA
Trend Micro RESULTS
/--------------------------------------------------------------\
| Trend Micro System Cleaner |
| Copyright 2006, Trend Micro, Inc. |
|
http://www.antivirus.com |
\--------------------------------------------------------------/
2007-09-29, 09:45:55, Running scanner "c:\AV-CLS\Trend\TSC.BIN"...
2007-09-29, 09:46:17, Scanner "c:\AV-CLS\Trend\TSC.BIN" has finished
running.
2007-09-29, 09:46:17, TSC Log:
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -- - - - - - - -
Report Date : 9/29/2007 09:47:08
VSAPI Engine Version : 8.000-1001
VSCANTM Version : 1.1-1001
Virus Pattern Version : 747 (231912 Patterns) (2007/09/28) (474700)
Command Line: c:\AV-CLS\Trend\VSCANTM.BIN /NBPM /S /CLEANALL /DCEGENCLEAN
/LAPPEND /LD /LC /LCF /NM /NB C:\*.* /P=c:\AV-CLS\Trend
106370 files have been read.
106370 files have been checked.
90662 files have been scanned.
206057 files have been scanned. (including files in archived)
0 files containing viruses.
Found 0 viruses totally.
Maybe 0 viruses totally.
Stop At : 9/29/2007 10:04:12 17 minutes 4 seconds (1023.95 seconds) has
elapsed.
=====================================================================================
Sophos Anti-Virus RESULTS
Version 4.22.0 [Win32/Intel]
Virus data version 4.22E, October 2007
Includes detection for 291705 viruses, trojans and worms
Copyright (c) 1989-2007 Sophos Plc,
www.sophos.com
System time 19:01:43, System date 28 September 2007
Command line qualifiers are: -di -remove -f -all -mime -mbr -noc -archive
-opt=ISCabinet --stop-scan
IDE directory is: c:\AV-CLS\Sophos
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -- - - - - - - -
4 master boot records swept.
108514 files swept in 1 hour, 3 minutes and 21 seconds.
48 errors were encountered.
No viruses were discovered.
35 encrypted files were not checked.
Ending Sophos Anti-Virus.
=====================================================================================
McAfee RESULTS
Virus Scan Report File
Virus Scan Information
McAfee VirusScan for Win32 v5.20.0
Copyright (c) 1992-2007 McAfee, Inc. All rights reserved.
(408) 988-3832 LICENSED COPY - Jun 5 2007
Scan engine v5.2.00 for Win32.
Virus data file v5130 created Sep 28 2007
Scanning for 328107 viruses, trojans and variants.
Virus Scan Results
09/28/2007 20:45:27
Options:
"C:\" /UNZIP /WINMEM /SUB /ANALYZE /PANALYZE /STREAMS /ALL /CLEAN /DEL /MIME
/PROGRAM /EXCLUDE C:\AV-CLS\EXCLIST.TXT /HTML
"C:\AV-CLS\MCAFEE\SCANREPORT.HTML"
Scanning C: [HIT80GB-C]
Scanning C:\*.*
Summary report on C:\*.*
File(s)
Total files: ........... 369830
Clean: ................. 369768
Possibly Infected: ..... 0
Cleaned: ............... 0
Non-critical Error(s): 0
Time: 00:53.25
=====================================================================================
C:\AV-CLS\KAV RESULTS
þ AVPDOS32 Start 29-09-2007 02:22:35
Version 3.0 build 135
Last update: 29.09.2007, 425064 records.
Command line: /- /E /* /MD /MP /Y /Z- /W+=ScanReport.txt C:\
Profile defdos32.prf (from 27.06.2001 03:00:00)
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - --
- - - -
Scan process completed.
Result for all objects:
Sector Objects : 0 Known viruses : 0
Files : 447282 Virus bodies : 0
Folders : 15721 Disinfected : 0
Archives : 10356 Deleted : 0
Packed : 677 Warnings : 0
=====================================================================================
McAfee mode of Multi-AV Scanning Tool.
Scanning C: [HIT80GB-C]
Scanning C:\*.*
C:\Documents and Settings\Dan McGarigle\My Documents\HallMark Virus Msg
caused STOP 0x000000C2-s.doc\00000fe5.EML ... Found the W32/Zhelatin.gen!eml
virus !!!
Summary report on C:\*.*
File(s)
Total files: ........... 369830
Clean: ................. 369768
Possibly Infected: ..... 1
Cleaned: ............... 0
Non-critical Error(s): 2
Time: 00:53.25
=====================================================================================
Go through these general malware removal steps systematically -
http://www.elephantboycomputers.com/page2.html#Removing_Malware
Include scanning with David Lipman's Multi_AV and follow instructions to
do all scans in Safe Mode. Please see the special Notes regarding using
Multi_AV in Vista.
You can also check to see if there are targeted removal steps for your
malware here:
Bleeping Computer removal how-to's -
http://www.bleepingcomputer.com/forums/forum55.html
When all else fails, run HijackThis and post your log in one of the
specialty forums listed at the first link above (not here, please).
Not all tools used will work in Vista and you will need to run them
elevated. Since Vista is so new, it will be a while before removal
techniques and tools are developed. If you are unable to remove the
infection by following the general steps, register at one of the
HijackThis forums as suggested.
Standard caveat: If the procedures look too complex - and there is no
shame in admitting this isn't your cup of tea - take the machine to a
professional computer repair shop (not your local version of
BigComputerStore/GeekSquad). Please be aware that not all local shops
are skilled at removing malware and even if they are, your computer may
be so infested that Windows will need to be clean-installed. Have all
your data backed up before you take the machine into a shop.
The only alternative to going through the malware removal tediously and
systematically, probably with online help from an HJT forum, and taking
the machine to a real professional is to back up your data and do a
clean install of Windows. It's your call. After you get this all sorted,
take some time to learn how to use a computer on the Internet safely.
...
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