Windows XP slow logging on

[Stevens]

I have a laptop that is running Windows XP Pro SP2. It has been running just
fine. The user had someone install an external hard drive. Ever since then
when she hits ctrl/alt/del and logs in to our domain it takes about 4 to 5
minutes to get a desktop. Once that is up everything then seems OK. Any
ideas?

Thanks in advance

 

[Mark L. Ferguson]

The external drive is having controller trouble. Probably the USB Root Hub
drivers, and they should be refreshed.

 

[Stevens]

Thank you for your help. How do I go about refreshing the USB Root Hub
drivers?

 

[Mark L. Ferguson]

Go to Start/Run, and type DEVMGMT.MSC , highlight the USB Root Hub device(s)
, Action menu, "Uninstall", (do Not put a check in 'delete driver") then
Action menu, "scan for hardware changes", to find the device drivers again
automatically.

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Mark L. Ferguson

Thank you for your help. How do I go about refreshing the USB Root Hub
drivers?

 

[Stevens]

I'll give that a try. Thank you very much for your help..