Windows XP, HP Deskjet 722C, and Office 97 (MS Word)

[Guest]

My HP Deskjet 722c was working fine until I upgraded to Windows XP Home Edition. Now if I try to print a document of more than one page, it stops in the middle of the second page. I have an Athlon 3.2 with 512 megs of memory and 60 gig hard drive. Sheesh. Help?

MS Word did have a way to send the documents out via email. I use Outlook Express 6/IE 6 and Office 97. Since installing XP I no longer have the option of Send To in Word. It say Sent To needs MS Exchange. Is that on the XP cdrom?

Personally, Windows 98 second edition and Windows ME had fewer problems. XP is cranky like NT.

Larry

 

[Bob Harris]

I couple of years ago I upgraded a PC from 98 to XP. It also had an HP 722C
printer. At the time I looked and HP offerred no XP-specific print driver.
Instead, the only option was to use the default print drivers that get
installed automatically with XP. I did lose some functionality, but nothing
as serious as you have reported. I now have an HP 960C, whihc came with an
installation CD explicitly marked for use with XP. It has not issues.

I also had Office 97 installed, with SP-2 for that Office. The only thing
I lost was Outlook. The 97 version of Outlook seems incompatible with XP,
and there is no patch. Miscrosoft will gladly sell you Office XP or 2003,
which do come with more modern versions of Outlook. Well, I never used
Outlook much, and XP does come with Outlook Express, and that is adeqaute
for me. Still, I do feel like something was stolen from me.

Suggestions: (1) See whether HP has finally developed an XP-specific print
driver. (2) Be sure that you have at least SP-2 for Office 97 installed. I
have heard that XP has issues with Office 97, if it is below that level.
(3) Do not even think about Exchange. That product pre-dates Outlook, was
popular on NT systems, and is no longer supported by Microsoft. (We used to
use it at work; now we use the full version of Outlook.) (4) Consider the
free program, Open Office version 1.1.1, as a replacement for Office 97. It
is available from www.openoffice.org. It can read/write Office-type files.
Among its features is the ability to create a PDF from within its
WORD-equivalent. (5) Get a more modern printer.

My HP Deskjet 722c was working fine until I upgraded to Windows XP Home

Edition. Now if I try to print a document of more than one page, it stops
in the middle of the second page. I have an Athlon 3.2 with 512 megs of
memory and 60 gig hard drive. Sheesh. Help?

MS Word did have a way to send the documents out via email. I use Outlook

Express 6/IE 6 and Office 97. Since installing XP I no longer have the
option of Send To in Word. It say Sent To needs MS Exchange. Is that on
the XP cdrom?

 

[Kenneth J. Harris]

You might try uninstalling the printer, unplugging its cable and then
reinstalling the printer following the original instructions for
installation but letting Windows XP search for its own driver. Assuming
this works, the printer will work O.K. but one thing you won't have is
double sided printing since XP's driver doesn't provide that function.
The program fineprint will do that and more (www.fineprint.com). I got
my old HP 890 to work this way.

Ken