HP DeskJet 722C

[Guest]

I can't print to my HP DeskJet 722C (parallel printer, LPT1)from any
applications (or a command prompt) other than Internet Explorer 6.0 and
Microsoft Outlook in Windows XP. I've tried uninstalling and resinstalling
the printer, installing all Windows XP updates, and uninstalling and
reinstalling applications (these include
Word, Excel, Access, Adobe InDesign, Quark Xpress, Adobe Illustrator, Adobe
Acrobat, Adobe FrameMaker, Adobe Photoshop). It sounds like the printer is
going to print, but then spits out blank pages for each page in the document.

I can print a test page, and I can print from Outlook and Internet Explorer,
so I know the computer and printer are talking to each other.

Can anybody help?

 

[Cari \(MS-MVP\)]

Does it print when only ONE of the applications is installed? There is
certainly no problem per se in Word, Excel, etc..... and I've got all of
your applications EXCEPT InDesign, Quark, Illustrator and FrameMaker
installed..... plus a whole load of others. Which versions of all the
applications are you running?

I have no experience in Quark Express, couldn't even tell you what kind of
application it is.

When did this problem occur? If you do a clean installation of XP with SP2,
and then install Microsoft Office (and ONLY Office) can you print from each
application correctly.

Since you can print from Internet Explorer and Outlook (or perhaps Outlook
Express) there is no problem in the actual installation of the printer and
its connectivity with either Windows XP or your hardware. The problem lies
elsewhere.... and probably beyond the scope of this newsgroup.

 

[Guest]

Thanks for the response - actually I solved my problem LATE last night, and
believe it or not, it's the spooler. I can print when going directly to my
printer, but not through the spooler. So, now I'm off to find out how to
replace the corrupted spooler...

Wish me luck.

 

[Cari \(MS-MVP\)]

Chances are high then that you have a Symantec product installed on your PC.

 

[Guest]

Yes - Norton Antivirus. Any idea what I can do to fix this? Or do I just need
to accept the fact that I can't print through the spooler anymore? Since the
last time I could print was in September, I'm guessing this occurred when the
software (Norton) did its last auto-update.

 

[Cari \(MS-MVP\)]

You have the choice to either print direct to printer as you've found out or
to choose an alternative antivirus product.