Windows XP Home - System Restore Problems

G

Guest

Hello -

On my computer is a freshly installed copy of Windows Home w/SP2 and all
current updates. A few apps installed.

I have errors (which appeared at the same time so I am assuming they are
related) stemming around System Restore:


Prob 1 -

Occurs when trying to click on Control Panel, SYSTEM, SYSTEM RESTORE...


Run DLL ERROR

An exception occurred while trying to run
"C:\WINDOWS\system\shell32.dll,Control_RunDLL
"C:\windows\system32\sysdm.cpl",system"


Probe 2 & 3 -

When I try to go through Windows Help & Support, Undo Changes with System
Restore...


I get another error and the sending of the error report never gets a reply
like it should.


System Restore has encountered a problem and needs to close....


If I send the report I get no reply.


Here are the contents of the error report file:


<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="rstrui.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="rstrui.exe" SIZE="380416" CHECKSUM="0xE582CEF4"
BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="System Restore Application"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="RSTRUI.EXE" INTERNAL_NAME="RSTRUI.EXE" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x6437B" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 06:06:41"
UPTO_LINK_DATE="08/04/2004 06:06:41" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="srdiag.exe" SIZE="47104" CHECKSUM="0x1F2FDC6D"
BIN_FILE_VERSION="5.1.2600.0" BIN_PRODUCT_VERSION="5.1.2600.0"
PRODUCT_VERSION="5.1.2600.0" FILE_DESCRIPTION="Tool to collect and CAB info
for System Restore &amp; SFP" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.0
(xpclient.010817-1148)" ORIGINAL_FILENAME="srdiag.exe"
INTERNAL_NAME="srdiag.exe" LEGAL_COPYRIGHT="© Microsoft Corporation. All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x18A92"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.0"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.0" LINK_DATE="08/17/2001 21:00:53"
UPTO_LINK_DATE="08/17/2001 21:00:53" VER_LANGUAGE="English (United States)
[0x409]" />
</EXE>
<EXE NAME="SRRSTR.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="srrstr.dll" SIZE="239104" CHECKSUM="0xEA63112D"
BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="System Restore Restore
Operation Library" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="Microsoft® Windows® Operating System"
FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="srrstr.dll" INTERNAL_NAME="srrstr" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x44966" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:59:13"
UPTO_LINK_DATE="08/04/2004 07:59:13" VER_LANGUAGE="English (United States)
[0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="983552" CHECKSUM="0x4CE79457"
BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Windows NT BASE API Client
DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xFF848" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36"
UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United States)
[0x409]" />
</EXE>
</DATABASE>
 
S

S.Sengupta

Start, Run, type: c:\windows\inf
in the INF folder, look for SR.INF (or sr)right-click on SR.INF and left
click on Install
insert the XP disk if prompted and it will reinstall system restore

regards,
ssg MS-MVP

Hello -

On my computer is a freshly installed copy of Windows Home w/SP2 and all
current updates. A few apps installed.

I have errors (which appeared at the same time so I am assuming they are
related) stemming around System Restore:


Prob 1 -

Occurs when trying to click on Control Panel, SYSTEM, SYSTEM RESTORE...


Run DLL ERROR

An exception occurred while trying to run
"C:\WINDOWS\system\shell32.dll,Control_RunDLL
"C:\windows\system32\sysdm.cpl",system"


Probe 2 & 3 -

When I try to go through Windows Help & Support, Undo Changes with System
Restore...


I get another error and the sending of the error report never gets a reply
like it should.


System Restore has encountered a problem and needs to close....


If I send the report I get no reply.


Here are the contents of the error report file:


<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="rstrui.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="rstrui.exe" SIZE="380416" CHECKSUM="0xE582CEF4"
BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="System Restore Application"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="RSTRUI.EXE" INTERNAL_NAME="RSTRUI.EXE" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x6437B" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 06:06:41"
UPTO_LINK_DATE="08/04/2004 06:06:41" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="srdiag.exe" SIZE="47104" CHECKSUM="0x1F2FDC6D"
BIN_FILE_VERSION="5.1.2600.0" BIN_PRODUCT_VERSION="5.1.2600.0"
PRODUCT_VERSION="5.1.2600.0" FILE_DESCRIPTION="Tool to collect and CAB info
for System Restore &amp; SFP" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.0
(xpclient.010817-1148)" ORIGINAL_FILENAME="srdiag.exe"
INTERNAL_NAME="srdiag.exe" LEGAL_COPYRIGHT="© Microsoft Corporation. All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x18A92"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.0"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.0" LINK_DATE="08/17/2001 21:00:53"
UPTO_LINK_DATE="08/17/2001 21:00:53" VER_LANGUAGE="English (United States)
[0x409]" />
</EXE>
<EXE NAME="SRRSTR.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="srrstr.dll" SIZE="239104" CHECKSUM="0xEA63112D"
BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="System Restore Restore
Operation Library" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="Microsoft® Windows® Operating System"
FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="srrstr.dll" INTERNAL_NAME="srrstr" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x44966" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:59:13"
UPTO_LINK_DATE="08/04/2004 07:59:13" VER_LANGUAGE="English (United States)
[0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="983552" CHECKSUM="0x4CE79457"
BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Windows NT BASE API Client
DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xFF848" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36"
UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United States)
[0x409]" />
</EXE>
</DATABASE>
Click to expand...
 
A

Alex Nichol

MichaelB777 said:
Prob 1 -

Occurs when trying to click on Control Panel, SYSTEM, SYSTEM RESTORE...


Run DLL ERROR

An exception occurred while trying to run
"C:\WINDOWS\system\shell32.dll,Control_RunDLL
"C:\windows\system32\sysdm.cpl",system"
Click to expand...

Sysdm.cpl is the System control Panel Applet - and the controls of
System Restore are part of it. It is a Protected file. Look for it in
system32, right click and rename (eg sysdm.cp). In a few seconds it
will be replaced by a clean copy. Reboot to make sure that is the one
in use, then delete the renamed one.
 
G

Guest

This also works with XP Pro.
Thanks...

S.Sengupta said:
Start, Run, type: c:\windows\inf
in the INF folder, look for SR.INF (or sr)right-click on SR.INF and left
click on Install
insert the XP disk if prompted and it will reinstall system restore

regards,
ssg MS-MVP

Hello -

On my computer is a freshly installed copy of Windows Home w/SP2 and all
current updates. A few apps installed.

I have errors (which appeared at the same time so I am assuming they are
related) stemming around System Restore:


Prob 1 -

Occurs when trying to click on Control Panel, SYSTEM, SYSTEM RESTORE...


Run DLL ERROR

An exception occurred while trying to run
"C:\WINDOWS\system\shell32.dll,Control_RunDLL
"C:\windows\system32\sysdm.cpl",system"


Probe 2 & 3 -

When I try to go through Windows Help & Support, Undo Changes with System
Restore...


I get another error and the sending of the error report never gets a reply
like it should.


System Restore has encountered a problem and needs to close....


If I send the report I get no reply.


Here are the contents of the error report file:


<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="rstrui.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="rstrui.exe" SIZE="380416" CHECKSUM="0xE582CEF4"
BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="System Restore Application"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="RSTRUI.EXE" INTERNAL_NAME="RSTRUI.EXE" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x6437B" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 06:06:41"
UPTO_LINK_DATE="08/04/2004 06:06:41" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="srdiag.exe" SIZE="47104" CHECKSUM="0x1F2FDC6D"
BIN_FILE_VERSION="5.1.2600.0" BIN_PRODUCT_VERSION="5.1.2600.0"
PRODUCT_VERSION="5.1.2600.0" FILE_DESCRIPTION="Tool to collect and CAB info
for System Restore & SFP" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.0
(xpclient.010817-1148)" ORIGINAL_FILENAME="srdiag.exe"
INTERNAL_NAME="srdiag.exe" LEGAL_COPYRIGHT="© Microsoft Corporation. All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x18A92"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.0"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.0" LINK_DATE="08/17/2001 21:00:53"
UPTO_LINK_DATE="08/17/2001 21:00:53" VER_LANGUAGE="English (United States)
[0x409]" />
</EXE>
<EXE NAME="SRRSTR.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="srrstr.dll" SIZE="239104" CHECKSUM="0xEA63112D"
BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="System Restore Restore
Operation Library" COMPANY_NAME="Microsoft Corporation"
PRODUCT_NAME="Microsoft® Windows® Operating System"
FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="srrstr.dll" INTERNAL_NAME="srrstr" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x44966" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:59:13"
UPTO_LINK_DATE="08/04/2004 07:59:13" VER_LANGUAGE="English (United States)
[0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="983552" CHECKSUM="0x4CE79457"
BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Windows NT BASE API Client
DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xFF848" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36"
UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United States)
[0x409]" />
</EXE>
</DATABASE>
Click to expand...
Click to expand...
 

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