"COM Surrogate has encountered a problem and needs to close"

Robert S · Dec 4, 2008

I get this message randomly on my XP machine. It started happening after I
installed Norton Ghost 14.0. The machine seems to function OK after it
happens.

Can anybody help here?

Further info is:

szAppName: dllhost.exe szAppVer 5.1.2600.5512
szModName: kernel32.dll szModVer 5.1.2600.5512

The tech information sent to MS is:

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
<MATCHING_FILE NAME="advapi32.dll" SIZE="617472" CHECKSUM="0xA36CE71D"
BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512"
PRODUCT_VERSION="5.1.2600.5512" FILE_DESCRIPTION="Advanced Windows 32 Base
API" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.5512 (xpsp.080413-2113)"
ORIGINAL_FILENAME="advapi32.dll" INTERNAL_NAME="advapi32.dll"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x9B625"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5512"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008 00:09:22"
UPTO_LINK_DATE="04/14/2008 00:09:22" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="gdi32.dll" SIZE="285184" CHECKSUM="0xB1A18A22"
BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512"
PRODUCT_VERSION="5.1.2600.5512" FILE_DESCRIPTION="GDI Client DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.5512 (xpsp.080413-2105)"
ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="© Microsoft
Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x472FF" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.5512"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008 00:09:34"
UPTO_LINK_DATE="04/14/2008 00:09:34" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="kernel32.dll" SIZE="989696" CHECKSUM="0x7D737C09"
BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512"
PRODUCT_VERSION="5.1.2600.5512" FILE_DESCRIPTION="Windows NT BASE API Client
DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.5512 (xpsp.080413-2111)"
ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0xF44A2" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.5512"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008 00:11:24"
UPTO_LINK_DATE="04/14/2008 00:11:24" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="ntdll.dll" SIZE="706048" CHECKSUM="0x864EA42F"
BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512"
PRODUCT_VERSION="5.1.2600.5512" FILE_DESCRIPTION="NT Layer DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.5512 (xpsp.080413-2111)"
ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0xB62BC" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.5512"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008 00:11:24"
UPTO_LINK_DATE="04/14/2008 00:11:24" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="ole32.dll" SIZE="1287168" CHECKSUM="0xB764FEEA"
BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512"
PRODUCT_VERSION="5.1.2600.5512" FILE_DESCRIPTION="Microsoft OLE for Windows"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.5512 (xpsp.080413-2108)"
ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x14744B" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.5512"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008 00:10:57"
UPTO_LINK_DATE="04/14/2008 00:10:57" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="oleaut32.dll" SIZE="551936" CHECKSUM="0xE8E0E87"
BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512"
PRODUCT_VERSION="5.1.2600.5512" COMPANY_NAME="Microsoft Corporation"
FILE_VERSION="5.1.2600.5512" INTERNAL_NAME="OLEAUT32.DLL"
LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1993-2001." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x8D4E3" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.5512"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008 00:10:58"
UPTO_LINK_DATE="04/14/2008 00:10:58" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="shell32.dll" SIZE="8461312" CHECKSUM="0x63091084"
BIN_FILE_VERSION="6.0.2900.5512" BIN_PRODUCT_VERSION="6.0.2900.5512"
PRODUCT_VERSION="6.00.2900.5512" FILE_DESCRIPTION="Windows Shell Common Dll"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="6.00.2900.5512 (xpsp.080413-2105)"
ORIGINAL_FILENAME="SHELL32.DLL" INTERNAL_NAME="SHELL32" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x81AD5D" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="6.0.2900.5512"
UPTO_BIN_PRODUCT_VERSION="6.0.2900.5512" LINK_DATE="04/14/2008 00:10:57"
UPTO_LINK_DATE="04/14/2008 00:10:57" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="user32.dll" SIZE="578560" CHECKSUM="0x6280E825"
BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512"
PRODUCT_VERSION="5.1.2600.5512" FILE_DESCRIPTION="Windows XP USER API Client
DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.5512 (xpsp.080413-2105)"
ORIGINAL_FILENAME="user32" INTERNAL_NAME="user32" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x8FC76" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.5512"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008 00:11:07"
UPTO_LINK_DATE="04/14/2008 00:11:07" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="wininet.dll" SIZE="666112" CHECKSUM="0x45B3C3D8"
BIN_FILE_VERSION="6.0.2900.5659" BIN_PRODUCT_VERSION="6.0.2900.5659"
PRODUCT_VERSION="6.00.2900.5659" FILE_DESCRIPTION="Internet Extensions for
Win32" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
Windows® Operating System" FILE_VERSION="6.00.2900.5659
(xpsp_sp3_gdr.080819-1237)" ORIGINAL_FILENAME="wininet.dll"
INTERNAL_NAME="wininet.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xABBDF" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="6.0.2900.5659"
UPTO_BIN_PRODUCT_VERSION="6.0.2900.5659" LINK_DATE="08/20/2008 05:30:51"
UPTO_LINK_DATE="08/20/2008 05:30:51" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="winsock.dll" SIZE="2864" CHECKSUM="0x73AE8088"
BIN_FILE_VERSION="3.10.0.103" BIN_PRODUCT_VERSION="3.10.0.103"
PRODUCT_VERSION="3.10" FILE_DESCRIPTION="Windows Socket 16-Bit DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows(TM)
Operating System" FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL"
INTERNAL_NAME="WINSOCK" LEGAL_COPYRIGHT="Copyright © Microsoft Corp.
1981-1996" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001"
VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket API for
Windows" S16BIT_MODULE_NAME="WINSOCK" UPTO_BIN_FILE_VERSION="3.10.0.103"
UPTO_BIN_PRODUCT_VERSION="3.10.0.103" VER_LANGUAGE="English (United States)
[0x409]" />
</EXE>
</DATABASE>

Jose · Jun 12, 2009

Me, too: Ghost 14.0.4.30167, on 2009.06.10, right when Ghost launches a
backup, and when it finishes. Maybe it's trying to send e-mail
notifications?

After some searching:

http://service1.symantec.com/SUPPOR...5751a00008833?OpenDocument&seg=hm&lg=en&ct=us

This problem is apparently not new to them, so there may be more in
the forums.

generic host process for win32	3	Apr 20, 2009
Image to an SSD drive	3	Jul 26, 2010
Explorer Problem / Question	4	May 29, 2006
Windows Explorer has encountered a problem and needs to close. We are sorry for	2	Oct 2, 2004
XP SP2 Installation Failure	3	Jul 2, 2007
XP Pro x32 cannot print to Vista Ultimate x64 Shared Printer	3	Jun 23, 2008
Windows Explorer Crashing	7	Sep 13, 2005
Explorer.exe crashes! - Have detailed info, please help!!	13	Jan 12, 2008

"COM Surrogate has encountered a problem and needs to close"

Robert S

Jose

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