Windows XP Faxing with cable connections


G

Guest

I've followed Microsoft's instructions for fax configuration and was unable
to send a fax machine I know is working fine. (Received a message "There is
no answer.") Ditto when I followed Sharon Crawford's instructions (posted on
Microsoft's website) for configuring Windows XP fax.

Ms. Crawford includes this tidbit at the end of her article:

"Faxing Options for DSL or Cable Modems:
You can't use your DSL or cable connection for faxing. A new technology,
Voice over IP (VoIP) will undoubtedly make this possible in the future."

This leads me to believe that because I have Road Runner internet access and
digital phone service, I'm either hopelessly stupid about configuring the fax
connection or it can't be done.

Any advice?
 
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C

Carey Frisch [MVP]

Unlike most dial-up modems, a broadband modem is not capable
of connecting to fax machines, so you cannot send or receive faxes
directly. Fax uses analog signals and broadband is based on digital.

In order to send and receives faxes, you'll need a conventional fax modem
with a live telephone line attached. You cannot use broadband unless you
use a web-base fax service, such as eFax:
http://www2.efax.com/en/efax/twa/page/homePage?rqcp=1

Or consider contacting Road Runner support for assistance.

--
Carey Frisch
Microsoft MVP
Windows - Shell/User

Enjoy all the benefits of genuine Microsoft software:
http://www.microsoft.com/genuine/default.mspx

---------------------------------------------------------------------------­---------------------------------

:

| I've followed Microsoft's instructions for fax configuration and was unable
| to send a fax machine I know is working fine. (Received a message "There is
| no answer.") Ditto when I followed Sharon Crawford's instructions (posted on
| Microsoft's website) for configuring Windows XP fax.
|
| Ms. Crawford includes this tidbit at the end of her article:
|
| "Faxing Options for DSL or Cable Modems:
| You can't use your DSL or cable connection for faxing. A new technology,
| Voice over IP (VoIP) will undoubtedly make this possible in the future."
|
| This leads me to believe that because I have Road Runner internet access and
| digital phone service, I'm either hopelessly stupid about configuring the fax
| connection or it can't be done.
|
| Any advice?
| --
| Amy J.
 
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L

Lem

Amy said:
I've followed Microsoft's instructions for fax configuration and was unable
to send a fax machine I know is working fine. (Received a message "There is
no answer.") Ditto when I followed Sharon Crawford's instructions (posted on
Microsoft's website) for configuring Windows XP fax.

Ms. Crawford includes this tidbit at the end of her article:

"Faxing Options for DSL or Cable Modems:
You can't use your DSL or cable connection for faxing. A new technology,
Voice over IP (VoIP) will undoubtedly make this possible in the future."

This leads me to believe that because I have Road Runner internet access and
digital phone service, I'm either hopelessly stupid about configuring the fax
connection or it can't be done.

Any advice?

The general rule of thumb is that you can only connect a fax machine (or
fax modem) to the same connection that will work with a regular
telephone handset. With the advent of VoIP, you might wonder why
couldn't you just disconnect your regular telephone handset from the
VoIP jack and plug in a fax modem. These articles shed some light on
that topic: http://www.soft-switch.org/foip.html
http://www.voip-info.org/wiki-Asterisk+fax
 

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