G
Guest
I had a problem where windows update reported that the "Update for Outlook
2003 Junk email filter KB905648" had failed to install. It then kept
downloading it and trying to install it. Below you will see the
recommendations Microsoft made to fix this, I only managed to get to the
first one!
Having enabled ose as outlined below, it appeared that it had installed OK
as no more error messages appeared. However, my PC became very slow and then
hung. A reboot failed and the following has occurred since:
Standard reboot - Windows XP splash appears, progress bar active but no
further progress - hard disk access intermittent, sometimes prolonged, but
does not boot up.
Tried to reboot in last known good configuration - boot stalled at
initialisation of driver C:\windows\system32\drivers\btkrnl.sys
Tried to boot into safe mode - same thing
Tried to boot into safe mode with dos and safe mode with networking - same
Eventually managed to boot into safe mode by waiting for half an hour and it
eventually gets booted. Hard disk access seems hellishly slow; any action
takes ages to occur. Managed to get to system restore and restored to a point
last week when this update was originally downloaded and failed to install. I
had about 5 entries for "Software Distribution Service 2.0" on every day
since that date, even though it had always said it had failed to install.
This made no apparent difference - still slow as hell.
Rebooted from a memtest cd and ran overnight - 10 passes revealed no memory
errors. You probably have my machine spec from the original request.
Used msconfig to start in diagnostic mode with only basic drivers and
services - no better
Rebooted in normal mode, again this took ages. Left a virus scan going, but
when I returned the machine had rebooted itself at an unknown point and was
at the login screen.
I have now started a chkdsk. It took about an hour to run file verification,
index verification and security descriptors; it has taken 2 hours to get to
15% of checking the file data. Please note from spec below that this is NOT
on a slow machine!
I am NOT impressed with the fact that the Microsoft "help" has given me such
problems with a PC that was OK before and I would really be thankful for some
help in sorting this!
Steve
Just to confirm spec:
Athlon 64 4400 dual core processor at 2.2GHz
2GB PC3200 ram
2 SATA 200GB Seagate hard drives in RAID1 (mirrored) array
Powercolour X800XL (ATI)
Logitech Bluetooth, media pad, keyboard and mouse
Running Windows XPPro SP2
________________________________________
From: (e-mail address removed)
[mailto:[email protected]]
Sent: 16 December 2005 16:56
To: (e-mail address removed)
Subject: SRZ051215002486 Microsoft Windows Update support
Hello Steve,
Thank you for contacting Microsoft Windows Update support.
My name is Ricky and I am the Support Professional who will be working with
you on this case, you can reach me by simply replying to this email and
referencing the case ID.
From the Problem Description and your windows update log the issue you're
experiencing is when searching for available updates on the Update site;
Update fails to install with error 0x80070643.
Once we resolve this issue, we will consider this incident completed and
closed.
I sincerely value your time and concern and realize the importance of
getting this issue resolved for you. Please correct me if I have
misunderstood your concern.
You receive error 0x80070643 when you are installing Updates. Updates fail
to install because ose service is disabled or cannot be started.
Please try the following steps for me and let me know if they help you with
your problem.
Suggestion:
*************
1. Start the ose service
Windows XP
1. Run the following command from command prompt to check the
state of ose service
sc qc ose
2. If the service is disabled, then run the command
sc config ose start= demand
For more information on this issue and alternate resolution please click on
the Microsoft Knowledge Base link below.
http://support.microsoft.com/default.aspx?scid=kb;en-us;903774
Suggestion 2 :
***********
For more information on this issue and alternate resolution please click on
the Microsoft Knowledge Base link below.
http://support.microsoft.com/default.aspx?scid=kb;en-us;903772
Suggestion 3 :
***********
Method 1: Rename the Edb.log file
This issue may occur if the hotfix installer references the Edb.log file,
and the file is corrupted. To resolve this issue, rename the Edb.log file. To
do this, follow these steps:
1. Start Windows Explorer, and then open the following folder:
C:\WINDOWS\system32\CatRoot2\
2. Right-click the Edb.log file, and then click Rename. Rename the
file "Edb.old."
3. Start Internet Explorer, and then open the Windows Update Web
site to continue the updates.
If you still cannot install the updates, rename the CatRoot2 folder. To do
this, follow these steps:
1. Start Windows Explorer, and then open the following folder:
C:\WINDOWS\system32\
2. Right-click the CatRoot2 folder, and then click Rename. Rename
the CatRoot2 folder "CatRoot2old".
3. Start Internet Explorer, and then open the Windows Update Web
site to continue the updates.
If you still cannot install the updates, use the following methods:
Method 2: Register the DLL files
This issue may occur if the correct DLL files have not been registered. To
register the DLL files, follow these steps:
1. Click Start, click Run, type regsvr32 licdll.dll in the Open box,
and then click OK. When you receive the message that the DllRegisterServer
succeeded, click OK.
2. Click Start, click Run, type regsvr32 regwizc.dll in the Open
box, and then click OK. When you receive the message that the
DllRegisterServer succeeded, click OK.
If you still cannot install the updates, use the following method:
Method 3: Repair the certificate
This issue may occur if the "Microsoft Root Authority" certificate or the
"NO LIABILITY ACCEPTED, (c)97 VeriSign, Inc." certificate under Trusted Root
Certification Authorities has been removed. To resolve this issue, follow
these steps:
1. On another computer where the Microsoft Root Authority
certificate has been installed, open Internet Explorer.
2. Click Tools, and then click Internet Options.
3. Click the Content tab, and then click Certificates.
4. Click the Trusted Root Certification Authorities tab.
5. Scroll down, and then click Microsoft Root Authority.
6. Click Export.
7. Follow the steps in the wizard to export the certificate to a DER
Encoded Binary x.509-format file (.cer file) file on a floppy disk or to a
shared folder that is accessible to the computer that cannot install updates.
8. On the computer that cannot install updates, open Internet
Explorer.
9. Click Tools, and then click Internet Options.
10. Click the Content tab, and then click Certificates.
11. Click the Trusted Root Certification Authorities tab.
12. Click Import.
13. In the wizard, click Next.
14. Click Browse to locate the file that you saved to a floppy disk or
to a shared folder, and then click Open.
15. Click Next, click Automatically select the certificate store based
on the type of certificate, click Next, and then click Finish.
If you still cannot install the updates, use the following method:
Method 4: Delete the WUTemp files
This issue may occur if the contents of the WUTemp folder are corrupted. To
resolve this issue, delete the Windows Installer temporary files.
Note These files are stored in a hidden folder. You must make the folder
visible.
To delete the Windows Installer temporary files, follow these steps:
1. Click Start, and then click My Computer.
2. On the Tools menu, click Folder Options.
3. Click the View tab.
4. Click to clear the Hide protected operating system files
(Recommended) check box.
5. Click the Show Hidden files and folders option, and then click OK.
6. Double-click Local Disk (C
.
7. Double-click WUTemp.
Note If you have more than one hard disk drive on your computer, the WUTemp
folder may be located on another partition. For example, the folder may be
D:\WUTemp, or E:\WUTemp.
8. On the Edit menu, click Select All to select all the files in the
WUTemp folder.
9. On the File menu, click Delete. If you are prompted to confirm
the file deletion, click Yes.
If you still cannot install the updates, use the following method:
Method 5: Check the firewall, antivirus, and other software
A software firewall is a security system that acts as a protective boundary
between a network and the outside world. If you have a firewall installed, it
can prevent your computer from connecting to the Windows Update server. Look
in the notification area of your desktop (in the lower right corner of your
screen) to see if a firewall is running on your computer. In Windows XP, you
may have to show all icons in the notification area to reveal your firewall
icon. To identify the program that an icon represents, position your pointer
over the icon and wait several seconds. When you find the icon for your
firewall, right-click the icon. This action may reveal a menu that allows you
to temporarily disable the firewall. Some common software firewalls include:
ZoneAlarm, Norton Internet Security, McAfee Security, and BlackICE.
To determine if the firewall is causing the issue, temporarily disable the
firewall, and then see if the error persists. If disabling the firewall
resolves the issue, contact the firewall software manufacturer for directions
about how to configure your firewall to allow you to use Windows Update. Make
sure that TCP/IP ports 80 and 443 are open in both directions. Make sure that
your firewall is not blocking scripting functions on Web sites.
To determine if your antivirus or other software is causing the issue,
temporarily disable all non-Microsoft software, such as your antivirus
software, or any Web accelerator or Web enhancement programs, before
accessing the Windows Update Web site. If disabling the non-Microsoft
software resolves the issue, contact the software manufacturer for directions
about how to configure your software to allow you to use Windows Update.
If you have any difficulties with the above suggestions. You can simply
reply to this mail.
Thanks Again and Best Regards,
Ricky
Microsoft Product Support Services
http://www.microsoft.com/uk/support
Microsoft Contact Centre (UK): 0870 60 10 100
Microsoft Contact Centre (Ireland): 1 850 940940
We pride ourselves at Microsoft on delivering an excellent service and we
trust that you are Very Satisfied with the service you have received.
Microsoft Disclaimer
================
INFORMATION PROVIDED IN THIS DOCUMENT IS PROVIDED "AS IS" WITHOUT WARRANTY
REPRESENTATION
OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT
LIMITED TO CONDITIONS OR
OTHER TERMS OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE. THE
USER ASSUMES THE
ENTIRE RISK AS TO THE ACCURACY AND THE USE OF THIS DOCUMENT.
8000711†error on the Windows Update Site.
I sincerely value your time and concern and realize the importance of
getting this issue resolved for you. Please correct me if I have
misunderstood your concern.
To resolve this issue, please follow the given steps.
Suggestion:
*************
Settings->Control Panel->Administrative Tools->Services
look for Event Log and make sure it is started and set to start automatically
Once we have performed the above steps, please access the windows update
site and see if the issue is resolved.
Follow the steps in this article resolve the issue:
http://support.microsoft.com/kb/822798/
If you have any concerns regarding this issue, please feel free to let me
know, you can simply reply to this mail and we will get back to you as soon
as possible. It is my pleasure to be of assistance. I am looking forward to
your reply.
Thanks Again and Best Regards,
Ricky
Microsoft Product Support Services
http://www.microsoft.com/uk/support
Microsoft Contact Centre (UK): 0870 60 10 100
Microsoft Contact Centre (Ireland): 1 850 940940
We pride ourselves at Microsoft on delivering an excellent service and we
trust that you are Very Satisfied with the service you have received.
Microsoft Disclaimer
================
INFORMATION PROVIDED IN THIS DOCUMENT IS PROVIDED "AS IS" WITHOUT WARRANTY
REPRESENTATION
OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT
LIMITED TO CONDITIONS OR
OTHER TERMS OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE. THE
USER ASSUMES THE
ENTIRE RISK AS TO THE ACCURACY AND THE USE OF THIS DOCUMENT.
2003 Junk email filter KB905648" had failed to install. It then kept
downloading it and trying to install it. Below you will see the
recommendations Microsoft made to fix this, I only managed to get to the
first one!
Having enabled ose as outlined below, it appeared that it had installed OK
as no more error messages appeared. However, my PC became very slow and then
hung. A reboot failed and the following has occurred since:
Standard reboot - Windows XP splash appears, progress bar active but no
further progress - hard disk access intermittent, sometimes prolonged, but
does not boot up.
Tried to reboot in last known good configuration - boot stalled at
initialisation of driver C:\windows\system32\drivers\btkrnl.sys
Tried to boot into safe mode - same thing
Tried to boot into safe mode with dos and safe mode with networking - same
Eventually managed to boot into safe mode by waiting for half an hour and it
eventually gets booted. Hard disk access seems hellishly slow; any action
takes ages to occur. Managed to get to system restore and restored to a point
last week when this update was originally downloaded and failed to install. I
had about 5 entries for "Software Distribution Service 2.0" on every day
since that date, even though it had always said it had failed to install.
This made no apparent difference - still slow as hell.
Rebooted from a memtest cd and ran overnight - 10 passes revealed no memory
errors. You probably have my machine spec from the original request.
Used msconfig to start in diagnostic mode with only basic drivers and
services - no better
Rebooted in normal mode, again this took ages. Left a virus scan going, but
when I returned the machine had rebooted itself at an unknown point and was
at the login screen.
I have now started a chkdsk. It took about an hour to run file verification,
index verification and security descriptors; it has taken 2 hours to get to
15% of checking the file data. Please note from spec below that this is NOT
on a slow machine!
I am NOT impressed with the fact that the Microsoft "help" has given me such
problems with a PC that was OK before and I would really be thankful for some
help in sorting this!
Steve
Just to confirm spec:
Athlon 64 4400 dual core processor at 2.2GHz
2GB PC3200 ram
2 SATA 200GB Seagate hard drives in RAID1 (mirrored) array
Powercolour X800XL (ATI)
Logitech Bluetooth, media pad, keyboard and mouse
Running Windows XPPro SP2
________________________________________
From: (e-mail address removed)
[mailto:[email protected]]
Sent: 16 December 2005 16:56
To: (e-mail address removed)
Subject: SRZ051215002486 Microsoft Windows Update support
Hello Steve,
Thank you for contacting Microsoft Windows Update support.
My name is Ricky and I am the Support Professional who will be working with
you on this case, you can reach me by simply replying to this email and
referencing the case ID.
From the Problem Description and your windows update log the issue you're
experiencing is when searching for available updates on the Update site;
Update fails to install with error 0x80070643.
Once we resolve this issue, we will consider this incident completed and
closed.
I sincerely value your time and concern and realize the importance of
getting this issue resolved for you. Please correct me if I have
misunderstood your concern.
You receive error 0x80070643 when you are installing Updates. Updates fail
to install because ose service is disabled or cannot be started.
Please try the following steps for me and let me know if they help you with
your problem.
Suggestion:
*************
1. Start the ose service
Windows XP
1. Run the following command from command prompt to check the
state of ose service
sc qc ose
2. If the service is disabled, then run the command
sc config ose start= demand
For more information on this issue and alternate resolution please click on
the Microsoft Knowledge Base link below.
http://support.microsoft.com/default.aspx?scid=kb;en-us;903774
Suggestion 2 :
***********
For more information on this issue and alternate resolution please click on
the Microsoft Knowledge Base link below.
http://support.microsoft.com/default.aspx?scid=kb;en-us;903772
Suggestion 3 :
***********
Method 1: Rename the Edb.log file
This issue may occur if the hotfix installer references the Edb.log file,
and the file is corrupted. To resolve this issue, rename the Edb.log file. To
do this, follow these steps:
1. Start Windows Explorer, and then open the following folder:
C:\WINDOWS\system32\CatRoot2\
2. Right-click the Edb.log file, and then click Rename. Rename the
file "Edb.old."
3. Start Internet Explorer, and then open the Windows Update Web
site to continue the updates.
If you still cannot install the updates, rename the CatRoot2 folder. To do
this, follow these steps:
1. Start Windows Explorer, and then open the following folder:
C:\WINDOWS\system32\
2. Right-click the CatRoot2 folder, and then click Rename. Rename
the CatRoot2 folder "CatRoot2old".
3. Start Internet Explorer, and then open the Windows Update Web
site to continue the updates.
If you still cannot install the updates, use the following methods:
Method 2: Register the DLL files
This issue may occur if the correct DLL files have not been registered. To
register the DLL files, follow these steps:
1. Click Start, click Run, type regsvr32 licdll.dll in the Open box,
and then click OK. When you receive the message that the DllRegisterServer
succeeded, click OK.
2. Click Start, click Run, type regsvr32 regwizc.dll in the Open
box, and then click OK. When you receive the message that the
DllRegisterServer succeeded, click OK.
If you still cannot install the updates, use the following method:
Method 3: Repair the certificate
This issue may occur if the "Microsoft Root Authority" certificate or the
"NO LIABILITY ACCEPTED, (c)97 VeriSign, Inc." certificate under Trusted Root
Certification Authorities has been removed. To resolve this issue, follow
these steps:
1. On another computer where the Microsoft Root Authority
certificate has been installed, open Internet Explorer.
2. Click Tools, and then click Internet Options.
3. Click the Content tab, and then click Certificates.
4. Click the Trusted Root Certification Authorities tab.
5. Scroll down, and then click Microsoft Root Authority.
6. Click Export.
7. Follow the steps in the wizard to export the certificate to a DER
Encoded Binary x.509-format file (.cer file) file on a floppy disk or to a
shared folder that is accessible to the computer that cannot install updates.
8. On the computer that cannot install updates, open Internet
Explorer.
9. Click Tools, and then click Internet Options.
10. Click the Content tab, and then click Certificates.
11. Click the Trusted Root Certification Authorities tab.
12. Click Import.
13. In the wizard, click Next.
14. Click Browse to locate the file that you saved to a floppy disk or
to a shared folder, and then click Open.
15. Click Next, click Automatically select the certificate store based
on the type of certificate, click Next, and then click Finish.
If you still cannot install the updates, use the following method:
Method 4: Delete the WUTemp files
This issue may occur if the contents of the WUTemp folder are corrupted. To
resolve this issue, delete the Windows Installer temporary files.
Note These files are stored in a hidden folder. You must make the folder
visible.
To delete the Windows Installer temporary files, follow these steps:
1. Click Start, and then click My Computer.
2. On the Tools menu, click Folder Options.
3. Click the View tab.
4. Click to clear the Hide protected operating system files
(Recommended) check box.
5. Click the Show Hidden files and folders option, and then click OK.
6. Double-click Local Disk (C
.7. Double-click WUTemp.
Note If you have more than one hard disk drive on your computer, the WUTemp
folder may be located on another partition. For example, the folder may be
D:\WUTemp, or E:\WUTemp.
8. On the Edit menu, click Select All to select all the files in the
WUTemp folder.
9. On the File menu, click Delete. If you are prompted to confirm
the file deletion, click Yes.
If you still cannot install the updates, use the following method:
Method 5: Check the firewall, antivirus, and other software
A software firewall is a security system that acts as a protective boundary
between a network and the outside world. If you have a firewall installed, it
can prevent your computer from connecting to the Windows Update server. Look
in the notification area of your desktop (in the lower right corner of your
screen) to see if a firewall is running on your computer. In Windows XP, you
may have to show all icons in the notification area to reveal your firewall
icon. To identify the program that an icon represents, position your pointer
over the icon and wait several seconds. When you find the icon for your
firewall, right-click the icon. This action may reveal a menu that allows you
to temporarily disable the firewall. Some common software firewalls include:
ZoneAlarm, Norton Internet Security, McAfee Security, and BlackICE.
To determine if the firewall is causing the issue, temporarily disable the
firewall, and then see if the error persists. If disabling the firewall
resolves the issue, contact the firewall software manufacturer for directions
about how to configure your firewall to allow you to use Windows Update. Make
sure that TCP/IP ports 80 and 443 are open in both directions. Make sure that
your firewall is not blocking scripting functions on Web sites.
To determine if your antivirus or other software is causing the issue,
temporarily disable all non-Microsoft software, such as your antivirus
software, or any Web accelerator or Web enhancement programs, before
accessing the Windows Update Web site. If disabling the non-Microsoft
software resolves the issue, contact the software manufacturer for directions
about how to configure your software to allow you to use Windows Update.
If you have any difficulties with the above suggestions. You can simply
reply to this mail.
Thanks Again and Best Regards,
Ricky
Microsoft Product Support Services
http://www.microsoft.com/uk/support
Microsoft Contact Centre (UK): 0870 60 10 100
Microsoft Contact Centre (Ireland): 1 850 940940
We pride ourselves at Microsoft on delivering an excellent service and we
trust that you are Very Satisfied with the service you have received.
Microsoft Disclaimer
================
INFORMATION PROVIDED IN THIS DOCUMENT IS PROVIDED "AS IS" WITHOUT WARRANTY
REPRESENTATION
OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT
LIMITED TO CONDITIONS OR
OTHER TERMS OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE. THE
USER ASSUMES THE
ENTIRE RISK AS TO THE ACCURACY AND THE USE OF THIS DOCUMENT.
8000711†error on the Windows Update Site.
I sincerely value your time and concern and realize the importance of
getting this issue resolved for you. Please correct me if I have
misunderstood your concern.
To resolve this issue, please follow the given steps.
Suggestion:
*************
Settings->Control Panel->Administrative Tools->Services
look for Event Log and make sure it is started and set to start automatically
Once we have performed the above steps, please access the windows update
site and see if the issue is resolved.
Follow the steps in this article resolve the issue:
http://support.microsoft.com/kb/822798/
If you have any concerns regarding this issue, please feel free to let me
know, you can simply reply to this mail and we will get back to you as soon
as possible. It is my pleasure to be of assistance. I am looking forward to
your reply.
Thanks Again and Best Regards,
Ricky
Microsoft Product Support Services
http://www.microsoft.com/uk/support
Microsoft Contact Centre (UK): 0870 60 10 100
Microsoft Contact Centre (Ireland): 1 850 940940
We pride ourselves at Microsoft on delivering an excellent service and we
trust that you are Very Satisfied with the service you have received.
Microsoft Disclaimer
================
INFORMATION PROVIDED IN THIS DOCUMENT IS PROVIDED "AS IS" WITHOUT WARRANTY
REPRESENTATION
OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT
LIMITED TO CONDITIONS OR
OTHER TERMS OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE. THE
USER ASSUMES THE
ENTIRE RISK AS TO THE ACCURACY AND THE USE OF THIS DOCUMENT.