Windows update failing


T

Tridec

Hello,

I actually have 2 problems.
Problem number 1: In outlook when I try to add an attachment and I click on
the 'search in' field the add attachment windows freezes and doesn't come to
live. If I dont click on that field and try the rest it works except for that
field.
It is Windows XP pro, SP3 running Office 2003 Pro SP3.

I tried some stuff out for this problem but eventually I wanted to update
the system since he hadn't done it for over a year now. So I went to site of
windows and microsoft update and both came up with the error message
0x8024D007.
The following things I allready tried:
1->http://support.microsoft.com/kb/971058
2->Make batch and copy the following commands, and then paste them into
Notepad:
REGSVR32 WUPS2.DLL /S
REGSVR32 WUPS.DLL /S
REGSVR32 WUAUENG.DLL /S
REGSVR32 WUAPI.DLL /S
REGSVR32 MUCLTUI.DLL /S
REGSVR32 WUCLTUI.DLL /S
REGSVR32 WUWEB.DLL /S
REGSVR32 MUWEB.DLL /S
REGSVR32 QMGR.DLL /S
REGSVR32 QMGRPRXY.DLL /S
In Notepad, on the File menu, click Save As. In the Save as type list, click
All Files (*.*). In the File name box, type register.bat. Save the
Register.bat file to your desktop. Double-click the Register.bat file to
register the Windows Update files.
Try to install updates again.
---> No Success

3->There may be an issue with BITS so you try to register the following
system files: In Windows XP go to the Run item on the Start menu, and type:
regsvr32 qmgr.dll
regsvr32 qmgrprxy.dll
These files are associated with the Windows Update Service.
For 32-bit Windows enter the following lines:
net stop wuauserv
regsvr32 %windir%\system32\wups2.dll
net start wuauserv
--->It gave an error on qmgr.dll

4->wtsapi32.dll. I copied a fresh wtsapi32.dll to "c:\windows\system32".
The solution is to install WTSAPI32.DLL into c:\windows\system32! If you
can't find a copy of it, I believe you can use EXPAND.EXE (on your original
Windows disk) to replace it. The command would be, I think, EXPAND
WTSAPI32.DL_ c:\windows\system32
---> No success

5->Install BITS 2.0 and WinHTTP 5.1 for Windows XP
http://www.microsoft.com/downloads/...FamilyID=b93356b1-ba43-480f-983d-eb19368f9047
---> Download worked but get an error again.

So right now I am kinda runnign out of ideas. Does anybody here know
something, otherwise we have to go to our last resort and well we don't want
to do that just yet.

Thanks in advance for taking your time for this post,
René Klomp
 
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S

Shenan Stanley

Tridec said:
I actually have 2 problems.
Problem number 1: In outlook when I try to add an attachment and I
click on the 'search in' field the add attachment windows freezes
and doesn't come to live. If I dont click on that field and try the
rest it works except for that field.
It is Windows XP pro, SP3 running Office 2003 Pro SP3.

I tried some stuff out for this problem but eventually I wanted to
update the system since he hadn't done it for over a year now. So I
went to site of windows and microsoft update and both came up with
the error message 0x8024D007.
The following things I allready tried:
1->http://support.microsoft.com/kb/971058
2->Make batch and copy the following commands, and then paste them
into Notepad:
REGSVR32 WUPS2.DLL /S
REGSVR32 WUPS.DLL /S
REGSVR32 WUAUENG.DLL /S
REGSVR32 WUAPI.DLL /S
REGSVR32 MUCLTUI.DLL /S
REGSVR32 WUCLTUI.DLL /S
REGSVR32 WUWEB.DLL /S
REGSVR32 MUWEB.DLL /S
REGSVR32 QMGR.DLL /S
REGSVR32 QMGRPRXY.DLL /S
In Notepad, on the File menu, click Save As. In the Save as type
list, click All Files (*.*). In the File name box, type
register.bat. Save the Register.bat file to your desktop.
Double-click the Register.bat file to register the Windows Update
files.
Try to install updates again.
---> No Success

3->There may be an issue with BITS so you try to register the
following system files: In Windows XP go to the Run item on the
Start menu, and type: regsvr32 qmgr.dll
regsvr32 qmgrprxy.dll
These files are associated with the Windows Update Service.
For 32-bit Windows enter the following lines:
net stop wuauserv
regsvr32 %windir%\system32\wups2.dll
net start wuauserv
--->It gave an error on qmgr.dll

4->wtsapi32.dll. I copied a fresh wtsapi32.dll to
"c:\windows\system32".
The solution is to install WTSAPI32.DLL into c:\windows\system32!
If you can't find a copy of it, I believe you can use EXPAND.EXE
(on your original Windows disk) to replace it. The command would
be, I think, EXPAND WTSAPI32.DL_ c:\windows\system32
---> No success

5->Install BITS 2.0 and WinHTTP 5.1 for Windows XP
http://www.microsoft.com/downloads/...FamilyID=b93356b1-ba43-480f-983d-eb19368f9047
---> Download worked but get an error again.

So right now I am kinda runnign out of ideas. Does anybody here know
something, otherwise we have to go to our last resort and well we
don't want to do that just yet.

Thanks in advance for taking your time for this post,

Nice post.

Reboot and logon as administrative user.

Fix your file/registry permissions...

Ignore the title and follow the sub-section under "Advanced Troubleshooting"
titled, "Method 1: Reset the registry and the file permissions"
http://support.microsoft.com/kb/949377
*will take time
** Ignore the last step - you said you have SP3 installed, so you don't
need to do that.

Reboot and logon as administrative user.

Download/install this:
http://support.microsoft.com/kb/290301

After installing, do the following:

Start button --> RUN --> type in:
"%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g!
--> Click OK.
(The quotation marks and percentage signs and spacing should be exact.)

Reboot and logon as administrative user.

Download, install, run, update and perform a full scan with the following
(freeware version):

SuperAntiSpyware
http://www.superantispyware.com/

Reboot and logon as administrative user.

Download, install, run, update and perform a full scan with the following
(freeware version):

MalwareBytes
http://www.malwarebytes.com/

Reboot and logon as administrative user.

Download and run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

You may find nothing, you may find only cookies, you may think it is a
waste of time - but if you do all this and report back here with what you
do/don't find as you are doing all of it - you are adding more pieces to
the puzzle and the entire picture just may become clearer and your
problem resolved.

Reboot and logon as administrative user.

Download/Install the latest Windows Installer (for your OS):
( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
http://www.microsoft.com/downloadS/...6F-60B6-4412-95B9-54D056D6F9F4&displaylang=en

Reboot and logon as administrative user.

Download the latest version of the Windows Update agent from here (x86):
http://go.microsoft.com/fwlink/?LinkID=91237
.... and save it to the root of your C:\ drive. After saving it to the
root of the C:\ drive, do the following:

Close all Internet Explorer windows and other applications.

Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.

(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...

Reboot and logon as administrative user.

Visit this web page:

How do I reset Windows Update components?
http://support.microsoft.com/kb/971058

.... and click on the "Microsoft Fix it" icon. When asked, select "RUN",
both times. Check the "I agree" box and click on "Next". Check the box
for "Run aggressive options (not recommended)" and click "Next". Let
it finish up and follow the prompts until it is done. Close/exit and
reboot when it is.

.... logon as administrative user

You should now perform a full CHKDSK on your system drive (C:)...

How to scan your disks for errors
http://support.microsoft.com/kb/315265
* will take time and a reboot

You should now perform a full Defragment on your system drive (C:)...

How to Defragment your hard drives
http://support.microsoft.com/kb/314848
* will take time

Reboot and logon as administrative user.

Visit http://windowsupdate.microsoft.com/ and select to do a
CUSTOM scan...

Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.

Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.

Reboot again.

If it did work - try the web page again - selecting no more than 3-5 at a
time. Rebooting as needed.

The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one and any of the "Office Live" ones or
"Windows Live" ones for now. I would completely avoid the
Optional Hardware updates. Also - I do not see any urgent need to
install Internet Explorer 8 at this time.

Seriously - do all that. This is like antibiotics - don't skip a single
step, don't quit because you think things will be okay now - go through
until the end, until you have done everything given in the order given. If
you have a problem with a step come ask and let someone here get you
through that step. If you don't understand how to do a step, come back
and ask here about that step and let someone walk you through it.

Then - when done - let everyone here know if it worked for you - or if
you have more issues.
 
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P

PA Bear [MS MVP]

...I wanted to update
the system since he hadn't done it for over a year now.

See...

Help: I Got Hacked. Now What Do I Do?
http://technet.microsoft.com/en-us/library/cc700813.aspx

Back-up any personal data (none of which should be considered 100%
trustworthy at this point) then format the HDD & do a clean install of
Windows. Please note that a Repair Install (AKA in-place upgrade) will NOT
fix this!

HOW TO do a clean install of WinXP: See
http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 in
http://support.microsoft.com/kb/978307

After the clean install, you'll have the equivalent of a "new computer" so
take care of everything on the following page before otherwise connecting
the machine to the internet or a local network (i.e., other computers) and
before using a flash drive or SDCard that isn't brand-new or hasn't been
freshly formatted:

4 steps to help protect your new computer before you go online
http://www.microsoft.com/security/pypc.aspx

Other helpful references include:

HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
(after a clean install)
http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c

HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
clean install)
http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b

Tip: After getting the computer fully-patched, download/install KB971029
manually: http://support.microsoft.com/kb/971029

NB: Any Norton or McAfee free-trial that came preinstalled on the computer
when you bought it will be reinstalled (but invalid) when Windows is
reinstalled. You MUST uninstall the free-trial and download/run the
appropriate removal tool before installing any updates, Windows Service
Packs or IE upgrades and before installing your new anti-virus application
(which will require WinXP SP3 to be installed).

Norton Removal Tool
ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

McAfee Consumer Products Removal Tool
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
 

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