windows xp add hardware wizard stops with error code 10

[Tracy]

Hi a friend booted up her computer this morning and the keyboard would not
work. It is a ps2 type connection, purple plug. She went into device manager
but it is not showing an entry for a keyboard but there is an unidentified
entry. She tried updating the unidentified entry but it cannot find any
drivers.

She then went to control panel and ran the add hardware wizard but it
stopped with an error code ten. Thinking the keyboard was faulty sheI
unplugged it and tried running the add hardware wizard without the keyboard
attached but still got the same error message.

When she ran the keyboard icon from control panel on the hardware tab the
window is blank.

Any suggestions as to why the add hardware wizard will stop with an error
even with no keyboard attached? I will be going to see her tomorrow and she
is at present just using her mouse and the onscreen keyboard to try to solve
this problem. I have no further info than I have already told you.

Thanks, Tracy

 

[Don Phillipson]

Hi a friend booted up her computer this morning and the keyboard would not
work. It is a ps2 type connection, purple plug. She went into device manager
but it is not showing an entry for a keyboard but there is an unidentified

entry.

Your friend should first borrow another keyboard and
connect it. These days KBs are so cheaply made they
may be expected to fail in a few years' use, but are cheaply replaced.