Keyboard works in Dos but not windows XP.

[DJW]

A friend had me come over to her place and asked me to look at her
computer. She uses XP and was typing in MS Works word processing
document. All of a sudden the keyboard stopped working and the number
lock light was on but the mouse worked. I hooked up another keyboard
and the same thing as in dead. I restarted held down F10 and went into
the Bios and saw an Error 0210: Stuck Key 44. But I was able to move
around the screen and do things with the keyboard so it can’t be dead.
Is the Error of the stuck key just showing that I had held down F10 or
is there a mapping of the keyboard were I can figure out which key is
44?
She got this computer when XP was sort of new. They did not give her
an XP installer CD. Instead the HP manual tells you to run in HP Tools
(forgot exact name) a restore application. I ran it and did a
reinstall of the keyboard driver. Still not able to input using the
keyboard.
When she bought the computer they said all the OS installation stuff
was on the hard drive and no installer CD was needed. As another
question here doesn’t she deserve for just a shipping fee the actual
windows XP CD because obviously she bought the HP desktop computer
alone with a license to run XP?

 

[smlunatick]

A friend had me come over to her place and asked me to look at her
computer. She uses XP and was typing in MS Works word processing
document. All of a sudden the keyboard stopped working and the number
lock light was on but the mouse worked. I hooked up another keyboard
and the same thing as in dead. I restarted held down F10 and went into
the Bios and saw an Error 0210: Stuck Key 44. But I was able to move
around the screen and do things with the keyboard so it can’t be dead.
Is the Error of the stuck key just showing that I had held down F10 or
is there a mapping of the keyboard were I can figure out which key is
44?
She got this computer when XP was sort of new. They did not give her
an XP installer CD. Instead the HP manual tells you to run in HP Tools
(forgot exact name) a restore application. I ran it and did a
reinstall of the keyboard driver. Still not able to input using the
keyboard.
When she bought the computer they said all the OS installation stuff
was on the hard drive and no installer CD was needed. As another
question here doesn’t she deserve for just a shipping fee the actual
windows XP CD because obviously she bought the HP desktop computer
alone with a license to run XP?

Microsoft only requires a method of placing a working XP version back
onto a PC. Several OEM PC makers are shipping an OS recovery system,
which is an image of the hard drive at the time the PC left their
factory.

As for the keyboard problem, you may need to do a BIOS / CMOS "clear"
in order to attempt to force the "keyboard" to be recognised. Once
the BIOS "clear" is completed, you will need to re-enter all the
settings (Date/Time, Hard drive size etc..) and then access the XP's
Safe Mode. Once in the Safe Mode, you can test the keyboard.

 

[DJW]

Microsoft only requires a method of placing a working XP version back
onto a PC. Several OEM PC makers are shipping an OS recovery system,
which is an image of the hard drive at the time the PC left their
factory.

As for the keyboard problem, you may need to do a BIOS / CMOS "clear"
in order to attempt to force the "keyboard" to be recognised. Once
the BIOS "clear" is completed, you will need to re-enter all the
settings (Date/Time, Hard drive size etc..) and then access the XP's
Safe Mode. Once in the Safe Mode, you can test the keyboard.

Ok two follow up questions.
Are there online directions as to how to clear the Bois? Is this
something the can or does happen much? Could it be something to do
with the control panel (not sure because I use a Mac) that helps
handicapped people use the computer? I only hit the keys fast never
thought to hold them for a longer bit.
And second is that disk image of XP able to be copied for future use
on a CD? Is it invisible and where would it reside on the hard drive.
What would a person do if they wanted or needed to put a new hard
drive in because the old one died or they wanted more room?
If the latter could you put the new one in as a slave to copy (?) the
old hard drive over then reinstall as the master and remove and trash
the old hard drive.
So is there be a way to get an installer CD from Microsoft because the
version is too old for them being XP and an early copy I assume it’s a
home edition? Isn't being a licensed user a licensed user no matter if
you have the CD or not?

 

[smlunatick]

Ok two follow up questions.
Are there online directions as to how to clear the Bois? Is this
something the can or does happen much? Could it be something to do
with the control panel (not sure because I use a Mac) that helps
handicapped people use the computer? I only hit the keys fast never
thought to hold them for a longer bit.
And second is that disk image of XP able to be copied for future use
on a CD? Is it invisible and where would it reside on the hard drive.
What would a person do if they wanted or needed to put a new hard
drive in because the old one died or they wanted more room?
If the latter could you put the new one in as a slave to copy (?) the
old hard drive over then reinstall as the master and remove and trash
the old hard drive.
So is there be a way to get an installer CD from Microsoft because the
version is too old for them being XP and an early copy I assume it’s a
home edition? Isn't being a licensed user a licensed user no matter if
you have the CD or not?- Hide quoted text -

- Show quoted text -

You can not do this in Windows. You must disconnect the power and
open the case to pop the coin cell battery. This will clear the BIOS
and you just need to place the battery back into the holder. Close
the PC and try to power it up. This does not guaranty the the problem
will be fixed

 

[Mickey Mouse]

What an idiot moron you must be to give advice that.
Pop the battery? Oh yeah do that and it certainly will clear your
bios.

An idiot giving advice to a possible newbe, whata laugh!

Mickey

Ok two follow up questions.
Are there online directions as to how to clear the Bois? Is this
something the can or does happen much? Could it be something to do
with the control panel (not sure because I use a Mac) that helps
handicapped people use the computer? I only hit the keys fast never
thought to hold them for a longer bit.
And second is that disk image of XP able to be copied for future use
on a CD? Is it invisible and where would it reside on the hard drive.
What would a person do if they wanted or needed to put a new hard
drive in because the old one died or they wanted more room?
If the latter could you put the new one in as a slave to copy (?) the
old hard drive over then reinstall as the master and remove and trash
the old hard drive.
So is there be a way to get an installer CD from Microsoft because the
version is too old for them being XP and an early copy I assume it’s a
home edition? Isn't being a licensed user a licensed user no matter if
you have the CD or not?- Hide quoted text -

- Show quoted text -

You can not do this in Windows. You must disconnect the power and
open the case to pop the coin cell battery. This will clear the BIOS
and you just need to place the battery back into the holder. Close
the PC and try to power it up. This does not guaranty the the problem
will be fixed

 

[Olórin]

What an idiot moron you must be to give advice that.
Pop the battery? Oh yeah do that and it certainly will clear your
bios.

An idiot giving advice to a possible newbe, whata laugh!

Mickey









You can not do this in Windows. You must disconnect the power and
open the case to pop the coin cell battery. This will clear the BIOS
and you just need to place the battery back into the holder. Close
the PC and try to power it up. This does not guaranty the the problem
will be fixed

"What an idiot moron you must be to give advice that." - anyone know what
language this is?

"Pop the battery? Oh yeah do that and it certainly will clear your bios."
Shorthand for "pop the battery *out*". Everyone else here will have realised
that. Failing that - what exactly was your point? Sorry - "was exactly point
your what?"

 

[Mickey Mouse]

"What an idiot moron you must be to give advice that." - anyone know what
language this is?

"Pop the battery? Oh yeah do that and it certainly will clear your bios."
Shorthand for "pop the battery *out*". Everyone else here will have
realised that. Failing that - what exactly was your point? Sorry - "was
exactly point your what?"

My point is (and read slowly), You don't tell someone to 'pop out the
battery'
without much further explanation. Removing the battery has
consequences!

Mickey

 

[Olórin]

My point is (and read slowly), You don't tell someone to 'pop out the
battery'
without much further explanation. Removing the battery has
consequences!

Mickey

Then why didn't you just say that? And give some detail as to what *you*
think is wrong with the advice, instead of just having a go?

And I only need to slow down my reading when making sense of badly-written
posts, eg words in the wrong order, such as yours.

 

[DJW]

Then why didn't you just say that? And give some detail as to what *you*
think is wrong with the advice, instead of just having a go?

And I only need to slow down my reading when making sense of badly-written
posts, eg words in the wrong order, such as yours.

Remember me and my question so what is the best way to clear the BIOS?
or CMOS.
What is the difference of the BIOS and CMOS?

 

[Olórin]

Remember me and my question so what is the best way to clear the BIOS?
or CMOS.
What is the difference of the BIOS and CMOS?

With the PC off and disconnected from the mains, take out the aforementioned
battery, put it back quarter of an hour later. Or check your motherboard's
manual - there may be a jumper setting that'll do the same. Or a "Reset" (or
even just "Clear errors") option in the BIOS itself. But don't forget, as
mentioned, you'll lose any changes you've made from the default settings.
Not sure this'll fix your keyboard problem though...

http://www.computerhope.com/issues/ch000707.htm, for instance.

If F10 is your system's key to enter the BIOS, try tapping it just once when
you see the prompt, "Press F10 to enter setup" or similar - but as soon as
you see it - and see if that 0210 error is still there.

 

[Unknown]

What is the difference of the BIOS and CMOS?

BIOS is 'basic input output systems'. It is the first program run by the
computer upon powering up.

The program (BIOS) is stored in CMOS which is 'complementary metal-oxide
semiconductors'
CMOS is a memory device that holds its information as long as a voltage is
applied.
PC's use a battery for the voltage.