Keyboard works in Dos but not windows XP


D

DJW

A friend had me come over to her place and asked me to look at her
computer. She uses XP and was typing in MS Works word processing
document. All of a sudden the keyboard stopped working and the number
lock light was on but the mouse worked. I hooked up another keyboard
and the same thing as in dead. I restarted held down F10 and went into
the Bios and saw an Error 0210: Stuck Key 44. But I was able to move
around the screen and do things with the keyboard so it can’t be dead.
Is the Error of the stuck key just showing that I had held down F10 or
is there a mapping of the keyboard were I can figure out which key is
44?
She got this computer when XP was sort of new. They did not give her
an XP installer CD. Instead the HP manual tells you to run in HP Tools
(forgot exact name) a restore application. I ran it and did a
reinstall of the keyboard driver. Still not able to input using the
keyboard.
When she bought the computer they said all the OS installation stuff
was on the hard drive and no installer CD was needed. As another
question here doesn’t she deserve for just a shipping fee the actual
windows XP CD because obviously she bought the HP desktop computer
alone with a license to run XP?
 
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S

Shenan Stanley

DJW said:
A friend had me come over to her place and asked me to look at her
computer. She uses XP and was typing in MS Works word processing
document. All of a sudden the keyboard stopped working and the
number lock light was on but the mouse worked. I hooked up another
keyboard and the same thing as in dead. I restarted held down F10
and went into the Bios and saw an Error 0210: Stuck Key 44. But I
was able to move around the screen and do things with the keyboard
so it can’t be dead. Is the Error of the stuck key just showing
that I had held down F10 or is there a mapping of the keyboard were
I can figure out which key is 44?
She got this computer when XP was sort of new. They did not give her
an XP installer CD. Instead the HP manual tells you to run in HP
Tools (forgot exact name) a restore application. I ran it and did a
reinstall of the keyboard driver. Still not able to input using the
keyboard.
When she bought the computer they said all the OS installation stuff
was on the hard drive and no installer CD was needed. As another
question here doesn’t she deserve for just a shipping fee the actual
windows XP CD because obviously she bought the HP desktop computer
alone with a license to run XP?

Your HP problem is better answered by HP.

Where, in all that, did you show the keyboard worked in DOS? The BIOS is
not DOS.

What type of keyboard (USB? PS/2? Bluetooth?)
Have you tried a different type of keyboard in a different port?
What about the on-screen keyboard?

Safe Mode?

BartPE boot CD?
 
D

DJW

Your HP problem is better answered by HP.

Where, in all that, did you show the keyboard worked in DOS? The BIOS is
not DOS.

What type of keyboard (USB? PS/2? Bluetooth?)
Have you tried a different type of keyboard in a different port?
What about the on-screen keyboard?

Safe Mode?

BartPE boot CD?

It’s PS/2 I did tried it in the mouse port and no I have not tried
safe mode. When it works in what I thought was Dos because I went
further in screens than the one that was up after I held down F10. It
looked like a DOS screen to me colored background with text that you
needed to move around in with the keyboard. My bad maybe not yet in
DOS I guess. Just proved that it was not a physically bad keyboard. I
tried an old PC (PS/2 with same din plug type) keyboard that I know
works too same results.
 
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S

Shenan Stanley

DJW said:
A friend had me come over to her place and asked me to look at her
computer. She uses XP and was typing in MS Works word processing
document. All of a sudden the keyboard stopped working and the
number lock light was on but the mouse worked. I hooked up another
keyboard and the same thing as in dead. I restarted held down F10
and went into the Bios and saw an Error 0210: Stuck Key 44. But I
was able to move around the screen and do things with the keyboard
so it can’t be dead. Is the Error of the stuck key just showing
that I had held down F10 or is there a mapping of the keyboard were
I can figure out which key is 44?
She got this computer when XP was sort of new. They did not give her
an XP installer CD. Instead the HP manual tells you to run in HP
Tools (forgot exact name) a restore application. I ran it and did a
reinstall of the keyboard driver. Still not able to input using the
keyboard.
When she bought the computer they said all the OS installation stuff
was on the hard drive and no installer CD was needed. As another
question here doesn’t she deserve for just a shipping fee the actual
windows XP CD because obviously she bought the HP desktop computer
alone with a license to run XP?

Shenan said:
Your HP problem is better answered by HP.

Where, in all that, did you show the keyboard worked in DOS? The
BIOS is not DOS.

What type of keyboard (USB? PS/2? Bluetooth?)
Have you tried a different type of keyboard in a different port?
What about the on-screen keyboard?

Safe Mode?

BartPE boot CD?
It’s PS/2 I did tried it in the mouse port and no I have not tried
safe mode. When it works in what I thought was Dos because I went
further in screens than the one that was up after I held down F10.

It looked like a DOS screen to me colored background with text that
you needed to move around in with the keyboard. My bad maybe not
yet in DOS I guess. Just proved that it was not a physically bad
keyboard. I tried an old PC (PS/2 with same din plug type) keyboard
that I knowworks too same results.

Try a USB keyboard.

It is entirely possible you have a bad PS/2 port. The mouse port is not the
same. The mouse/keyboard ports cannot be swapped in terms of PS/2 - one is
mouse and one is keyboard and there is not much you can do about it (so a
keyboard will not work in a mouse port and a mouse will not work in the
keyboard port with PS/2.)

DOS is an operating system, where you can type full words/sentences - so it
sounds like you were (as you said) in the system BIOS. You likely did not
get to fully test out the keyboard there - as I doubt there is a place where
you can type this:

abcdefghijklmnopqrstuvwxyz
ABCDEFGHIJKLMNOPQRSTUVWXYZ
1234567890
`-=[]\;',./
[email protected]#$%^&*()_+{}|:"<>?

.... and see the results like you see above - which is what I suggest you
type.

So, again - please try a USB keyboard (with all PS/2 keyboards disconnected)
in Windows and - if you can - a command prompt and safe mode.
 

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