Windows Vista shutting down

[Guest]

I have had a new Dell XPS M1210 for several weeks and so far it has shutdown
and restarted three times (to quickly to read the white type on blue
background) and twice when the following message displayed: "A problem has
been detected & Windows has been shutdown to prevent damage" etc. It
continues on & says to check various things like sufficent disk space etc
then lists the following Tech Information:
***STOP: Ox0000007E. (OxC000008F.Ox8D68BFF5.Ox831A86F4.Ox831A83F0).
Any ideas what causes this and how to fix?? Thanks

 

[Richard Urban]

Go to Computer | Properties | Advanced System Settings | Advanced | Startup
and Recovery

Remove the check from "Automatically Restart"

Please see:

http://support.microsoft.com/kb/313050

http://support.microsoft.com/kb/321637


--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!

 

[Malke]

I have had a new Dell XPS M1210 for several weeks and so far it has shutdown
and restarted three times (to quickly to read the white type on blue
background) and twice when the following message displayed: "A problem has
been detected & Windows has been shutdown to prevent damage" etc. It
continues on & says to check various things like sufficent disk space etc
then lists the following Tech Information:
***STOP: Ox0000007E. (OxC000008F.Ox8D68BFF5.Ox831A86F4.Ox831A83F0).
Any ideas what causes this and how to fix?? Thanks

Although this Knowledge Base article is for XP, the causes may help you:

http://support.microsoft.com/default.aspx/kb/330182/

Basically this error can be caused by hardware or by bad drivers. Did
you change anything? Add hardware? Update drivers? if yes, then whatever
you changed is probably the culprit. If you don't think you changed
anything, since this is a brand-new machine call Dell tech support.


Malke

 

[R. C. White]

Hi, Av8or.

In your case, Av8or, since it is a new Dell computer, you probably should
contact Dell Tech Support for specific instructions.

To get time to read that blue screen (We call it the BSOD, "Blue Screen of
Death!"), you need to change a default setting for Vista (same as Win2K and
WinXP). Most computer users learn early that many computer problems are
momentary glitches and can be cleared by simply turning the computer off and
back on. So, Microsoft has set the default action for "what to do when
there is a system error" to "Automatically restart". That's fine for
newbies and does solve many problems. But when the problem persists, we are
left with no clue as to what is causing it - unless we learn how to read the
Error Log.

The standard fix is easy - after you find the place to do it. Click Start |
Control Panel | System | Advanced system settings. Then, on the Advanced
tab, under Startup and Recovery, click Settings. Here is the screen we've
been looking for. Under System failure, there is a line that says
"Automatically restart" and it probably has a checkmark in it. Remove the
checkmark and OK all the way out.

The next time your computer fails, it will still shutdown and display the
BSOD. But it will halt there and wait for you to press the Reset button on
your computer hardware. This will give you all the time you need to copy
down the Stop Code and other pertinent information, which you can then post
(verbatim) here, and some guru (probably not me!) will be able to interpret
those codes and point you in the right direction.

I'm glad that you did finally get the Stop 7E information. Here is one good
place to start to find the solution:
http://aumha.org/a/stop.htm

Here is a short excerpt from that site:
0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
(Click to consult the online MSDN article.)
A system thread generated an exception which the error handler did not
catch. There are numerous individual causes for this problem, including
hardware incompatibility, a faulty device driver or system service, or some
software issues. Check Event Viewer (EventVwr.msc) for additional
information.


Good luck. Post back if you need further guidance.

RC
--
R. C. White, CPA
San Marcos, TX
(e-mail address removed)
Microsoft Windows MVP
(Running Windows Live Mail beta in Vista Ultimate x64)

 

[Mike Hall - MVP]

Did this error start after you installed new hardware or updated drivers for
existing hardware?

I have had a new Dell XPS M1210 for several weeks and so far it has
shutdown
and restarted three times (to quickly to read the white type on blue
background) and twice when the following message displayed: "A problem has
been detected & Windows has been shutdown to prevent damage" etc. It
continues on & says to check various things like sufficent disk space etc
then lists the following Tech Information:
***STOP: Ox0000007E. (OxC000008F.Ox8D68BFF5.Ox831A86F4.Ox831A83F0).
Any ideas what causes this and how to fix?? Thanks

--


Mike Hall
MS MVP Windows Shell/User
http://msmvps.com/blogs/mikehall/

 

[Guest]

Hi Mike, It started only after installing some software like Skype and a
large Flight Planning (aviation) program, but I have not installed any new
hardware
Barry

 

[Guest]

Hi Malke
Have only installed some software etc, so if it happens again I will have to
call dell
Thanks for your input
Barry

 

[Guest]

Hi RC
Thanks a million for all the info, i will check it out and and make the
changes and see how it all works then
Cheers Barry

 

[Guest]

Hi richard
Thanks I have done that so will see what happens now
Cheers Barry

 

[Guest]

Interesting to read about shutdown problems with Dell XPS M1210

I have a 2 week old unit and just hard my 4th blue screen. Error message
tells me that it is a problem with the inbuilt Logitech webcam and that a
solution is available on the Logitech website. Of course the Logitech
website does not list OEM webcam products and so this solution angle failed.

Used Vista device manager to look at the driver for "Quickcam for Dell
Notebooks" and try to get an online driver update. Comes back with the
message that the the system has the current driver. So no luck with this
angle.

Anyone else had this problem?