Gina said:
I have a laptop with vista, about 6 months old. It does not want to
completely shutdown. it will restart right as it gets to the black screen to
completely shut down. I have not downloaded anything and don't know of any
changes that I have made. I see that some people have had the same problems.
Did any one ever get a solution to the problem? It has been going on for
about a month.
<copied>
Symptoms:
1) the computer stops responding (hangs). When this symptom occurs, a
teal or black screen may be displayed.
2) The computer does not turn off when you receive the "It is now safe
to turn off your computer" message.
3) An error message is displayed on the screen.
Causes:
1) Faulty or incompatible device drivers.
2) System services that either do not respond correctly or send busy
request messages to the system.
3) Faulty or incompatible programs
Solution:
1) Use Task Manager to Identify the Cause of the Shutdown Behavior. Use
Task Manager to determine the programs that are currently running on the
computer. For each program that is listed in Task Manager, manually quit
the program, and then shut down and restart the computer to test if the
shutdown problem is resolved.
2) Undo Any Recent Changes to the Computer. If the shutdown behavior
occurs immediately after you make a change to the computer (for example,
you install or upgrade either a program, a service, or hardware that has
device drivers), undo the last change that you made.
3) Use Safe Mode and Boot log* to Identify the Cause of the Shutdown
Behavior. When you start your computer in safe mode, only a minimal set
of essential drivers and services is loaded. Safe mode is a useful
diagnostic tool to use when you want to identify and resolve problems
that are caused by faulty drivers, programs, or services that start
automatically. If the computer shuts down correctly when it is in safe
mode, restart the computer in safe mode, and then open the boot log
file, and then make a note of the devices and services that did not load
when you started your computer in safe mode.
