shut down computer

[Lilium]

I have just started to have problems with shutting down my computer. After
clicking on shutdown a dark screen comes up, there is a square with several
colours in it and Form 1 written under it. The screen also tells me that I
still have a programme running (but I don't) I can shut down from this page
and that's what I have been doing. How do I get rid of this problem please.
If someone can help perhaps they may also be able to tell me why this has
happen in the first place. Thanks

 

[housetrained]

Close all programmes. Press Ctrl alt del. Click on start task manager. Have
a good look round.

 

[Richard Urban]

You **DO** have something running - even though you may not have actively
started it. Think malware!

Find out what it is and uninstall/eliminate the offending program. It could
be in the form of a service or process also.

--

Regards,

Richard Urban
Microsoft MVP Windows Shell/User

 

[Lilium]

Close all programmes. Press Ctrl alt del. Click on start task manager. Have
a good look round.

Thank you John the West Ham fan. (e-mail address removed)

I did as you advised and found the problem, it is now resolved. Lilium

Also thank you to all who kindly offer their help