Windows Vista and Epson Stylus Photo 960 printer

[Guest]

This is regarding Windows Vista Home Premium 32-bit and an Epson Stylus Photo
960 printer. This is an expensive printer and only a year old.

I bought Vista mainly because I thought my peripherals would be supported.
The Epson web site says that my printer is supported "out-of-the-box." See
the following link:

http://www.epson.com/cgi-bin/Store/...okie=yes&type=highlights&noteoid=86150#inkjet

As it turns out, there is no driver support for this printer in Vista.
Contacting Epson, I got the runaround with them saying that a fully
functional driver is included in the Vista box, which, obviously it is not.

Can you please escalate this to the appropriate level for resolution? There
are alot of very angry Epson customers with various printer models in this
line who are getting exactly the same runaround.

Failing that, how do I get a refund for my retail copy of Vista?

 

[Malke]

This is regarding Windows Vista Home Premium 32-bit and an Epson Stylus Photo
960 printer. This is an expensive printer and only a year old.

I bought Vista mainly because I thought my peripherals would be supported.
The Epson web site says that my printer is supported "out-of-the-box." See
the following link:

http://www.epson.com/cgi-bin/Store/...okie=yes&type=highlights&noteoid=86150#inkjet

As it turns out, there is no driver support for this printer in Vista.
Contacting Epson, I got the runaround with them saying that a fully
functional driver is included in the Vista box, which, obviously it is not.

Can you please escalate this to the appropriate level for resolution? There
are alot of very angry Epson customers with various printer models in this
line who are getting exactly the same runaround.

Failing that, how do I get a refund for my retail copy of Vista?

Unfortunately, no one reading this newsgroup can "escalate this" for
you. This is a peer-to-peer public newsgroup. While some MS employees
occasionally post here, the vast majority of posters are volunteers who
do not work for the company.

You would need to escalate the situation with Epson and/or with
Microsoft directly. I would start with Epson and try to get a
higher-tier support person. Have exact text of error messages available
if there are any, or at least a very clear description of the problem
and what you are doing and why you think there is no driver support. And
no, I don't have an answer for you - sorry.

Windows Vista Solution Center - Contacts
http://support.microsoft.com/default.aspx/windowsvista

Malke

 

[Guest]

Malke,

Thanks for your response.

I was hoping that an Employee in the Windows group would come across this
post. Some employees peruse the communities as part of their customer
involvement requirements.

 

[Alan Morris [MSFT]]

Hi, I am a volunteer in this newsgroup because I give a gosh tooting darn
about printing. Just because I work at Microsoft on the spooler team is
just a plus for me and you as a community.

I forwarded your concern to the Epson people who have MS provided email
accounts as well as a Program Manager who will forward on to someone who
works directly with Epson. This is either a mistake on Epson's website, or
Epson truly thought they had included this model in the product.

Hopefully this driver is complete and they can include it on Windows Update
and move the name to the Windows Update list on the Epson website.


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Guest]

Thanks Alan,

If you could check back on this from titme to time, I'd certainly appreciate
it.

Regards,
Abe

 

[Alan Morris [MSFT]]

You already have the answer!

From: Masumi (Seiko Epson)

Sent: Tuesday, February 13, 2007 10:54 AM

To: Alan Morris; Epson Printing Team;

Subject: RE: Windows Vista and Epson Stylus Photo 960 printer

Hello Alan

Is there a compatible driver or is this an error?

It is an error of our home page.

Stylus Photo 960 will probably be supported by our custom driver. I will
confirm the launch schedule by tomorrow. Additionally I will request to
change our web site.

Thank you

Macky


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Abe]

You already have the answer!

From: Masumi (Seiko Epson)

Sent: Tuesday, February 13, 2007 10:54 AM

To: Alan Morris; Epson Printing Team;

Subject: RE: Windows Vista and Epson Stylus Photo 960 printer

Hello Alan


It is an error of our home page.

Stylus Photo 960 will probably be supported by our custom driver. I will
confirm the launch schedule by tomorrow. Additionally I will request to
change our web site.

Thank you

Macky

Hi Alan,

Would you please forward my email address to Masumi (Seiko Epson) so
he can respond to me personally about their custom driver
availability?

Thanks,
Abe
(former MS employee in the Windows Server, and IIS groups).

 

[Alan Morris [MSFT]]

just in from Epson

I will confirm the launch schedule by tomorrow.

Additionally I will request to change our web site.

Our Epson Web site has been updated. "Stylus Photo 960" was deleted. We are
going to launch "Stylus Photo 960 Vista printer drivers (only 32 bit)"
around Middle of April 2007.

Thank you

Macky


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Guest]

Hi,

My question is why did you guys come out with "Easy Print" for 64bit and are
not going to make a driver for 64bit? I don't understand it. I would
appriate a reply to this.

Thanks,
--
John

just in from Epson

I will confirm the launch schedule by tomorrow.

Additionally I will request to change our web site.

Our Epson Web site has been updated. "Stylus Photo 960" was deleted. We are
going to launch "Stylus Photo 960 Vista printer drivers (only 32 bit)"
around Middle of April 2007.

Thank you

Macky


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Hi Alan,

Would you please forward my email address to Masumi (Seiko Epson) so
he can respond to me personally about their custom driver
availability?

Thanks,
Abe
(former MS employee in the Windows Server, and IIS groups).

 

[Alan Morris [MSFT]]

No clue on this one. You will need to ask Epson.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Hi,

My question is why did you guys come out with "Easy Print" for 64bit and
are
not going to make a driver for 64bit? I don't understand it. I would
appriate a reply to this.

Thanks,
--
John

just in from Epson

I will confirm the launch schedule by tomorrow.

Additionally I will request to change our web site.

Our Epson Web site has been updated. "Stylus Photo 960" was deleted. We
are
going to launch "Stylus Photo 960 Vista printer drivers (only 32 bit)"
around Middle of April 2007.

Thank you

Macky


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

On Tue, 13 Feb 2007 11:00:33 -0800, "Alan Morris [MSFT]"

You already have the answer!

From: Masumi (Seiko Epson)

Sent: Tuesday, February 13, 2007 10:54 AM

To: Alan Morris; Epson Printing Team;

Subject: RE: Windows Vista and Epson Stylus Photo 960 printer

Hello Alan

Is there a compatible driver or is this an error?

It is an error of our home page.

Stylus Photo 960 will probably be supported by our custom driver. I
will
confirm the launch schedule by tomorrow. Additionally I will request to
change our web site.

Thank you

Macky

Hi Alan,

Would you please forward my email address to Masumi (Seiko Epson) so
he can respond to me personally about their custom driver
availability?

Thanks,
Abe
(former MS employee in the Windows Server, and IIS groups).

 

[Hugh Wyn Griffith]

John,

"You guys" is wrong if you mean Alan as part of Epson. Alan is not but
has a line into them and the bit in his message is a quote although for
some reason only part of it is flagged as a quote in my OLR.

 

[Guest]

I hear you. I did try calling Epson and they only tell me the standard stuff
because these guys one talks to are first level support. And I am sure you
know that routine. They told me that Epson does not have a driver what they
were not clear about is whether Epson or Microsoft included a drive in any of
the 64bit OS. Vista or XP. So any one that has some sort of in of any kind
is better than the answer I got. I could have gotten the same answer just
going to Epson's USA site and looking for myself.

 

[Hugh Wyn Griffith]

You might consider asking Alan again but in different terms.

 

[Abe]

I will confirm the launch schedule by tomorrow.

Our Epson Web site has been updated. "Stylus Photo 960" was deleted. We are
going to launch "Stylus Photo 960 Vista printer drivers (only 32 bit)"
around Middle of April 2007.

Thank you

Macky

Email sent to support at Epson on May 11th 2007

I was told by an Epson employee who goes by the name of Masumi
(nickname is Macky) who sits in the Epson printing team at Microsoft
in Redmond that the 32-bit Vista printer driver for the 960 stylus
photo printer was scheduled to be posted on the Epson website in
April.

So far the driver hasn't been posted. Would you please check into this
and let me know when and where the driver is?

Thanks,

Abe Klagsbrun

 

[Alan Morris [MSFT]]

I pinged Epson again. We might get an answer today.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Abe]

I pinged Epson again. We might get an answer today.
Thanks Alan

 

[Abe]

I pinged Epson again. We might get an answer today.

Hi Alan,

Any response from Epson yet?

 

[Alan Morris [MSFT]]

nothing.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[MansterRock]

Alan

Any progress on the drivers for the Epson Stylos Photo 960?

I have been waiting patiently to break the seal on my Vista Ultimate
and install and have been monitoring this thread for some months now.

I have already tried epson support and they just have no idea. It
seems that if it's not on the call script and you go out box when
asking for help they have no way to handle exceptions.

I have a lot of ink supplies for the 960, so if it's not going to
work, I will have to use them up and ditch the printer before I
install Vista.

Thanks.

-Manny

 

[Vern Stump]

Alan

Any progress on the drivers for the Epson Stylos Photo 960?

I have been waiting patiently to break the seal on my Vista
Ultimate
and install and have been monitoring this thread for some months
now.

I have already tried epson support and they just have no idea. It
seems that if it's not on the call script and you go out box when
asking for help they have no way to handle exceptions.

I have a lot of ink supplies for the 960, so if it's not going to
work, I will have to use them up and ditch the printer before I
install Vista.

Thanks.

-Manny

Epson site below has Vista drivers.

http://www.epson.com/cgi-bin/Store/...=22403490&infoType=Downloads&platform=Windows