Windows shutting down plz

[Guest]

I just got my comp back from being worked on, and it is still shutting down.
It then reboots immediately, and i get the same message. I would like to be
able to tell comp techs what is wrong with it since they havent found the
problem. Thanks. The message is as follows..and its always both of them.
C:\Docume ~1\user ~1\Locals ~1\Temp\WER6c49.dir00\mini062207-01.dmp
C:\Docume ~1\user ~1\Locals ~1\Temp\WER6c49.dir00\sysdata.xml

any help would be appreciated..and yes, i just got this back maybe 3 hours
ago, i have only installed Everquest and they reinstalled windows.

 

[Brian A.]

I just got my comp back from being worked on, and it is still shutting down.
It then reboots immediately, and i get the same message. I would like to be
able to tell comp techs what is wrong with it since they havent found the
problem. Thanks. The message is as follows..and its always both of them.
C:\Docume ~1\user ~1\Locals ~1\Temp\WER6c49.dir00\mini062207-01.dmp
C:\Docume ~1\user ~1\Locals ~1\Temp\WER6c49.dir00\sysdata.xml

any help would be appreciated..and yes, i just got this back maybe 3 hours
ago, i have only installed Everquest and they reinstalled windows.

If the problem was present before installing Everquest, take it back and have them
repair it to it's proper functionality without paying another red cent. If it
happened after your install of Everquest you could try:

How to start the System Restore tool at a command prompt in Windows XP
http://support.microsoft.com/kb/304449/

Or before attempting the above:

How to perform a clean boot in Windows XP
http://support.microsoft.com/kb/310353/en-us

How to perform advanced clean-boot troubleshooting in Windows XP
http://support.microsoft.com/kb/316434/en-us

How to troubleshoot by using the System Configuration utility in Windows XP
http://support.microsoft.com/kb/310560/en-us

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

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