Windows Picture and Fax Viewer problem

[Paula]

Posted this in another forum earlier, but got no response.

I run XP Pro, McAfee Security suite, keep system updated and scanned for
bugs/etc weekly.

Problem: when I open a picture with Win Pic and Fax Viewer, there are
several pictures attached to the one I am trying to open. These were pics
that came from an email several months ago, and were deleted at the time.
When I open a picture with any other program, there are no add'l pics
attached to it. The type of pic I try to open makes no difference.

I have searched for files with the label on the 'extra' pics but nothing
comes up. I have gone through all files visually with pictures in them, but
cannot find these 8 pictures. I also cannot locate the win pic & fax viewer
file to see if they are somehow attached to this function.

Any suggestions appreciated.

 

[John Inzer]

Posted this in another forum earlier, but got no response.

I run XP Pro, McAfee Security suite, keep system updated and scanned
for bugs/etc weekly.

Problem: when I open a picture with Win Pic and Fax Viewer, there are
several pictures attached to the one I am trying to open. These were
pics that came from an email several months ago, and were deleted at
the time. When I open a picture with any other program, there are no
add'l pics attached to it. The type of pic I try to open makes no
difference.
I have searched for files with the label on the 'extra' pics but
nothing comes up. I have gone through all files visually with
pictures in them, but cannot find these 8 pictures. I also cannot
locate the win pic & fax viewer file to see if they are somehow
attached to this function.
Any suggestions appreciated.

===============================
You are seeing Temporary Internet Files.

If you wish to recover these pictures...navigate
to your Temporary Internet Files folder.

C:\Documents and Settings\>username<\
Local Settings\Temporary Internet Files

If you cannot find the folder it may be hidden...
open any folder and go to...Tools / Folder Options /
View tab...Tick..."Show Hidden Files and Folders /
Apply / OK. Now try again to find the folder.

===

If you wish to eliminate the files...read the following.

Running Disk Cleanup to delete Temporary
Internet Files may help:

(310312) Description of the Disk Cleanup
Tool in Windows XP
http://support.microsoft.com/?kbid=310312

Also the following article explains how to
empty the Temporary Internet Files folder:

(260897) How to Delete the Contents of the
Temporary Internet Files Folder
http://support.microsoft.com/?kbid=260897

And...if you use MS Outlook...the following
info previously posted by Yves Alarie may
be useful:

Files downloaded from the internet or e-mail,
may be in a subfolder of your Temporary
Internet Files folder.

The folder name will start with OLK and
there will be a number after OLK. The easiest
way to find this folder is to search for OLK*
and once found open it and see if the files
are there.

Click on Start and Search and then:
All files and folders
More advanced options
Search system folders
Search hidden files and folders
Search subfolders

In the top textbox "All or part..."
type in exactly this OLK*
and click search

This search will take a while but should
return all folders starting with OLK.

Open the folders, change the view to
Thumbnails and see if the unwanted files are
there. If so, just select them and delete. They
will go to your Recycle bin, delete them from
there also. Or, hold the Shift key down when
you delete them in order to prevent them from
going into your Recycle bin.

--

John Inzer
MS Picture It! -
Digital Image MVP

Digital Image
Highlights and FAQs
http://support.microsoft.com/ph/695

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[Paula]

I have done all that were suggested. I do disk clean up regularly as part
of my maintenance, but repeated it again.

The pics - which I don't want!- are nowhere to be found. OLK* located a
couple files, but these particular pics were not there. And I did include
the advanced options in the search.



They appear to be 'attached' to the win pic & fax viewer function. They do
not occur with any other picture viewing program.

Can I get to the win p&f viewer program and see if there are somehow
attached there??? I have been unable to get that function to come up so I
can search it.

 

[John Inzer]

I have done all that were suggested. I do disk clean up regularly as
part of my maintenance, but repeated it again.

The pics - which I don't want!- are nowhere to be found. OLK*
located a couple files, but these particular pics were not there. And I
did include the advanced options in the search.



They appear to be 'attached' to the win pic & fax viewer function. They do
not occur with any other picture viewing program.

Can I get to the win p&f viewer program and see if there are somehow
attached there??? I have been unable to get that function to come up
so I can search it.

==================================
There are no files saved in the WP&F viewer
which is not a program...it is the shimgvw.dll file...
it simply displays the contents of an open folder.

Once again...the files you are seeing are
Temporary Internet Files...when they are deleted
you will no longer see them.

Did you navigate to the Temporary Internet Files
folder and delete the contents?

Did you follow the instructions in the following
article?

(260897) How to Delete the Contents of the
Temporary Internet Files Folder
http://support.microsoft.com/?kbid=260897

--

John Inzer
MS Picture It! -
Digital Image MVP

Digital Image
Highlights and FAQs
http://support.microsoft.com/ph/695

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[Michael J. Mahon]

==================================
There are no files saved in the WP&F viewer
which is not a program...it is the shimgvw.dll file...
it simply displays the contents of an open folder.

Once again...the files you are seeing are
Temporary Internet Files...when they are deleted
you will no longer see them.

Did you navigate to the Temporary Internet Files
folder and delete the contents?

Did you follow the instructions in the following
article?

(260897) How to Delete the Contents of the
Temporary Internet Files Folder
http://support.microsoft.com/?kbid=260897

Does WP&F viewer automatically look inside .zip archives?

Some online services automatically zip multiple pictures into
an archive, and name it with the name of one of the pictures (plus
..zip).

If the .zip file was saved, but ".zip" is not being displayed
because it is a "recognized" file type, it might produce this
puzzling effect.

Another good reason to change the Windows default to *not* suppress
"known" file suffixes!

BTW, anyone with a broadband connection can afford to delete all
temporary internet files each time the browser exits. Select that
default behavior by checking the appropriate box in the list under
"Security" in the "Advanced" Internet Options pane--then you'll
never have to worry about a buildup of "temporary" internet files
again.

-michael

"The wastebasket is our most important design
tool--and it's seriously underused."

 

[Yves Alarie]

I don't think you followed all instructions provided by John Inzer.
Try following this again:

If these are files were downloaded from or e-
mail, they may be in a subfolder of your Internet temporary files. The
folder
name will start with OLK and there will be a number after OLK. The easiest
way to find this folder it is to search for OLK* and once found open it and
see if the
files are there.
Click on Start and Search and then
All files and folders
More advanced options
Search system folders
Search hidden files and folders
Search subfolders
In the top textbox "All or part..." type in exactly this
OLK*
and click search
This search will take a while but should return all
folders starting with
OLK.
Open the folders, change the view to Thumbnails and see
if the unwanted
files are there. If so, just select them and delete. They
will go to your Recycle bin, delete them from there also. Or, hold the Shift
key down when you delete them in order to prevent them from going into your
Recycle bin.

 

[Paula]

Yes, I did, in fact, follow the info left earlier re: temp files. I found
OLK files, but none were the ones that keep popping up. Everything re: temp
files that was posted earlier was followed. Temp files are cleared from my
system every week in the normal way at any rate. This problem has been
going on for several months.

I will try to find the zip files that Michael refrenced.

 

[Yves Alarie]

Then you really have a very obscure problem.
The posted solutions given to you have always worked before. So we now have
to think harder about what the problem could be.
Sorry about not being able to provide more help.

 

[Guest]

Just a thought, but if you try letting Picasa search your whole pc for
pictures, it might perhaps throw some light on where these pictures actually
reside. Picasa seems to have an alarming ability to turn up things thought
to have gone long ago, and also to find all the gifs etc in the temp etc
folders, and to be completely oblivious of who's account they are actually
stored in.

Worth a try?

Also, if by some peculiar chance these pics have become attached to the
viewer dll, can she not be given a new dll and delete the old one, just to
make sure?

Regards,

S

 

[Paula]

What/where is Picasa?

And thanks, Yves, for the help. I think you are right - maybe it's a ghost
file!

 

[Gord Dibben]

Try a 'net search on "picasa"

You will get your answer to where/what.


Gord Dibben MS Excel MVP

 

[John Inzer]

What/where is Picasa?

=====================
I don't think Picasa is your answer
but you may want to give it a try.

Picasa2
http://picasa.google.com/

Personally, I find the following freebie
useful for eliminating temp files.

CCleaner
http://www.ccleaner.com/

--

John Inzer
MS Picture It! -
Digital Image MVP

Digital Image
Highlights and FAQs
http://support.microsoft.com/ph/695

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[Yves Alarie]

I agree, I don't think Picasa will find anything but it is free and a nice
thing to have.
Strange that we cannot get a solution.
Will see you in a few weeks. Leaving for a trip to Dubai and the Kingdom of
Oman tomorrow.

 

[John Inzer]

I agree, I don't think Picasa will find anything but it is free and a
nice thing to have.
Strange that we cannot get a solution.
Will see you in a few weeks. Leaving for a trip to Dubai and the
Kingdom of Oman tomorrow.

=============================
Wow! Have a safe and enjoyable trip...
See you when you return.

--

John Inzer
MS Picture It! -
Digital Image MVP

Digital Image
Highlights and FAQs
http://support.microsoft.com/ph/695

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[Guest]

Picasa is one of Google's many tools: if you already have the google
toolbar, you may already be using Desktop search to index your pc for easy
file finding: Picasa does a similar thing for your pictures, but also seems
to include other user accounts, whereas DS has a different index for each
user.

Nobody came back on the idea of getting a new dll file?

Also Paula, you haven't really described what you mean by unwanted pictures
being 'attached' to pictures that you open. What exactly do you see on
screen when you open a picture? Do you mean that you see two or more
pictures side by side (very odd): or do you mean that when you press the
forward and back buttons you see other pictures?

The other pictures that you see with these buttons are the next images in
the same folder. If you have opened an image from an email: this is not yet
stored as an image in your normal filing system (so don't trust your email
prog to store images you particularly like) so it opens in a temp folder.
That folder will almost always have a few images from websites in it: even
if you clean it out regularly there will still be page art, gifs, logos, etc
from any web site you have visited since you last cleaned out, and even
clean out programs are often set to leave the most recent items, as a
default. Thus, if you have say, a 'home page' on the web, or another page
that you frequently visit, that has any images in it, you will almost always
see these images when you open a picture from an email and then click the
forward or back button. Thus every time you open your 'home page', the
'same' images will be back in your temp folder.

This may all be obvious to you all, but it has not been explicitly stated so
here it is for what its worth.

S

 

[John Inzer]

Nobody came back on the idea of getting a new dll file?

================================
The following command will force a reinstall...
and it may be worth a try.

Go to...Start / Run and type
(or copy/paste):

regsvr32 /i shimgvw.dll
(yes, the space after the 2 and the space
after the i is required)

Press...Enter...

You should see a dialog box that says:
DllRegisterServer and DllInstall in shimgvw.dll succeeded

However...as I previously stated....there are no
files saved in the WP&F viewer which is not a
program...it is the shimgvw.dll file...it simply displays
the contents of an open folder.

--

John Inzer
MS Picture It! -
Digital Image MVP

Digital Image
Highlights and FAQs
http://support.microsoft.com/ph/695

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[Paula]

The pictures are always the same - some junk that came thru from a 'friend'.
When I open an attached picture to an email with
the win P&F Viewer, the one I open comes up. Then if I use the forward
button, it goes to a file with elephant_en at the top with
a box in which is an ad for free animations for your email by IncrediMail
with moving elephant, then next pict is box with 6 animal and
picture heads in it advertising free emoticons for your webmail, the next 9
pictures are of people looking stupid. Altogether there are
11 'frames' added on to every picture attachment opened with w p&f v and
they are the same 11 frames.. I don't want to save them,
did not save them at any time, and cannot find them anywhere on my system.
I know they are here somewhere, but they are not in any
temporary file that I can find. I've cleaned out all temp files. I've gone
through at the pictures on my system, I've even gone through the
program files and looked at pictures/graphics associated with the programs.

If they are in the same folder, where is this folder???? Is it the temp
folder everyone has talked about?

I have no web page, and sites I regularly go to does not have these pictures
on them. I know these unwanted images come from an
email received months ago.






forward again to

 

[John Inzer]

The pictures are always the same - some junk that came thru from a
'friend'. When I open an attached picture to an email with
the win P&F Viewer, the one I open comes up. Then if I use the
forward button, it goes to a file with elephant_en at the top with
a box in which is an ad for free animations for your email by
IncrediMail with moving elephant, then next pict is box with 6 animal
and picture heads in it advertising free emoticons for your webmail, the
next 9 pictures are of people looking stupid. Altogether there are
11 'frames' added on to every picture attachment opened with w p&f v
and they are the same 11 frames.. I don't want to save them,
did not save them at any time, and cannot find them anywhere on my
system. I know they are here somewhere, but they are not in any
temporary file that I can find. I've cleaned out all temp files. I've
gone through at the pictures on my system, I've even gone
through the program files and looked at pictures/graphics associated with
the
programs.
If they are in the same folder, where is this folder???? Is it the
temp folder everyone has talked about?

===================================
Once again...the unwanted images are in your

Temporary Internet Files folder<

C:\Documents and Settings\>username<\
Local Settings\Temporary Internet Files

If you cannot find the folder it may be hidden...
open any folder and go to...Tools / Folder Options /
View tab...Tick..."Show Hidden Files and Folders" /
Apply / OK. Now try again to find the folder.

More info:

(260897) How to Delete the Contents of the
Temporary Internet Files Folder
http://support.microsoft.com/?kbid=260897


--

John Inzer
MS Picture It! -
Digital Image MVP

Digital Image
Highlights and FAQs
http://support.microsoft.com/ph/695

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[Paula]

And one more time - I -did- deletion of temp files as shown in the link from
microsoft. I clicked the box to delete offline stuff. I then sent an email
with a pictur attached that I have not opened for 4 years. Crap pics are
still attached.

I went to local settings/user/tempfiles (with hidden files shown) and
manually deleted all temp and temporary files. Repeated email to self -
pics still there.

Really, I am familiar with the deletion of temp file procedure and have done
it MANY times with the same result.

I also did the reinstall of dll as suggested. Same result.

 

[Paula]

And one more time - I -did- deletion of temp files as shown in the link from
microsoft. I clicked the box to delete offline stuff. I then sent an email
with a pictur attached that I have not opened for 4 years. Crap pics are
still attached.

I went to local settings/user/tempfiles (with hidden files shown) and
manually deleted all temp and temporary files. Repeated email to self -
pics still there.

Really, I am familiar with the deletion of temp file procedure and have done
it MANY times with the same result.

I also did the reinstall of dll as suggested. Same result.