M
Mick
I have a colegue that need s me to help him via remote assistance.
It has been set up OK, or so it seemed. However, although we can send each
other messages, when he requests assitance and we go through the various
messages it times out and presents the message "Remote Assistance connection
could not be established because the remote host name could not be resolved.
Please try again".
Can anyone give me a clue as to what I need to do to correct this.
What I find strange is that if I request remote assistance my colegue is
able to work on my PC.
Kind Regards
Mick
It has been set up OK, or so it seemed. However, although we can send each
other messages, when he requests assitance and we go through the various
messages it times out and presents the message "Remote Assistance connection
could not be established because the remote host name could not be resolved.
Please try again".
Can anyone give me a clue as to what I need to do to correct this.
What I find strange is that if I request remote assistance my colegue is
able to work on my PC.
Kind Regards
Mick