Windows Mail set up

[Loreta]

I have set up Windows Mail but, for some reason, I can't get the password
right for the incoming server. I have tried everything to try to figure out
what the heck is going wrong by checking my old computer. All of the
settings are correct, but when it asks me for authentication, it won't accept
my password.

Is there some way to change it on my old computer so that I can receive the
emails from my "cogeco" account on my laptop as well (or instead)?

 

[Gary VanderMolen]

After it asks you for the password, click Cancel. Then you should get an
error message. Right-click on your error message, copy, then paste it
into a reply here.
We can't do much troubleshooting without the complete error message.

 

[Loreta]

Here's the error message:

Account: 'pop.cogeco.ca', Server: 'pop.cogeco.ca', Protocol: POP3, Server
Response: '-ERR authentication failed', Port: 110, Secure(SSL): No, Server
Error: 0x800CCC90, Error Number: 0x800CCC92

 

[Gary VanderMolen]

If you are sure you are you are entering the correct username and
password, one possible cause for that error is account corruption.
One thing you should try as a quick fix is to delete that corrupted
mail account, restart Windows Mail, then recreate that account.

If that doesn't fix it, more drastic measures will have to be taken.
Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://get.live.com/wlmail/overview

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm