Windows Mail Security login problem

[ronanth]

Every time I open my Windows Mail, a 'Windows Security' pop-up asks me to
confirm my user name and password. I keep entering these, but it keeps
reappearing. This has only started today! Also, I have two email addresses,
and have tried sending emails one to the other, but not receiving them. Using
Windows Vista Home Premium, ISP is mypostoffice.co.uk Any ideas, please?

 

[Gary VanderMolen]

First, test your password by logging in to webmail.

If that works, it proves you have the correct username and password.
A likely reason for the username/password failing is account corruption.
One thing you should try as a possible quick fix is to delete that corrupted
mail account, restart Windows Mail, then recreate that account.

If that doesn't fix it, more drastic measures will have to be taken.
Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://download.live.com/wlmail

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm