Windows Mail insists on trying to do dialup

[S.W. Anderson]

I have configured e-mail in Windows versions going back to Windows for
Workgroups, for a Palm III, for Linux installs. I've never had trouble like
this.

I am trying to set up POP3 with ATT. I have all the settings, taken off the
excellently functioning XP box practically beside my new Vista-runing PC. I
have doublechecked those settings at ATT's help page.

From my very first few minutes with Windows Mail, it has insisted on trying
to connect through dial-up. In the connection pop-up, no service shows to
select. (In earlier attempts, I got an error message complaining about no
service selected). In the configuration settings, I have checked for
Windows Mail to automatically find my Internet connection; to never dial up.
Nevertheless, it tries to dial up, every (expletive omitted) time. Or else
it just sits there and does nothing.

I am running AVG Antivirus Free with e-mail scanning turned off. I have
given Windows Mail an exception in Windows Firewall, which is the only
firewall running.

Perversely enough, when I first fired this new PC up, it went online at the
first opportunity and registered Vista (which was fine). Strangely, the new
box works with other PC's on the LAN (designated private, oddly, so other
PC's can find it). But what's a real kick in the pants is that I accessed
newsgroups, including this one, with a single, no-hassle click.

Like a bad penny, the popup that insists on trying to connect via dialup
just popped trying to do that as I'm typing this message. If I mess around
in its boxes when it can't connect, it crashes Windows Mail and I have to
use the Task Manager to send it back to its evil lair. At one point, I tried
to create a new Internet connection.

Any help that doesn't send me to ATT for settings I already have and have
entered properly into Windows Mail would be greatly appreciated.

 

[Gary VanderMolen]

When you go to Tools, Accounts, select the ATT mail account,
Properties, Connection, what do you see there?

 

[mac]

I have configured e-mail in Windows versions going back to Windows for
Workgroups, for a Palm III, for Linux installs. I've never had trouble like
this.

I am trying to set up POP3 with ATT. I have all the settings, taken off
the excellently functioning XP box practically beside my new Vista-runing
PC. I have doublechecked those settings at ATT's help page.

From my very first few minutes with Windows Mail, it has insisted on
trying to connect through dial-up. In the connection pop-up, no service
shows to select. (In earlier attempts, I got an error message complaining
about no service selected). In the configuration settings, I have
checked for Windows Mail to automatically find my Internet connection; to
never dial up. Nevertheless, it tries to dial up, every (expletive
omitted) time. Or else it just sits there and does nothing.

I am running AVG Antivirus Free with e-mail scanning turned off. I have
given Windows Mail an exception in Windows Firewall, which is the only
firewall running.

Perversely enough, when I first fired this new PC up, it went online at
the first opportunity and registered Vista (which was fine). Strangely,
the new box works with other PC's on the LAN (designated private, oddly,
so other PC's can find it). But what's a real kick in the pants is that I
accessed newsgroups, including this one, with a single, no-hassle click.

Like a bad penny, the popup that insists on trying to connect via dialup
just popped trying to do that as I'm typing this message. If I mess around
in its boxes when it can't connect, it crashes Windows Mail and I have to
use the Task Manager to send it back to its evil lair. At one point, I
tried to create a new Internet connection.

Any help that doesn't send me to ATT for settings I already have and have
entered properly into Windows Mail would be greatly appreciated.

Go to tools>accounts>Select your account>properties>connection tab>remove
the checkmark from "always connect using">apply/OK

 

[Khani]

I tried this and no success. The Dial Up pops up and no outgoing mail at
all. I get incoming but cannot send any. The Firedog guys claim it is a DSL
cable problem but I have internet connection. Anymore help out there? Khani

 

[mac]

I tried this and no success. The Dial Up pops up and no outgoing mail at
all. I get incoming but cannot send any. The Firedog guys claim it is a
DSL
cable problem but I have internet connection. Anymore help out there?
Khani

Are you S.W. Anderson?

If not please start your own thread and explain all your problems with WM
fully. please include any error messages that you get via copy/paste.

 

[Guest]

Windows Mail sometimes gets its connection method from Internet Explorer,
so try this: Start Internet Explorer. Click on Tools, then Internet
Options,
then Connections, then the circle before Never dial a connection, then
Apply, then OK.

 

[Khani]

I did try this but when I got to the circle before Never dial a connection
there shows a dot inside the circle before Never dial a connection but I
cannot click or unclick. It looks lighter in color. How can I restore them
if remove was clicked?

 

[Guest]

That setting means dialup is not selected there, so you don't have to
change it. Sorry, I'm out of ideas.

 

[S.W. Anderson]

In the connection name I see my ATT e-mail address, below that my name. I
also see the hourglass, then after 30 seconds or so the properties sheet
goes pale and I go to Task Manager, where I see Windows Mail is "not
responding," so I have to kill the program. I think that's because it's
trying to connect with dial-up again, even though I've de-selected
everything in sight that would cause it to do that.

 

[S.W. Anderson]

Go to tools>accounts>Select your account>properties>connection tab>remove
the checkmark from "always connect using">apply/OK

I've done that and it didn't make a bit of difference. Thanks for the
suggestion, though.

 

[S.W. Anderson]

Are you S.W. Anderson?

If not please start your own thread and explain all your problems with WM
fully. please include any error messages that you get via copy/paste.

No, he's not S.W. Anderson, and it sounds as though his problem is similar
but not the same. I can't receive or send anything. But the dial-up script
is sure getting a workout.

 

[S.W. Anderson]

Windows Mail sometimes gets its connection method from Internet Explorer,
so try this: Start Internet Explorer. Click on Tools, then Internet
Options,
then Connections, then the circle before Never dial a connection, then
Apply, then OK.

"Windows Mail sometimes gets its connection method from Internet Explorer,"

That's what Windows Mail says it's supposed to always do. IE itself has no
trouble connecting using the existing DSL connection. I long ago went
through WM's configuration settings AND IE's, de-selecting everything to do
with dial-up. So that has already been done.

Thanks for the suggestion.

 

[S.W. Anderson]

Windows Mail sometimes gets its connection method from Internet Explorer,
so try this: Start Internet Explorer. Click on Tools, then Internet
Options,
then Connections, then the circle before Never dial a connection, then
Apply, then OK.

I just went back and doublechecked in IE. Under the proxy group of settings
midway down the properties sheet the radio button for "Never connect using
dial-up" (I think it says) is selected, but that and the whole group is
grayed out.

 

[Gary VanderMolen]

The response you are seeing is probably due to a corrupted mail account.
Delete that mail account, restart Windows Mail, then recreate the account.

 

[Gary VanderMolen]

What you are seeing in IE is proper.
Your Windows Mail account is likely corrupt and need to be regenerated.

 

[S.W. Anderson]

The response you are seeing is probably due to a corrupted mail account.
Delete that mail account, restart Windows Mail, then recreate the account.

(snip)

----

Gary, I went into Device Manager and disabled the software modem. I then
deleted the ATT account, as you suggested, and created a new one. For the
first time, WinMail did not go for dial-up, instead finding the broadband
connection. I had to work through a couple of error messages, then got mail
to send. Then, hallelujah, I received e-mail.

Thanks for your assistance and that of Mac and Robert Miles.

swa

 

[Guest]

(snip)

----

Gary, I went into Device Manager and disabled the software modem. I then
deleted the ATT account, as you suggested, and created a new one. For the
first time, WinMail did not go for dial-up, instead finding the broadband
connection. I had to work through a couple of error messages, then got
mail to send. Then, hallelujah, I received e-mail.

Thanks for your assistance and that of Mac and Robert Miles.

swa

You're welcome.

 

[Gary VanderMolen]

Good to hear that worked out for you.