Windows mail has stopped sending and receiving emails.

[Guest]

I upgraded to Vista a few weeks ago, and was doing just fine.

Today, Windows Mail stopped sending and receiving emails!
ISP says all good;
Microsoft offered either to charge me to let me talk to someone OR transfer
me to HP for free for their assistance (the tranfer of my call was all that
was free);
HP free couldn't resolve, but offered to transfer me to pay for assistance.

Internet is working just fine.

Any suggestions?
Thanks.

 

[Julian]

I upgraded to Vista a few weeks ago, and was doing just fine.

Today, Windows Mail stopped sending and receiving emails!
ISP says all good;
Microsoft offered either to charge me to let me talk to someone OR
transfer
me to HP for free for their assistance (the tranfer of my call was all
that
was free);
HP free couldn't resolve, but offered to transfer me to pay for
assistance.

Internet is working just fine.

Any suggestions?

It may be your AV software.

Are you using McAfee or Norton?

 

[Guest]

Norton.

It may be your AV software.

Are you using McAfee or Norton?

 

[Julian]

Norton.

That is an infamous can of worms,
supplied by computer manufacturers because they have been bribed,
and should be got rid of as soon as possible and replaced by
antivirus software that actually works with Vista such as...

http://www.avast.com/eng/avast_4_home.html

 

[Guest]

Julian, AND TO EVERYONE ELSE...
I removed the Norton program from my computer and email is now working
again!!!
Thank you; thank you!