Windows Mail conflicts with TrendMicro Antivirus software (?)

[Ron Weinberger]

Hi,
My new Dell XPS 1330 with Windows Vista Ultimate was purchased with
TrendMicro antivirus installed. All worked reasonably well until automatic
updates installed for TrendMicro and I installed Windows Service Pack 1.
Windows Mail stopped working shortly after with error message 0x800CCC15
after send /receive is pressed. Also, after trying again, sometimes error
message 0x800CCC19 comes up. This is not a problem with my POP server as I
can send and receive on my other computer running XP. The Vista computer
was restored to prior to the updates but the problem persisted. Dell support
finally disabled TrendMicro and called this a fix, and suggested that I buy
Norton antivirus. Maybe I should, but I've already bought a 3 year
subscription to TrendMicro as recommended by Dell in their sales website, so
I'm reluctant to do that. Also, it worked before so I think it may be a
Windows problem. Any answers/ comments?

Ron

 

[Bruce Hagen]

Your subject should be reversed. TrendMicro conflicts with WinMail.

What is the complete error message? Can I assume it mentions a time-out or
lack of activity? Please post it.

**Do not** waste your money on anything made by Symantec, AKA Norton. Do not
waste it on McAfee.

The first thing you want to try is removing e-mail scanning in TM.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs, slows down sending and receiving, and
causes a multitude of problems such as time-outs, account setting changes
and has even been responsible for lose of messages. Your up-to-date A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

Note that for some AV programs, it may be necessary to uninstall the program
and reinstall in Custom Mode and opt out of e-mail scanning when the option
arises.

If all else fails, chalk the three year contract with TM as a learning
experience and download a /good/ anti-virus program like Avast which is
better, IMO, and free.

Choose Custom Installation and under Resident Protection, uncheck: Internet
Mail and Outlook/Exchange.

Avast:
http://www.avast.com/eng/download-avast-home.html

 

[DL]

I'd have thought that if TrendMicro is really conflicting with Mail, Trend
would have released a fix, and if as you state you purchased the
subscription, then Trend would be the people to seek support from.

 

[Guest]

Trend, Norton, and McAfee have been very reluctant to even admit
that their antivirus programs even cause problems in Windows Mail,
much less put any effort into fixing them. Since you have a subscription
with Trend, they should at least pay more attention to any complaints
you send them about it, especially if you tell them you are thinking
about uninstalling their program and installing some other antivirus
program instead. If the Trend antivirus program offers you any way
to send them such complaints, I suggest that you use it before you
plan to uninstall the program.

In the complaint, you could suggest that they try running their program
and Windows Mail on the same machine, with a rather high percentage
of viruses in the incoming mail and incoming newsgroup posts, to see
if this decreases the time required to see such errors.

Also suggest that they try it on both a machine with the Vista SP1
update and one without it, in case that makes a difference.

 

[Gary VanderMolen]

Any frequent reader of this newsgroup would know that Trend Micro
causes problems with Windows Mail (as do most Norton and McAfee
security products). It's not that there is something wrong with Vista,
it is more an issue of the antivirus programmers taking illegal shortcuts,
which often doesn't show up until an update comes along. Most of the
other antivirus vendors had no problem making their products compatible
with Vista. If you don't want to spend any more money on this, download
and install one of the compatible free choices:

AVG free edition:
http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
or
Avast free edition:
http://www.avast.com/eng/download-avast-home.html

With either of those, during the install phase you must select custom
install, and then deselect the email scanning option.

 

[Ron Weinberger]

Sorry, this is the first time I became aware that there was such a group.
I'm learning about how this works by trial and (mostly) error. The "help"
file is kind of sketchy. To comment or reply to question, do you just go to
'Reply Group' as I'm trying now? What about the message asking about
'communities features' and sending this 'reply to the entire newsgroup'?
Again, sorry about my ignorance.

 

[...winston]

Looks like 'reply to group worked'..and all the way from somewhere around here
http://maps.live.com/?v=2&where1=North Battleford, Saskatchewan, Canada&encType=1

Your IP Address: 65.87.229.98
http://www.geobytes.com/IpLocator.htm?GetLocation

Your posting properties
<qp>
X-Newsreader: Microsoft Windows Mail 6.0.6001.18000
X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6001.18000
Message-ID: <[email protected]>
Newsgroups: microsoft.public.windows.vista.mail
</qp>

 

[Gary VanderMolen]

Yes, use "Reply Group". You can safely ignore the other stuff.