Windows keeps crashing

[Guest]

I just refomated my PC the other day and reinstalled all my drivers and
updates for everything including windows and norton and for some reason now
the PC is rebooting all of a sudden on it's own. I can't figure out why, but
I get an report for a solution that doesn't really help me. Is there a way of
isolating this problem?

This is the error I get when the computer restarts:

Error caused by a device driver

Thank you for sending an error report to Microsoft.

Error report summary

Error type : Windows stop error (A message appears on a blue screen with
error code information)
Solution available? : No (see Next steps)
What does this error mean? : Windows has encountered an error from which it
cannot recover and needs to restart
Cause : Unknown device driver
Computer symptoms : A message appears on a blue screen with error code
information (for example: e.g. 0x0000001E, KMODE_EXCEPTION_NOT_HANDLED)
Additional steps for you to take : Important: Please continue to send error
reports so analysts at Microsoft can study and try to correct the problem as
quickly as possible

Information about this error

You received this message because a device driver installed on your computer
caused the Windows operating system to stop unexpectedly. This type of error
is referred to as a "stop error." A stop error requires you to restart your
computer.

Next steps

We have analyzed your error report and at this time are unable to determine
the exact cause of the error. However, Microsoft will continue to analyze
this error report to try to determine the specific cause of the error. If we
are able to find the cause and correct it, and you encounter the same
problem, you will receive an updated response that includes instructions for
resolving the problem.

Article ID : 10
Last Review : December 21, 2005
Revision : 2.0

Additional Technical Information

How to Troubleshoot Hardware and Software Driver Problems in Windows XP
(Q322205)

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resolutions to this problem as they are identified.

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[Lanwench [MVP - Exchange]]

In

I just refomated my PC the other day and reinstalled all my drivers
and updates for everything including windows and norton and for some
reason now the PC is rebooting all of a sudden on it's own. I can't
figure out why, but I get an report for a solution that doesn't
really help me. Is there a way of isolating this problem?

When you installed, what hardware was connected? Should be only your
keyboard, mouse, and monitor.
Do you have access to the event logs? What's the exact error in the blue
screen?

 

[Guest]

One of newly installed drivers is not compatable with the device, can you
boot in safe mode ? if you can then you could uninstall devices and slowly
determine the problem.

Hope that helps ?

 

[Guest]

This is what the event log shows:

Error code 1000007e, parameter1 c0000005, parameter2 f49de168, parameter3
f6cd1bf0, parameter4 f6cd18ec.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

 

[Guest]

These are the same devices I have been using for a while. The only reason I
reformated was because I had to much stuff in the computer and occasionally
like to start the computer from scratch. I've done this a few times with no
problems. It's kinda. The only devices I have are bluetooth adapter,
microphone, and external harddrive. None of these need drives since they are
plug and play. The only devices I have inside the PC is a Creative Live Sound
Card, Nvidia Geforce 6800 GT and that's it.

 

[Gerry Cornell]

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties. Hardware,
Device Manager. If yes what is the Device Error code?

Try Start, Run, type "sigverif.exe" without quotes and hit OK. What drivers
are listed as unsigned? Disregard those which are not checked.



--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Gerry Cornell]

Jaime

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click
on the My Computer icon on the Desktop and select Properties,
Advanced, StartUp and Recovery, System Failure and uncheck
box before Automatically Restart.

Do not re-enable automatic restart on system failure until you have
resolved the problem. Check for variants of the Stop Error message.

A full copy of the report rather than a partial copy always helps.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Double click the button and close Event
Viewer. Now start your message (email) and do a paste into the body of
the message. This will paste the info from the Event Viewer Error Report
complete with links into the message. Make sure this is the first paste
after exiting from Event Viewer.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Lanwench [MVP - Exchange]]

In

This is what the event log shows:

Error code 1000007e, parameter1 c0000005, parameter2 f49de168,
parameter3 f6cd1bf0, parameter4 f6cd18ec.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

And what hardware was connected when you installed Windows, as per my other
question?

 

[Guest]

Well the hardware were all connected to the PC when windows was installed.

 

[Guest]

OK I don't see any yellow question marks and the unsigned drivers are
tcpip.sys and a3d.dll

 

[Gerry Cornell]

On my system tcpip.sys is digitally signed. For some reason a3d.dll
is recorded as not installed.

Try Start, Run, type "sfc /scannow" without quotes and hit Enter.

Description of Windows XP and Windows Server 2003 System
File Checker (Sfc.exe)
http://support.microsoft.com/default.aspx?scid=kb;en-us;310747

After doing this reboot the computer,


--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~