Computer Randomly restarting!

[Guest]

hello.

for some reason when ever I surf on the Internet(well it is usually on the
Internet) my computer starts to restart randomly. I have a anti spyware and
anti virus but they did not detect anything harmful.

Also when I reported my error to Microsoft's error reporting, the following
was information was given

Problem report summary

Problem type
Windows stop error (a message appears on a blue screen with error code
information)

Solution available?
No.

What does this problem mean?
Windows has encountered a problem it cannot recover from and it needs to be
restarted

Cause
Unknown

Computer symptoms
A message appears on a blue screen with error code information (for
example: 0x0000001E, KMODE_EXCEPTION_NOT_HANDLED)

Additional steps for you to take
Please continue to send problem reports so analysts at Microsoft can study
and try to correct the problem as quickly as possible

 

[Frank Saunders, MS-MVP OE/WM]

hello.

for some reason when ever I surf on the Internet(well it is usually on the
Internet) my computer starts to restart randomly. I have a anti spyware
and
anti virus but they did not detect anything harmful.

Also when I reported my error to Microsoft's error reporting, the
following
was information was given

Problem report summary

Problem type
Windows stop error (a message appears on a blue screen with error code
information)

Solution available?
No.

What does this problem mean?
Windows has encountered a problem it cannot recover from and it needs to
be
restarted

Cause
Unknown

Computer symptoms
A message appears on a blue screen with error code information (for
example: 0x0000001E, KMODE_EXCEPTION_NOT_HANDLED)

Additional steps for you to take
Please continue to send problem reports so analysts at Microsoft can study
and try to correct the problem as quickly as possible

Do a thorough check for malware, following all of the steps at one of these
Web pages.
Help with malware:
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing Messenger Plus, whose ads for
malware don't identify the malware as such and try to convince you that you
owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
of.

 

[Gary S. Terhune]

While you really need to perform an in-depth malware analysis, as Frank
suggested, the first thing that comes to my mind when a machine reboots
spontaneously is overheating (dirt, bad fan), loose RAM modules, or a power
supply glitch.

 

[Ken Blake, MVP]

for some reason when ever I surf on the Internet(well it is usually on the
Internet) my computer starts to restart randomly.

Random rebooting is very often a hardware issue--overheating, flaky
power supply, or bad RAM.

I would start by opening the case, and blowing out any accumulated
dust with a can of compressed air (do not use a vacuum cleaner). That
could solve an overheating problem.

 

[Ron Martell]

hello.

for some reason when ever I surf on the Internet(well it is usually on the
Internet) my computer starts to restart randomly. I have a anti spyware and
anti virus but they did not detect anything harmful.

Open Control Panel - System - Advanced and click on the Settings
button in the Startup and Recovery (bottom) section.

In the Statup and Recovery window click on the checkbox for
"Automatically restart" to clear. Then click on Apply and/or OK as
needed to exit.

That should put an end to the restarts. However they may be replaced
by Blue Screen Of Death STOP errors and the machine may then halt,
requiring a manual power off and restart.

If this does happen then the contents of the BSOD, especially the STOP
code, all 4 of the parameters, and any file or module names mentioned
will be a direct clue as to the underlying cause of the problem. Post
that information back here.

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2008)
On-Line Help Computer Service
http://onlinehelp.bc.ca
Syberfix Remote Computer Repair

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."

 

[Gary S. Terhune]

Vacuum cleaner works fine, as long as you use the exhaust port, <s>.

 

[Ken Blake, MVP]

Vacuum cleaner works fine, as long as you use the exhaust port, <s>.

Yes, vacuum cleaners work fine. However, the risk of zapping
electronic components via static electricity is always present. That's
why vacuum cleaners should never be allowed near the insides of
computers.

 

[Gary S. Terhune]

Yeah, I can see that. For myself I live where static is a prominent part of
life. I get zapped every time I get out of a car when it grounds through me,
and I don't wear shoes in the house specifically to prevent static buildup.
I just naturally tend to be careful about it, grounding things every which
way.

Besides, I never let that vacuum nozzle get too near the electronic
components, even if it is a plastic attachment. I got an Electrolux, don't
need to.

Anyway, enough of jerking your chain, <w>.

 

[Ken Blake, MVP]

Yeah, I can see that. For myself I live where static is a prominent part of
life. I get zapped every time I get out of a car when it grounds through me,
and I don't wear shoes in the house specifically to prevent static buildup.
I just naturally tend to be careful about it, grounding things every which
way.

Care is always good to use, but I prefer to avoid any risk at all.
That's why I think blowing with canned air is always safer.

Besides, I never let that vacuum nozzle get too near the electronic
components, even if it is a plastic attachment. I got an Electrolux, don't
need to.

Anyway, enough of jerking your chain, <w>.

Not a problem. ;-)

 

[Guest]

...... thanks everyone I will try all suggestions. by the way is the vacuum
cleaner a good idea??! <--I dont want to by one of those dust of sprays for
my pc.

 

[Gary S. Terhune]

Not really. The can of compressed air is well worth the cost.

 

[Guest]

nope! I don't have any malware, spyware, or adware. next I'll try to clean my
PC.
also, if I want to ground my self i must touch the case of the PC correct???

 

[Gary S. Terhune]

Yeah. Grab hold of the metal chassis and don't let go. (When I need both
hands, I lean by bare arm on the chassis.) Or, get a grounding wrist strap.

 

[R. McCarty]

You can get a small computer brush that you can use to remove dust &
the accumulated "Gunk" that appears on Fan blades. I wouldn't use a
commercial vacuum inside a PC. The suction level is such that it could
and might pull components on the motherboard loose. You wouldn't
want to use a concentrator nozzle as that would increase the suction
or the standard brush attachment ( Static Electricity ). Really you just
want to dislodge the dust and then use a can of compressed air to get
it outside the cabinet. One thing that's important is to remove the front
cover as the largest portion of clogging will be found there. This is a
"Delicate" operation as you can inadvertently break the clips that hold
the faceplate onto the case. If you aren't comfortable working inside
the PC, I'd take it to a local PC shop and have them do a cleanup.

Using a Thermal monitoring program, such as SpeedFan is a good idea
as you can tell from noticeable increases in temps that the PC needs a
physical cleanup.

 

[Ken Blake, MVP]

..... thanks everyone I will try all suggestions. by the way is the vacuum
cleaner a good idea??!

No, it's not. It's very dangerous. As I said earlier in this thread
"the risk of zapping electronic components via static electricity is
always present. That's why vacuum cleaners should never be allowed
near the insides of computers."

I dont want to by one of those dust of sprays for
my pc.

Please do. They are inexpensive and far safer.

 

[Guest]

THANKS EVERYONE!!

No, it's not. It's very dangerous. As I said earlier in this thread
"the risk of zapping electronic components via static electricity is
always present. That's why vacuum cleaners should never be allowed
near the insides of computers."




Please do. They are inexpensive and far safer.

 

[Ken Blake, MVP]

THANKS EVERYONE!!

You're welcome. Glad to help.