Windows Installer starts

[Kathy R]

I have Outlook 2000 and Windows 2000 with service pack 4.

When I launch Outlook the Windows Installer also starts
up. It works to cancel the Windows Installer but this is
quite annoying. How can I stop the installer from
launching?

 

[George Hester]

Run detect and repair with your Office 2000 CD-ROM in the drive. But make sure by looking at the options that were chosen and installed when you installed Microsoft Office 2000 that none have run from the Network. Done by Start | Settings | Control Panel | Add\Remove | choose Microsoft Office | Change | choose Reinstall or Detect and Repair (with the Microsoft Office 2000 CD-ROM in the drive). What is happening is that the installer thinks something has been broken and wants the Office CD-ROM in the drive so that it can fix the issue. Restore shortcuts.

 

[Kathy R.]

Thanks George. What you suggested makes sense and I did
try it. Unfortunately it didn't solve the problem.
While the repair was running I got the following
Error "Error 1919. Error configuring ODBC data source:MS
Access Database, ODBC error 6: Component not found in the
registry. Verify that the file MS Access Database exists
and that you can access it."

Since I could successfully launch Access and open a
database, I chose Ignore.

When the repair finished, I rebooted and launched Outlook
and the Installer ran again.

Any other ideas?

-----Original Message-----
Run detect and repair with your Office 2000 CD-ROM in the

drive. But make sure by looking at the options that were
chosen and installed when you installed Microsoft Office
2000 that none have run from the Network. Done by Start |
Settings | Control Panel | Add\Remove | choose Microsoft
Office | Change | choose Reinstall or Detect and Repair
(with the Microsoft Office 2000 CD-ROM in the drive).
What is happening is that the installer thinks something
has been broken and wants the Office CD-ROM in the drive
so that it can fix the issue. Restore shortcuts.message news:[email protected]...

 

[George Hester]

That is your problem. I told you the installer thinks something is broken and when you tried detect\repair you now know what it is. I would go over to the Access newsgroup tell them your error and see if they have any ideas to fix it. You fix that issue so that detect\repair runs entirely without error you will fix that installer issue. Also when you start Outlook and get the installer issue you really should have the Office CD-ROM in the drive and see if you can let it "see" the CD-ROM and pick up what it needs. But you still need to address the OBDC issue.