WINDOWS INSTALLER PREPARING TO INSTALL POPS UP WHEN OPENING MS PRG

[Guest]

I recently updated my wifes computer and installed IE 7.0 thinking she might
like the simpler layout better. Well she hated it just like me. I
uninstalled it per the instructions and had problems aftward. Every time I
opened an IE brower or Outlook Express it would take forever. I tried
re-installing IE 6.0 after removing it and it wouldn't install saying there
was a newer version. Her e-mail was also not spell checking which I saw was
the same download as IE 6.0. I did a system restore going back to before the
updates and re-downloading all but IE 7. Now every time I open any Microsoft
program ie: any Office 2007 program, Outlook Express or Internet explorer it
pops up with the "Windows Installer, preparing to install. I can't get it to
stop and if I click on cancel the program won't load. Please advise how I
can fix this? I think it's the IE 6 install that keeps trying to install.

 

[Ramesh, MS-MVP]

Rick,

You can verify that using the Windows Event log.

Click Start, Run and type eventvwr.msc
Select the "Application" log
Look for the recent entries with the source column containing "MsiInstaller"
Double-click the entry for more details.
It may show the product name for which the installation/repair took place

================================================
Sample entry
================================================
Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 11729
Date: 4/13/2007
Time: 11:30:21 AM
Description:
Product: Windows Live Messenger -- Configuration failed.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 35 37 31 37 30 30 46 {571700F
0008: 30 2d 44 42 39 44 2d 34 0-DB9D-4
0010: 42 33 41 2d 42 30 33 44 B3A-B03D
0018: 2d 33 35 41 31 34 42 42 -35A14BB
0020: 35 39 33 39 46 7d 2c 20 5939F},
0028: 31 36 30 32 1602
================================================

In some cases, the application name may not be available, but the ProductCode will be available. You can then map the ProductCode with the actual product name using the steps listed in this article:

Windows Installer: Dealing with installation failures:
http://www.winhelponline.com/articles/68/1/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I recently updated my wifes computer and installed IE 7.0 thinking she might
like the simpler layout better. Well she hated it just like me. I
uninstalled it per the instructions and had problems aftward. Every time I
opened an IE brower or Outlook Express it would take forever. I tried
re-installing IE 6.0 after removing it and it wouldn't install saying there
was a newer version. Her e-mail was also not spell checking which I saw was
the same download as IE 6.0. I did a system restore going back to before the
updates and re-downloading all but IE 7. Now every time I open any Microsoft
program ie: any Office 2007 program, Outlook Express or Internet explorer it
pops up with the "Windows Installer, preparing to install. I can't get it to
stop and if I click on cancel the program won't load. Please advise how I
can fix this? I think it's the IE 6 install that keeps trying to install.

 

[Guest]

I have a very similar problem...I installed Office 2007 and encountered the
blue screen error message. I cleared that and un-installed Office 2007 (with
the Add/Remove Program utility) and then did a system restore back to before
I installed Office 2007. Now anytime I start up ANY Microsfot program (IE 7,
MS Works, etc.) I get the exact same message. Like Rick, if I Cancel, the
system gets hung up, the Windows Installer box remains, and the program I
tried to start up doesn't open. I then have to go into Task Manager to end
the program as well as cancel the Window Installer.

Ideas to fix?

Rick,

You can verify that using the Windows Event log.

Click Start, Run and type eventvwr.msc
Select the "Application" log
Look for the recent entries with the source column containing "MsiInstaller"
Double-click the entry for more details.
It may show the product name for which the installation/repair took place

================================================
Sample entry
================================================
Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 11729
Date: 4/13/2007
Time: 11:30:21 AM
Description:
Product: Windows Live Messenger -- Configuration failed.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 35 37 31 37 30 30 46 {571700F
0008: 30 2d 44 42 39 44 2d 34 0-DB9D-4
0010: 42 33 41 2d 42 30 33 44 B3A-B03D
0018: 2d 33 35 41 31 34 42 42 -35A14BB
0020: 35 39 33 39 46 7d 2c 20 5939F},
0028: 31 36 30 32 1602
================================================

In some cases, the application name may not be available, but the ProductCode will be available. You can then map the ProductCode with the actual product name using the steps listed in this article:

Windows Installer: Dealing with installation failures:
http://www.winhelponline.com/articles/68/1/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I recently updated my wifes computer and installed IE 7.0 thinking she might
like the simpler layout better. Well she hated it just like me. I
uninstalled it per the instructions and had problems aftward. Every time I
opened an IE brower or Outlook Express it would take forever. I tried
re-installing IE 6.0 after removing it and it wouldn't install saying there
was a newer version. Her e-mail was also not spell checking which I saw was
the same download as IE 6.0. I did a system restore going back to before the
updates and re-downloading all but IE 7. Now every time I open any Microsoft
program ie: any Office 2007 program, Outlook Express or Internet explorer it
pops up with the "Windows Installer, preparing to install. I can't get it to
stop and if I click on cancel the program won't load. Please advise how I
can fix this? I think it's the IE 6 install that keeps trying to install.

 

[Ramesh, MS-MVP]

Checked the event logs, Salty?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I have a very similar problem...I installed Office 2007 and encountered the
blue screen error message. I cleared that and un-installed Office 2007 (with
the Add/Remove Program utility) and then did a system restore back to before
I installed Office 2007. Now anytime I start up ANY Microsfot program (IE 7,
MS Works, etc.) I get the exact same message. Like Rick, if I Cancel, the
system gets hung up, the Windows Installer box remains, and the program I
tried to start up doesn't open. I then have to go into Task Manager to end
the program as well as cancel the Window Installer.

Ideas to fix?

Rick,

You can verify that using the Windows Event log.

Click Start, Run and type eventvwr.msc
Select the "Application" log
Look for the recent entries with the source column containing "MsiInstaller"
Double-click the entry for more details.
It may show the product name for which the installation/repair took place

================================================
Sample entry
================================================
Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 11729
Date: 4/13/2007
Time: 11:30:21 AM
Description:
Product: Windows Live Messenger -- Configuration failed.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 35 37 31 37 30 30 46 {571700F
0008: 30 2d 44 42 39 44 2d 34 0-DB9D-4
0010: 42 33 41 2d 42 30 33 44 B3A-B03D
0018: 2d 33 35 41 31 34 42 42 -35A14BB
0020: 35 39 33 39 46 7d 2c 20 5939F},
0028: 31 36 30 32 1602
================================================

In some cases, the application name may not be available, but the ProductCode will be available. You can then map the ProductCode with the actual product name using the steps listed in this article:

Windows Installer: Dealing with installation failures:
http://www.winhelponline.com/articles/68/1/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I recently updated my wifes computer and installed IE 7.0 thinking she might
like the simpler layout better. Well she hated it just like me. I
uninstalled it per the instructions and had problems aftward. Every time I
opened an IE brower or Outlook Express it would take forever. I tried
re-installing IE 6.0 after removing it and it wouldn't install saying there
was a newer version. Her e-mail was also not spell checking which I saw was
the same download as IE 6.0. I did a system restore going back to before the
updates and re-downloading all but IE 7. Now every time I open any Microsoft
program ie: any Office 2007 program, Outlook Express or Internet explorer it
pops up with the "Windows Installer, preparing to install. I can't get it to
stop and if I click on cancel the program won't load. Please advise how I
can fix this? I think it's the IE 6 install that keeps trying to install.