Windows Installer Not Working

  • Thread starter Thread starter Dave
  • Start date Start date
D

Dave

My PC is not getting any updates to the Windows XP operating system.

I have tried doing a manual update via the MicrosoftUpdate Web site. Whether
I choose Express OR custom update I get the error [Error number: 0x800A0046].

The web page suggests the following
In Internet Explorer, on the Tools menu, click Internet Options.
Click the Security tab, click the Internet security zone icon, and then
click Custom Level.
In the Settings dialog box, scroll to the Miscellaneous section.
Under Userdata persistence , select Enable.
Click OK and when the security warning dialog box appears, click Yes.
All of which I have done but still I get the error and NO updates.

I have tried regsrv32 qmgr.dll & regsrv32 qmgrprxy.dll
both of which succesfully registered but did not fix the problem.

I have also noticed that the Windows installer does not work either.
Therefore I cannot install any new software using MSI.

I have tried re-registering the msiexec.exe with no effect. I have tried re
installing MSI version 3.1 & 4.5 with no effect.

I set up MSI logging and the error MSI is returning error 1601.

in my mind this is all suggesting some sort of security / policy issue......

On another forum I was advised to download and run the Windows Genine
Advantage Diagnostic Tool and to paste it's results in this forum.
These are the results of the tool:-
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: N/A
Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
Windows Product ID: 76487-OEM-2211906-00102
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {F608820B-CDF4-458D-9E4D-E493F063B1F1}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.40.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
FCEE394C-458-80070005_025D1FF3-344-80070005_025D1FF3-229-80070005_025D1FF3-230-1_025D1FF3-238-2
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A
Version: N/A

WGA Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.9.40.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
Microsoft Office Publisher 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics:
FCEE394C-458-80070005_025D1FF3-344-80070005_025D1FF3-229-80070005_025D1FF3-230-1_025D1FF3-238-2

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: H:\Documents and Settings\Dell\Local Settings\Application
Data\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details:
<GenuineResults><MachineData><UGUID>{F608820B-CDF4-458D-9E4D-E493F063B1F1}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1482476501-1801674531-725345543</SID><SYSTEM/><BIOS><SLPBIOS>Dell
System,Dell Computer,Dell System,Dell
System</SLPBIOS></BIOS><HWID>A27139470184406D</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT
Standard
Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File
Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll"
Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product
GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft
Office Enterprise
2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65235</Pid><PidType>14</PidType></Product><Product
GUID="{91120000-0019-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
Office Publisher
2007</Name><Ver>12</Ver><Val>979BB238A0B0260</Val><Hash>WU6EhCy8SvL1ZmdefuAWShU5qoY=</Hash><Pid>81613-304-6577442-62151</Pid><PidType>10</PidType></Product></Products><Applications><App
Id="15" Version="12" Result="103"/><App Id="16" Version="12"
Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19"
Version="12" Result="100"/><App Id="1A" Version="12" Result="103"/><App
Id="1B" Version="12" Result="103"/><App Id="44" Version="12"
Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA"
Version="12"
Result="103"/></Applications></Office></Software></GenuineResults>

Licensing Data-->
N/A

HWID Data-->
N/A

OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 1A90C:Dell Inc|1A90C:Microsoft Corporation
Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell
System

OEM Activation 2.0 Data-->
N/A

I have also enabled logging of the MSI tool to try and diagnose the problem.
This is a copy of the log from MSI:-

=== Verbose logging started: 05/08/2009 15:08:12 Build type: SHIP UNICODE
4.05.6001.00 Calling process: H:\WINDOWS\system32\msiexec.exe ===
MSI (c) (BC:94) [15:08:19:718]: Resetting cached policy values
MSI (c) (BC:94) [15:08:19:718]: Machine policy value 'Debug' is 0
MSI (c) (BC:94) [15:08:19:718]: ******* RunEngine:
******* Product:
H:\DOCUME~1\Dell\LOCALS~1\Temp\IXP377.TMP\iTunes.msi
******* Action:
******* CommandLine: **********
MSI (c) (BC:94) [15:08:19:718]: Machine policy value 'DisableUserInstalls'
is 0
MSI (c) (BC:94) [15:08:25:156]: SOFTWARE RESTRICTION POLICY: Verifying
package --> 'H:\DOCUME~1\Dell\LOCALS~1\Temp\IXP377.TMP\iTunes.msi' against
software restriction policy
MSI (c) (BC:94) [15:08:25:156]: SOFTWARE RESTRICTION POLICY:
H:\DOCUME~1\Dell\LOCALS~1\Temp\IXP377.TMP\iTunes.msi has a digital signature
MSI (c) (BC:94) [15:08:36:218]: SOFTWARE RESTRICTION POLICY:
H:\DOCUME~1\Dell\LOCALS~1\Temp\IXP377.TMP\iTunes.msi is permitted to run at
the 'unrestricted' authorization level.
MSI (c) (BC:94) [15:08:37:250]: Failed to connect to server. Error: 0x80070005

MSI (c) (BC:94) [15:08:37:265]: MainEngineThread is returning 1601
=== Verbose logging stopped: 05/08/2009 15:08:37 ===

The error MSI seems to be causing is Error 1601......!
 
[x-post to Windows Update newsgroup]

Error message when you visit the Windows Update Web site or the Microsoft
Update Web site: "0x800A0046":
http://support.microsoft.com/kb/910338/en-us

You may receive an error message when you search for available updates on
the Windows Update Web site or on the Microsoft Update Web site:
http://support.microsoft.com/?kbid=883821

What causes Error 0x800a0046
http://www.updatexp.com/0x800a0046.html

Last but not least...

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

And/or you could...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com

My PC is not getting any updates to the Windows XP operating system.

I have tried doing a manual update via the MicrosoftUpdate Web site.
Whether
I choose Express OR custom update I get the error [Error number:
0x800A0046].

The web page suggests the following
In Internet Explorer, on the Tools menu, click Internet Options.
Click the Security tab, click the Internet security zone icon, and then
click Custom Level.
In the Settings dialog box, scroll to the Miscellaneous section.
Under Userdata persistence , select Enable.
Click OK and when the security warning dialog box appears, click Yes.
All of which I have done but still I get the error and NO updates.

I have tried regsrv32 qmgr.dll & regsrv32 qmgrprxy.dll
both of which succesfully registered but did not fix the problem.

I have also noticed that the Windows installer does not work either.
Therefore I cannot install any new software using MSI.

I have tried re-registering the msiexec.exe with no effect. I have tried
re
installing MSI version 3.1 & 4.5 with no effect.

I set up MSI logging and the error MSI is returning error 1601.

in my mind this is all suggesting some sort of security / policy
issue......

On another forum I was advised to download and run the Windows Genine
Advantage Diagnostic Tool and to paste it's results in this forum.
These are the results of the tool:-
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: N/A
Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
Windows Product ID: 76487-OEM-2211906-00102
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {F608820B-CDF4-458D-9E4D-E493F063B1F1}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.40.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
FCEE394C-458-80070005_025D1FF3-344-80070005_025D1FF3-229-80070005_025D1FF3-230-1_025D1FF3-238-2
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A
Version: N/A

WGA Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.9.40.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
Microsoft Office Publisher 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics:
FCEE394C-458-80070005_025D1FF3-344-80070005_025D1FF3-229-80070005_025D1FF3-230-1_025D1FF3-238-2

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: H:\Documents and Settings\Dell\Local Settings\Application
Data\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details:
<GenuineResults><MachineData><UGUID>{F608820B-CDF4-458D-9E4D-E493F063B1F1}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1482476501-1801674531-725345543</SID><SYSTEM/><BIOS><SLPBIOS>Dell
System,Dell Computer,Dell System,Dell
System</SLPBIOS></BIOS><HWID>A27139470184406D</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT
Standard
Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File
Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll"
Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product
GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft
Office Enterprise
2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65235</Pid><PidType>14</PidType></Product><Product
GUID="{91120000-0019-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
Office Publisher
2007</Name><Ver>12</Ver><Val>979BB238A0B0260</Val><Hash>WU6EhCy8SvL1ZmdefuAWShU5qoY=</Hash><Pid>81613-304-6577442-62151</Pid><PidType>10</PidType></Product></Products><Applications><App
Id="15" Version="12" Result="103"/><App Id="16" Version="12"
Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19"
Version="12" Result="100"/><App Id="1A" Version="12" Result="103"/><App
Id="1B" Version="12" Result="103"/><App Id="44" Version="12"
Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA"
Version="12"
Result="103"/></Applications></Office></Software></GenuineResults>

Licensing Data-->
N/A

HWID Data-->
N/A

OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 1A90C:Dell Inc|1A90C:Microsoft Corporation
Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell
System

OEM Activation 2.0 Data-->
N/A

I have also enabled logging of the MSI tool to try and diagnose the
problem.
This is a copy of the log from MSI:-

=== Verbose logging started: 05/08/2009 15:08:12 Build type: SHIP
UNICODE
4.05.6001.00 Calling process: H:\WINDOWS\system32\msiexec.exe ===
MSI (c) (BC:94) [15:08:19:718]: Resetting cached policy values
MSI (c) (BC:94) [15:08:19:718]: Machine policy value 'Debug' is 0
MSI (c) (BC:94) [15:08:19:718]: ******* RunEngine:
******* Product:
H:\DOCUME~1\Dell\LOCALS~1\Temp\IXP377.TMP\iTunes.msi
******* Action:
******* CommandLine: **********
MSI (c) (BC:94) [15:08:19:718]: Machine policy value 'DisableUserInstalls'
is 0
MSI (c) (BC:94) [15:08:25:156]: SOFTWARE RESTRICTION POLICY: Verifying
package --> 'H:\DOCUME~1\Dell\LOCALS~1\Temp\IXP377.TMP\iTunes.msi' against
software restriction policy
MSI (c) (BC:94) [15:08:25:156]: SOFTWARE RESTRICTION POLICY:
H:\DOCUME~1\Dell\LOCALS~1\Temp\IXP377.TMP\iTunes.msi has a digital
signature
MSI (c) (BC:94) [15:08:36:218]: SOFTWARE RESTRICTION POLICY:
H:\DOCUME~1\Dell\LOCALS~1\Temp\IXP377.TMP\iTunes.msi is permitted to run
at
the 'unrestricted' authorization level.
MSI (c) (BC:94) [15:08:37:250]: Failed to connect to server. Error:
0x80070005

MSI (c) (BC:94) [15:08:37:265]: MainEngineThread is returning 1601
=== Verbose logging stopped: 05/08/2009 15:08:37 ===

The error MSI seems to be causing is Error 1601......!
Click to expand...
 
Go to run,type: msiexec /unregister Return to run,type: msiexec /regserver
Return to run,type: services.msc In msc,scroll to windows installer,double
click,
set to "auto start" from manual,then start service,exit msc.After,open
internet
options,settings,view objects,R.click on all microsoft listings (one at a
time),select:
update,close when thru.

Dave said:
My PC is not getting any updates to the Windows XP operating system.

I have tried doing a manual update via the MicrosoftUpdate Web site. Whether
I choose Express OR custom update I get the error [Error number: 0x800A0046].

The web page suggests the following
In Internet Explorer, on the Tools menu, click Internet Options.
Click the Security tab, click the Internet security zone icon, and then
click Custom Level.
In the Settings dialog box, scroll to the Miscellaneous section.
Under Userdata persistence , select Enable.
Click OK and when the security warning dialog box appears, click Yes.
All of which I have done but still I get the error and NO updates.

I have tried regsrv32 qmgr.dll & regsrv32 qmgrprxy.dll
both of which succesfully registered but did not fix the problem.

I have also noticed that the Windows installer does not work either.
Therefore I cannot install any new software using MSI.

I have tried re-registering the msiexec.exe with no effect. I have tried re
installing MSI version 3.1 & 4.5 with no effect.

I set up MSI logging and the error MSI is returning error 1601.

in my mind this is all suggesting some sort of security / policy issue......

On another forum I was advised to download and run the Windows Genine
Advantage Diagnostic Tool and to paste it's results in this forum.
These are the results of the tool:-
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: N/A
Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
Windows Product ID: 76487-OEM-2211906-00102
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {F608820B-CDF4-458D-9E4D-E493F063B1F1}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.40.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
FCEE394C-458-80070005_025D1FF3-344-80070005_025D1FF3-229-80070005_025D1FF3-230-1_025D1FF3-238-2
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A
Version: N/A

WGA Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.9.40.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
Microsoft Office Publisher 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics:
FCEE394C-458-80070005_025D1FF3-344-80070005_025D1FF3-229-80070005_025D1FF3-230-1_025D1FF3-238-2

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: H:\Documents and Settings\Dell\Local Settings\Application
Data\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details:
<GenuineResults><MachineData><UGUID>{F608820B-CDF4-458D-9E4D-E493F063B1F1}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1482476501-1801674531-725345543</SID><SYSTEM/><BIOS><SLPBIOS>Dell
System,Dell Computer,Dell System,Dell
System</SLPBIOS></BIOS><HWID>A27139470184406D</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT
Standard
Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File
Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll"
Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product
GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft
Office Enterprise
2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65235</Pid><PidType>14</PidType></Product><Product
GUID="{91120000-0019-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
Office Publisher
2007</Name><Ver>12</Ver><Val>979BB238A0B0260</Val><Hash>WU6EhCy8SvL1ZmdefuAWShU5qoY=</Hash><Pid>81613-304-6577442-62151</Pid><PidType>10</PidType></Product></Products><Applications><App
Id="15" Version="12" Result="103"/><App Id="16" Version="12"
Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19"
Version="12" Result="100"/><App Id="1A" Version="12" Result="103"/><App
Id="1B" Version="12" Result="103"/><App Id="44" Version="12"
Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA"
Version="12"
Result="103"/></Applications></Office></Software></GenuineResults>

Licensing Data-->
N/A

HWID Data-->
N/A

OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 1A90C:Dell Inc|1A90C:Microsoft Corporation
Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell
System

OEM Activation 2.0 Data-->
N/A

I have also enabled logging of the MSI tool to try and diagnose the problem.
This is a copy of the log from MSI:-

=== Verbose logging started: 05/08/2009 15:08:12 Build type: SHIP UNICODE
4.05.6001.00 Calling process: H:\WINDOWS\system32\msiexec.exe ===
MSI (c) (BC:94) [15:08:19:718]: Resetting cached policy values
MSI (c) (BC:94) [15:08:19:718]: Machine policy value 'Debug' is 0
MSI (c) (BC:94) [15:08:19:718]: ******* RunEngine:
******* Product:
H:\DOCUME~1\Dell\LOCALS~1\Temp\IXP377.TMP\iTunes.msi
******* Action:
******* CommandLine: **********
MSI (c) (BC:94) [15:08:19:718]: Machine policy value 'DisableUserInstalls'
is 0
MSI (c) (BC:94) [15:08:25:156]: SOFTWARE RESTRICTION POLICY: Verifying
package --> 'H:\DOCUME~1\Dell\LOCALS~1\Temp\IXP377.TMP\iTunes.msi' against
software restriction policy
MSI (c) (BC:94) [15:08:25:156]: SOFTWARE RESTRICTION POLICY:
H:\DOCUME~1\Dell\LOCALS~1\Temp\IXP377.TMP\iTunes.msi has a digital signature
MSI (c) (BC:94) [15:08:36:218]: SOFTWARE RESTRICTION POLICY:
H:\DOCUME~1\Dell\LOCALS~1\Temp\IXP377.TMP\iTunes.msi is permitted to run at
the 'unrestricted' authorization level.
MSI (c) (BC:94) [15:08:37:250]: Failed to connect to server. Error: 0x80070005

MSI (c) (BC:94) [15:08:37:265]: MainEngineThread is returning 1601
=== Verbose logging stopped: 05/08/2009 15:08:37 ===

The error MSI seems to be causing is Error 1601......!
Click to expand...
 
Andrew

If you cannot help then do not post gibberish and dangerous information. Better
still ,Go Away

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

Go to run,type: msiexec /unregister Return to run,type: msiexec /regserver
Return to run,type: services.msc In msc,scroll to windows installer,double
click,
set to "auto start" from manual,then start service,exit msc.After,open
internet
options,settings,view objects,R.click on all microsoft listings (one at a
time),select:
update,close when thru.

Dave said:
My PC is not getting any updates to the Windows XP operating system.

I have tried doing a manual update via the MicrosoftUpdate Web site. Whether
I choose Express OR custom update I get the error [Error number: 0x800A0046].

The web page suggests the following
In Internet Explorer, on the Tools menu, click Internet Options.
Click the Security tab, click the Internet security zone icon, and then
click Custom Level.
In the Settings dialog box, scroll to the Miscellaneous section.
Under Userdata persistence , select Enable.
Click OK and when the security warning dialog box appears, click Yes.
All of which I have done but still I get the error and NO updates.

I have tried regsrv32 qmgr.dll & regsrv32 qmgrprxy.dll
both of which succesfully registered but did not fix the problem.

I have also noticed that the Windows installer does not work either.
Therefore I cannot install any new software using MSI.

I have tried re-registering the msiexec.exe with no effect. I have tried re
installing MSI version 3.1 & 4.5 with no effect.

I set up MSI logging and the error MSI is returning error 1601.

in my mind this is all suggesting some sort of security / policy issue......

On another forum I was advised to download and run the Windows Genine
Advantage Diagnostic Tool and to paste it's results in this forum.
These are the results of the tool:-
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: N/A
Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
Windows Product ID: 76487-OEM-2211906-00102
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {F608820B-CDF4-458D-9E4D-E493F063B1F1}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.40.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
FCEE394C-458-80070005_025D1FF3-344-80070005_025D1FF3-229-80070005_025D1FF3-230-1_025D1FF3-238-2
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A
Version: N/A

WGA Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.9.40.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
Microsoft Office Publisher 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics:
FCEE394C-458-80070005_025D1FF3-344-80070005_025D1FF3-229-80070005_025D1FF3-230-1_025D1FF3-238-2

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: H:\Documents and Settings\Dell\Local Settings\Application
Data\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details:
<GenuineResults><MachineData><UGUID>{F608820B-CDF4-458D-9E4D-E493F063B1F1}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1482476501-1801674531-725345543</SID><SYSTEM/><BIOS><SLPBIOS>Dell
System,Dell Computer,Dell System,Dell
System</SLPBIOS></BIOS><HWID>A27139470184406D</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT
Standard
Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File
Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll"
Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product
GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft
Office Enterprise
2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65235</Pid><PidType>14</PidType></Product><Product
GUID="{91120000-0019-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
Office Publisher
2007</Name><Ver>12</Ver><Val>979BB238A0B0260</Val><Hash>WU6EhCy8SvL1ZmdefuAWShU5qoY=</Hash><Pid>81613-304-6577442-62151</Pid><PidType>10</PidType></Product></Products><Applications><App
Id="15" Version="12" Result="103"/><App Id="16" Version="12"
Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19"
Version="12" Result="100"/><App Id="1A" Version="12" Result="103"/><App
Id="1B" Version="12" Result="103"/><App Id="44" Version="12"
Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA"
Version="12"
Result="103"/></Applications></Office></Software></GenuineResults>

Licensing Data-->
N/A

HWID Data-->
N/A

OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 1A90C:Dell Inc|1A90C:Microsoft Corporation
Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell
System

OEM Activation 2.0 Data-->
N/A

I have also enabled logging of the MSI tool to try and diagnose the problem.
This is a copy of the log from MSI:-

=== Verbose logging started: 05/08/2009 15:08:12 Build type: SHIP UNICODE
4.05.6001.00 Calling process: H:\WINDOWS\system32\msiexec.exe ===
MSI (c) (BC:94) [15:08:19:718]: Resetting cached policy values
MSI (c) (BC:94) [15:08:19:718]: Machine policy value 'Debug' is 0
MSI (c) (BC:94) [15:08:19:718]: ******* RunEngine:
******* Product:
H:\DOCUME~1\Dell\LOCALS~1\Temp\IXP377.TMP\iTunes.msi
******* Action:
******* CommandLine: **********
MSI (c) (BC:94) [15:08:19:718]: Machine policy value 'DisableUserInstalls'
is 0
MSI (c) (BC:94) [15:08:25:156]: SOFTWARE RESTRICTION POLICY: Verifying
package --> 'H:\DOCUME~1\Dell\LOCALS~1\Temp\IXP377.TMP\iTunes.msi' against
software restriction policy
MSI (c) (BC:94) [15:08:25:156]: SOFTWARE RESTRICTION POLICY:
H:\DOCUME~1\Dell\LOCALS~1\Temp\IXP377.TMP\iTunes.msi has a digital signature
MSI (c) (BC:94) [15:08:36:218]: SOFTWARE RESTRICTION POLICY:
H:\DOCUME~1\Dell\LOCALS~1\Temp\IXP377.TMP\iTunes.msi is permitted to run at
the 'unrestricted' authorization level.
MSI (c) (BC:94) [15:08:37:250]: Failed to connect to server. Error: 0x80070005

MSI (c) (BC:94) [15:08:37:265]: MainEngineThread is returning 1601
=== Verbose logging stopped: 05/08/2009 15:08:37 ===

The error MSI seems to be causing is Error 1601......!
Click to expand...
Click to expand...
 
hI
I started with KB910338....

Step 1: Verify DCOM security
Click Start, click Run, type Dcomcnfg, and then click OK.
Expand Component Services, and then expand Computers.
Right-click My Computer, and then click Properties.
Click the COM Security tab.
Under Access Permissions, click Edit Default.
Verify that the following accounts are listed:


When I open the Dcomcnfg and expand the Component services its fine.
But when I try to expand computers, it flashes 0 objects and shuts its self
down...!

Any ideas?

PA Bear said:
[x-post to Windows Update newsgroup]

Error message when you visit the Windows Update Web site or the Microsoft
Update Web site: "0x800A0046":
http://support.microsoft.com/kb/910338/en-us

You may receive an error message when you search for available updates on
the Windows Update Web site or on the Microsoft Update Web site:
http://support.microsoft.com/?kbid=883821

What causes Error 0x800a0046
http://www.updatexp.com/0x800a0046.html

Last but not least...

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

And/or you could...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com

My PC is not getting any updates to the Windows XP operating system.

I have tried doing a manual update via the MicrosoftUpdate Web site.
Whether
I choose Express OR custom update I get the error [Error number:
0x800A0046].

The web page suggests the following
In Internet Explorer, on the Tools menu, click Internet Options.
Click the Security tab, click the Internet security zone icon, and then
click Custom Level.
In the Settings dialog box, scroll to the Miscellaneous section.
Under Userdata persistence , select Enable.
Click OK and when the security warning dialog box appears, click Yes.
All of which I have done but still I get the error and NO updates.

I have tried regsrv32 qmgr.dll & regsrv32 qmgrprxy.dll
both of which succesfully registered but did not fix the problem.

I have also noticed that the Windows installer does not work either.
Therefore I cannot install any new software using MSI.

I have tried re-registering the msiexec.exe with no effect. I have tried
re
installing MSI version 3.1 & 4.5 with no effect.

I set up MSI logging and the error MSI is returning error 1601.

in my mind this is all suggesting some sort of security / policy
issue......

On another forum I was advised to download and run the Windows Genine
Advantage Diagnostic Tool and to paste it's results in this forum.
These are the results of the tool:-
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: N/A
Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
Windows Product ID: 76487-OEM-2211906-00102
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {F608820B-CDF4-458D-9E4D-E493F063B1F1}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.40.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
FCEE394C-458-80070005_025D1FF3-344-80070005_025D1FF3-229-80070005_025D1FF3-230-1_025D1FF3-238-2
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A
Version: N/A

WGA Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.9.40.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
Microsoft Office Publisher 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics:
FCEE394C-458-80070005_025D1FF3-344-80070005_025D1FF3-229-80070005_025D1FF3-230-1_025D1FF3-238-2

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: H:\Documents and Settings\Dell\Local Settings\Application
Data\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details:
<GenuineResults><MachineData><UGUID>{F608820B-CDF4-458D-9E4D-E493F063B1F1}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1482476501-1801674531-725345543</SID><SYSTEM/><BIOS><SLPBIOS>Dell
System,Dell Computer,Dell System,Dell
System</SLPBIOS></BIOS><HWID>A27139470184406D</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT
Standard
Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File
Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll"
Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product
GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft
Office Enterprise
2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65235</Pid><PidType>14</PidType></Product><Product
GUID="{91120000-0019-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
Office Publisher
2007</Name><Ver>12</Ver><Val>979BB238A0B0260</Val><Hash>WU6EhCy8SvL1ZmdefuAWShU5qoY=</Hash><Pid>81613-304-6577442-62151</Pid><PidType>10</PidType></Product></Products><Applications><App
Id="15" Version="12" Result="103"/><App Id="16" Version="12"
Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19"
Version="12" Result="100"/><App Id="1A" Version="12" Result="103"/><App
Id="1B" Version="12" Result="103"/><App Id="44" Version="12"
Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA"
Version="12"
Result="103"/></Applications></Office></Software></GenuineResults>

Licensing Data-->
N/A

HWID Data-->
N/A

OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 1A90C:Dell Inc|1A90C:Microsoft Corporation
Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell
System

OEM Activation 2.0 Data-->
N/A

I have also enabled logging of the MSI tool to try and diagnose the
problem.
This is a copy of the log from MSI:-

=== Verbose logging started: 05/08/2009 15:08:12 Build type: SHIP
UNICODE
4.05.6001.00 Calling process: H:\WINDOWS\system32\msiexec.exe ===
MSI (c) (BC:94) [15:08:19:718]: Resetting cached policy values
MSI (c) (BC:94) [15:08:19:718]: Machine policy value 'Debug' is 0
MSI (c) (BC:94) [15:08:19:718]: ******* RunEngine:
******* Product:
H:\DOCUME~1\Dell\LOCALS~1\Temp\IXP377.TMP\iTunes.msi
******* Action:
******* CommandLine: **********
MSI (c) (BC:94) [15:08:19:718]: Machine policy value 'DisableUserInstalls'
is 0
MSI (c) (BC:94) [15:08:25:156]: SOFTWARE RESTRICTION POLICY: Verifying
package --> 'H:\DOCUME~1\Dell\LOCALS~1\Temp\IXP377.TMP\iTunes.msi' against
software restriction policy
MSI (c) (BC:94) [15:08:25:156]: SOFTWARE RESTRICTION POLICY:
H:\DOCUME~1\Dell\LOCALS~1\Temp\IXP377.TMP\iTunes.msi has a digital
signature
MSI (c) (BC:94) [15:08:36:218]: SOFTWARE RESTRICTION POLICY:
H:\DOCUME~1\Dell\LOCALS~1\Temp\IXP377.TMP\iTunes.msi is permitted to run
at
the 'unrestricted' authorization level.
MSI (c) (BC:94) [15:08:37:250]: Failed to connect to server. Error:
0x80070005

MSI (c) (BC:94) [15:08:37:265]: MainEngineThread is returning 1601
=== Verbose logging stopped: 05/08/2009 15:08:37 ===

The error MSI seems to be causing is Error 1601......!
Click to expand...
Click to expand...
 
I started with KB910338....

What about http://support.microsoft.com/?kbid=883821 and
http://www.updatexp.com/0x800a0046.html ?

Well, you could always...
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY
in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
Click to expand...

Then again, there is a very good chance that you are seeing the effects of a
hijackware infection!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums as well.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com

hI
I started with KB910338....

Step 1: Verify DCOM security
Click Start, click Run, type Dcomcnfg, and then click OK.
Expand Component Services, and then expand Computers.
Right-click My Computer, and then click Properties.
Click the COM Security tab.
Under Access Permissions, click Edit Default.
Verify that the following accounts are listed:


When I open the Dcomcnfg and expand the Component services its fine.
But when I try to expand computers, it flashes 0 objects and shuts its
self
down...!

Any ideas?

PA Bear said:
[x-post to Windows Update newsgroup]

Error message when you visit the Windows Update Web site or the Microsoft
Update Web site: "0x800A0046":
http://support.microsoft.com/kb/910338/en-us

You may receive an error message when you search for available updates on
the Windows Update Web site or on the Microsoft Update Web site:
http://support.microsoft.com/?kbid=883821

What causes Error 0x800a0046
http://www.updatexp.com/0x800a0046.html

Last but not least...

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

And/or you could...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY
in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated
with
security updates.

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available
through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com

My PC is not getting any updates to the Windows XP operating system.

I have tried doing a manual update via the MicrosoftUpdate Web site.
Whether
I choose Express OR custom update I get the error [Error number:
0x800A0046].

The web page suggests the following
In Internet Explorer, on the Tools menu, click Internet Options.
Click the Security tab, click the Internet security zone icon, and then
click Custom Level.
In the Settings dialog box, scroll to the Miscellaneous section.
Under Userdata persistence , select Enable.
Click OK and when the security warning dialog box appears, click Yes.
All of which I have done but still I get the error and NO updates.

I have tried regsrv32 qmgr.dll & regsrv32 qmgrprxy.dll
both of which succesfully registered but did not fix the problem.

I have also noticed that the Windows installer does not work either.
Therefore I cannot install any new software using MSI.

I have tried re-registering the msiexec.exe with no effect. I have tried
re
installing MSI version 3.1 & 4.5 with no effect.

I set up MSI logging and the error MSI is returning error 1601.

in my mind this is all suggesting some sort of security / policy
issue......

On another forum I was advised to download and run the Windows Genine
Advantage Diagnostic Tool and to paste it's results in this forum.
These are the results of the tool:-
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: N/A
Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
Windows Product ID: 76487-OEM-2211906-00102
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {F608820B-CDF4-458D-9E4D-E493F063B1F1}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.40.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
FCEE394C-458-80070005_025D1FF3-344-80070005_025D1FF3-229-80070005_025D1FF3-230-1_025D1FF3-238-2
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A
Version: N/A

WGA Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.9.40.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
Microsoft Office Publisher 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics:
FCEE394C-458-80070005_025D1FF3-344-80070005_025D1FF3-229-80070005_025D1FF3-230-1_025D1FF3-238-2

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: H:\Documents and Settings\Dell\Local
Settings\Application
Data\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details:
<GenuineResults><MachineData><UGUID>{F608820B-CDF4-458D-9E4D-E493F063B1F1}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1482476501-1801674531-725345543</SID><SYSTEM/><BIOS><SLPBIOS>Dell
System,Dell Computer,Dell System,Dell
System</SLPBIOS></BIOS><HWID>A27139470184406D</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT
Standard
Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File
Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll"
Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product
GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft
Office Enterprise
2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65235</Pid><PidType>14</PidType></Product><Product
GUID="{91120000-0019-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
Office Publisher
2007</Name><Ver>12</Ver><Val>979BB238A0B0260</Val><Hash>WU6EhCy8SvL1ZmdefuAWShU5qoY=</Hash><Pid>81613-304-6577442-62151</Pid><PidType>10</PidType></Product></Products><Applications><App
Id="15" Version="12" Result="103"/><App Id="16" Version="12"
Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19"
Version="12" Result="100"/><App Id="1A" Version="12" Result="103"/><App
Id="1B" Version="12" Result="103"/><App Id="44" Version="12"
Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA"
Version="12"
Result="103"/></Applications></Office></Software></GenuineResults>

Licensing Data-->
N/A

HWID Data-->
N/A

OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 1A90C:Dell Inc|1A90C:Microsoft Corporation
Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell
System,Dell
System

OEM Activation 2.0 Data-->
N/A

I have also enabled logging of the MSI tool to try and diagnose the
problem.
This is a copy of the log from MSI:-

=== Verbose logging started: 05/08/2009 15:08:12 Build type: SHIP
UNICODE
4.05.6001.00 Calling process: H:\WINDOWS\system32\msiexec.exe ===
MSI (c) (BC:94) [15:08:19:718]: Resetting cached policy values
MSI (c) (BC:94) [15:08:19:718]: Machine policy value 'Debug' is 0
MSI (c) (BC:94) [15:08:19:718]: ******* RunEngine:
******* Product:
H:\DOCUME~1\Dell\LOCALS~1\Temp\IXP377.TMP\iTunes.msi
******* Action:
******* CommandLine: **********
MSI (c) (BC:94) [15:08:19:718]: Machine policy value
'DisableUserInstalls'
is 0
MSI (c) (BC:94) [15:08:25:156]: SOFTWARE RESTRICTION POLICY: Verifying
package --> 'H:\DOCUME~1\Dell\LOCALS~1\Temp\IXP377.TMP\iTunes.msi'
against
software restriction policy
MSI (c) (BC:94) [15:08:25:156]: SOFTWARE RESTRICTION POLICY:
H:\DOCUME~1\Dell\LOCALS~1\Temp\IXP377.TMP\iTunes.msi has a digital
signature
MSI (c) (BC:94) [15:08:36:218]: SOFTWARE RESTRICTION POLICY:
H:\DOCUME~1\Dell\LOCALS~1\Temp\IXP377.TMP\iTunes.msi is permitted to run
at
the 'unrestricted' authorization level.
MSI (c) (BC:94) [15:08:37:250]: Failed to connect to server. Error:
0x80070005

MSI (c) (BC:94) [15:08:37:265]: MainEngineThread is returning 1601
=== Verbose logging stopped: 05/08/2009 15:08:37 ===

The error MSI seems to be causing is Error 1601......!
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