Windows Installer - My Solution

[Guest]

I recently did an extensive registry cleaning with a mainstream application.
It left several programs that did not work, some that stumbled, but most were
OK.

Roxio kept flashing a Windows Installer dialog that wanted disks from
another application. In this case I was able to see what they were.
Reinstalled/Repaired, but same results. Uninstalled - same result. Used MS
Installer Cleanup for that application. Still the same with Roxio, but a
different app. Uninstalled/Repaired same result. Used Cleanup - problem
solved. Tried to use Partition Magic - would not run, uninstall, or repair.
Cleanup again. Reinstalled and it works. Not all of MS Office 2003 worked.
Cleanup again. Reinstall and success.

If you see the flashing Windows Installer showing up, but does not stop to
show you what it wants and your original app starts. You should be able to
find the culprit by executing each one of the apps that shows up in the
Installer dialog box. When found, use Cleanup to remove the entry and
reinstall.

If you take your time, there is generally no reason to reformat, or some of
the other "surgical" cures. I have had a few serious XP issues in the past,
an have yet to reformat, or even reload XP. Patience and research. the MVPs
do a fantastic job - listen to them. Give them enough information to give a
more specific response. I have come here for years and have yet to have a
problem not solved either directly or indirectly by an MVP. Well, maybe one -
Warning dialog box when deleting Temp Internet files.

Basic problem is not the OS (Operating System) but the reverse - SO (System
Operator)!

Thanks MVPs for all you valulable knowledge and time you give to us.

 

[BillW50]

I recently did an extensive registry cleaning with a mainstream
application. It left several programs that did not work, some that
stumbled, but most were OK.

Roxio kept flashing a Windows Installer dialog that wanted disks from
another application. In this case I was able to see what they were.
Reinstalled/Repaired, but same results. Uninstalled - same result.
Used MS Installer Cleanup for that application. Still the same with
Roxio, but a different app. Uninstalled/Repaired same result. Used
Cleanup - problem solved. Tried to use Partition Magic - would not
run, uninstall, or repair. Cleanup again. Reinstalled and it works.
Not all of MS Office 2003 worked. Cleanup again. Reinstall and
success.

If you see the flashing Windows Installer showing up, but does not
stop to show you what it wants and your original app starts. You
should be able to find the culprit by executing each one of the apps
that shows up in the Installer dialog box. When found, use Cleanup to
remove the entry and reinstall.

If you take your time, there is generally no reason to reformat, or
some of the other "surgical" cures. I have had a few serious XP
issues in the past, an have yet to reformat, or even reload XP.
Patience and research. the MVPs do a fantastic job - listen to them.
Give them enough information to give a more specific response. I have
come here for years and have yet to have a problem not solved either
directly or indirectly by an MVP. Well, maybe one - Warning dialog
box when deleting Temp Internet files.

Basic problem is not the OS (Operating System) but the reverse - SO
(System Operator)!

Thanks MVPs for all you valulable knowledge and time you give to us.

So true JustUs. The best help money can buy is right here!

 

[Ramesh, MS-MVP]

Hi JustUs,

Another option is to check the Event logs. Details follow:

Click Start, Run and type eventvwr.msc
Select the "Application" log
Look for the recent entries with the source column containing "MsiInstaller"
Double-click the entry for more details.
It may show the product name for which the installation/repair took place

================================================
Sample entry
================================================
Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 11729
Date: 4/13/2007
Time: 11:30:21 AM
Description:
Product: Windows Live Messenger -- Configuration failed.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 35 37 31 37 30 30 46 {571700F
0008: 30 2d 44 42 39 44 2d 34 0-DB9D-4
0010: 42 33 41 2d 42 30 33 44 B3A-B03D
0018: 2d 33 35 41 31 34 42 42 -35A14BB
0020: 35 39 33 39 46 7d 2c 20 5939F},
0028: 31 36 30 32 1602
================================================

In some cases, the application name may not be available, but the ProductCode will be available. You can then map the ProductCode with the actual product name using the steps listed in this article:

Windows Installer: Dealing with installation failures:
http://www.winhelponline.com/articles/68/1/


Thank you (on behalf of all other MVPs here) very much for the complients, JustUs!

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I recently did an extensive registry cleaning with a mainstream application.
It left several programs that did not work, some that stumbled, but most were
OK.

Roxio kept flashing a Windows Installer dialog that wanted disks from
another application. In this case I was able to see what they were.
Reinstalled/Repaired, but same results. Uninstalled - same result. Used MS
Installer Cleanup for that application. Still the same with Roxio, but a
different app. Uninstalled/Repaired same result. Used Cleanup - problem
solved. Tried to use Partition Magic - would not run, uninstall, or repair.
Cleanup again. Reinstalled and it works. Not all of MS Office 2003 worked.
Cleanup again. Reinstall and success.

If you see the flashing Windows Installer showing up, but does not stop to
show you what it wants and your original app starts. You should be able to
find the culprit by executing each one of the apps that shows up in the
Installer dialog box. When found, use Cleanup to remove the entry and
reinstall.

If you take your time, there is generally no reason to reformat, or some of
the other "surgical" cures. I have had a few serious XP issues in the past,
an have yet to reformat, or even reload XP. Patience and research. the MVPs
do a fantastic job - listen to them. Give them enough information to give a
more specific response. I have come here for years and have yet to have a
problem not solved either directly or indirectly by an MVP. Well, maybe one -
Warning dialog box when deleting Temp Internet files.

Basic problem is not the OS (Operating System) but the reverse - SO (System
Operator)!

Thanks MVPs for all you valulable knowledge and time you give to us.

 

[Guest]

Thanks for the "reminder" about using the EventLog. I have used it in the
past for other issues, but slipped my mind this time. Probably could have
eliminated a couple of steps had the gray matter been aligned properly.

Hi JustUs,

Another option is to check the Event logs. Details follow:

Click Start, Run and type eventvwr.msc
Select the "Application" log
Look for the recent entries with the source column containing "MsiInstaller"
Double-click the entry for more details.
It may show the product name for which the installation/repair took place

================================================
Sample entry
================================================
Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 11729
Date: 4/13/2007
Time: 11:30:21 AM
Description:
Product: Windows Live Messenger -- Configuration failed.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 35 37 31 37 30 30 46 {571700F
0008: 30 2d 44 42 39 44 2d 34 0-DB9D-4
0010: 42 33 41 2d 42 30 33 44 B3A-B03D
0018: 2d 33 35 41 31 34 42 42 -35A14BB
0020: 35 39 33 39 46 7d 2c 20 5939F},
0028: 31 36 30 32 1602
================================================

In some cases, the application name may not be available, but the ProductCode will be available. You can then map the ProductCode with the actual product name using the steps listed in this article:

Windows Installer: Dealing with installation failures:
http://www.winhelponline.com/articles/68/1/


Thank you (on behalf of all other MVPs here) very much for the complients, JustUs!

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I recently did an extensive registry cleaning with a mainstream application.
It left several programs that did not work, some that stumbled, but most were
OK.

Roxio kept flashing a Windows Installer dialog that wanted disks from
another application. In this case I was able to see what they were.
Reinstalled/Repaired, but same results. Uninstalled - same result. Used MS
Installer Cleanup for that application. Still the same with Roxio, but a
different app. Uninstalled/Repaired same result. Used Cleanup - problem
solved. Tried to use Partition Magic - would not run, uninstall, or repair.
Cleanup again. Reinstalled and it works. Not all of MS Office 2003 worked.
Cleanup again. Reinstall and success.

If you see the flashing Windows Installer showing up, but does not stop to
show you what it wants and your original app starts. You should be able to
find the culprit by executing each one of the apps that shows up in the
Installer dialog box. When found, use Cleanup to remove the entry and
reinstall.

If you take your time, there is generally no reason to reformat, or some of
the other "surgical" cures. I have had a few serious XP issues in the past,
an have yet to reformat, or even reload XP. Patience and research. the MVPs
do a fantastic job - listen to them. Give them enough information to give a
more specific response. I have come here for years and have yet to have a
problem not solved either directly or indirectly by an MVP. Well, maybe one -
Warning dialog box when deleting Temp Internet files.

Basic problem is not the OS (Operating System) but the reverse - SO (System
Operator)!

Thanks MVPs for all you valulable knowledge and time you give to us.

 

[Ramesh, MS-MVP]

You're welcome

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Thanks for the "reminder" about using the EventLog. I have used it in the
past for other issues, but slipped my mind this time. Probably could have
eliminated a couple of steps had the gray matter been aligned properly.