Windows Explorer will not delete files

[EJensen]

When trying to delete files using Windows Explorer or My Computer, I get the
error message: "Windows Explorer has encountered a problem and needs to
close, etc." The problem started after I deleted a number of files using
ACDSee Pro 2.5. It took a long time, but worked. I tried Safe Mode but get
the error message as soon as I highlight a file.
I run XP Pro SP3 on a ThinkPad X61s.
I'd be very grateful for any help.

 

[Bob I]

Have you run chkdsk yet?

 

[EJensen]

Dear Bob I,

No, but Ill give it a try right away. Thanks a lot!

 

[BillW50]

In Bob I typed on Tue, 01 Sep 2009 13:23:58 -0500:

Have you run chkdsk yet?

Have you tried using Unlocker to delete them yet?

http://ccollomb.free.fr/unlocker/

 

[EJensen]

Hi Bob:
I've now tried CHKDSK /F and unfortunately it didn't help, but thanks for
your idea!

 

[EJensen]

Dear BillW50:
I hope I can get help to fix problem that has occurred. If not, your idea
seems like a good choice. Thanks a lot!

 

[Bob I]

Did it report any issues? I am concerned that the "It took a long time"
the last time indicated there is a hard drive problem.

 

[EJensen]

No, it didn't reports any problems.

Did it report any issues? I am concerned that the "It took a long time"
the last time indicated there is a hard drive problem.

 

[Bob]

Try the Shredder that's available with the freeware program FileMenu Tools.

http://www.lopesoft.com/en/index.html

 

[EJensen]

Hi Bob I:
Thank you so much for keeping at it! I've installed FileMenu Tools, but
when I rightclick a file (to bring up The Shredder) I get the error message.
Do you think that explorer.exe has somehow become corrupt? If so, can it be
repaired? Or do I have to reinstall XP?

 

[Bob I]

You can run the System File Checker

Start Run, SFC /scannow

 

[EJensen]

Unfortunately, running the System File Checker didn't solve the problem. I
wonder if you have more ideas up your sleeve?

 

[Bob I]

What error messages are found in the Event Viewer?

Start, Run, eventvwr.msc

 

[EJensen]

Under Application Error I selected these, hoping that they are what you're
looking for. For these particular points of time there were no other events.
Thanks a lot!

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 01-09-2009
Time: 15:19:55
User: N/A
Computer: xxx
Description:
Faulting application explorer.exe, version 6.0.2900.5512, faulting module
kernel32.dll, version 5.1.2600.5781, fault address 0x0000d00d.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74
0008: 69 6f 6e 20 46 61 69 6c
0010: 75 72 65 20 20 65 78 70
0018: 6c 6f 72 65 72 2e 65 78
0020: 65 20 36 2e 30 2e 32 39
0028: 30 30 2e 35 35 31 32 20
0030: 69 6e 20 6b 65 72 6e 65
0038: 6c 33 32 2e 64 6c 6c 20
0040: 35 2e 31 2e 32 36 30 30
0048: 2e 35 37 38 31 20 61 74
0050: 20 6f 66 66 73 65 74 20
0058: 30 30 30 30 64 30 30 64
0060: 0d 0a ..


--
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 01-09-2009
Time: 15:09:09
User: N/A
Computer: xxx
Description:
Faulting application explorer.exe, version 6.0.2900.5512, faulting module
kernel32.dll, version 5.1.2600.5781, fault address 0x0000d00d.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 6c707041 74616369 206e6f69 6c696146
0010: 20657275 70786520 65726f6c 78652e72
0020: 2e362065 39322e30 352e3030 20323135
0030: 6b206e69 656e7265 2e32336c 206c6c64
0040: 2e312e35 30303632 3837352e 74612031
0050: 66666f20 20746573 30303030 64303064
0060: 0a0d

 

[EJensen]

I've just found out that Powerdesk 7 WILL delete all files and folders. Does
this make sense?
Kind regards,
EJensen

 

[Bob I]

I guess if Powerdesk 7 will delete them for you, that is good, but is
rather curious as to what got hosed in the file system that it tossing
explorer into a tizzy.

 

[EJensen]

ACDSee's helpful support desk suggested that PowerDesk Pro 7 might be
conflicting with Windows and ACDSee, so I uninstalled PowerDesk - and now all
problems have vanished! I've written to Avanquest for a fix, but in the
meantime it's great to have an explanation, and I can live without Powerdesk,
although it has a few useful features.

Thank you so much for bearing with me and teaching me many interesting and
useful things along the way!

Kind regards,
EJensen

 

[Bob I]

Thanks for posting the additional info, it will help with any other
folks who stumble across this issue.